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Raffles Makkah Palace

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Raffles Makkah Palace

Front of property
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Daily buffet breakfast (SAR 130 per person)
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Gym
  • Air conditioning
  • Housekeeping
  • Breakfast available
  • Free WiFi

Explore the area

Map
King Abdul Aziz Endowment, PO Box 1281, Makkah, 21955
  • Great Mosque of Makkah
    1 min walk
  • Abraj Al-Bait Towers
    3 min walk
  • Well of Zamzam
    4 min walk

Room options

View all photos for Signature Suite, 1 Bedroom (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom (Haram View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Panoramic Suite, 1 Bedroom (Kaaba View)

Premium bedding, minibar, in-room safe, individually decorated

Panoramic Suite, 1 Bedroom (Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Signature Suite, 1 Bedroom (Partial Kaaba View)

Signature Suite, 1 Bedroom (Partial Kaaba View) | Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom (Partial Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms, City View

  • Sleeps 7
  • 1 King Bed

View all photos for Royal Suite, 2 Bedrooms (Partial Kaaba View)

Royal Suite, 2 Bedrooms (Partial Kaaba View) | Premium bedding, minibar, in-room safe, individually decorated

Royal Suite, 2 Bedrooms (Partial Kaaba View)

  • Sleeps 8
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, individually decorated

Signature Suite, 1 Bedroom, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom (Partial Kaaba View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom (Partial Kaaba View)

  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms (Haram View)

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 2 Bedrooms (Haram View)

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

Similar properties

Exterior

Fairmont Makkah Clock Royal Tower

Spa
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very Good, (1081)
The price is $399
per night
$482 total
includes taxes & fees
Dec 12 - Dec 13
Fairmont Makkah Clock Royal Tower

About this property

Raffles Makkah Palace

5-star Makkah hotel, connected to a shopping center in Al Hajlah
This smoke-free hotel features 2 restaurants, a full-service spa, and a health club. WiFi in public areas is free. Other amenities include 2 coffee shops/cafes, coffee/tea in a common area, and massage/treatment rooms. Private bathrooms are not ensuite and housekeeping is available on request.
Raffles Makkah Palace offers 226 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Makkah hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include minibars and safes. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Public areas are equipped with complimentary wireless Internet access. Raffles Makkah Palace features a full-service spa and a health club. This luxury hotel also offers a terrace, multilingual staff, and gift shops/newsstands.

Raffles Makkah Palace is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Al Qasr - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Al Majlis (Laventine) - This fine-dining restaurant serves lunch and dinner. Open daily.
Narjes Tea Lounge - Onsite coffee shop. Open 24 hours. Open daily.
The Creamery - Onsite coffee shop. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 130 for adults and SAR 65 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Al Majlis (Laventine)
  • Al Qasr
  • Narjes Tea Lounge
  • The Creamery

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • DVD player
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 1000.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 130 for adults and SAR 65 for children
  • Rollaway bed fee: SAR 1000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Palace
Makkah Raffles
Makkah Raffles Palace
Raffles Makkah
Raffles Makkah Palace
Raffles Makkah Palace Hotel
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Raffles Palace
Raffles Palace Makkah
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel
Raffles Makkah Palace Makkah
Raffles Makkah Palace Hotel Makkah

Raffles Makkah Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 369 out of 503 reviews" "
Rating 8 - Good. 87 out of 503 reviews" "
Rating 6 - Okay. 19 out of 503 reviews" "
Rating 4 - Poor. 13 out of 503 reviews" "
Rating 2 - Terrible. 15 out of 503 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Ahmed, Riyadh

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry
Stayed 1 night in Aug 2024

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, room comfort
The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.
Stayed 2 nights in Jul 2024

10/10 Excellent

Amr, cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 2 nights in Apr 2024

8/10 Good

Osamah

Stayed 2 nights in May 2024

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, I did like every thing
Stayed 3 nights in Apr 2024

2/10 Terrible

Mazen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty. Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.
Stayed 1 night in Apr 2024

8/10 Good

Shazaad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Apr 2024

10/10 Excellent

Faheem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience overall
Stayed 1 night in Mar 2024

10/10 Excellent

Nausheen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.
Stayed 3 nights in Jan 2024

10/10 Excellent

i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

sejal

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Huda

Stayed 2 nights in Dec 2023

8/10 Good

Aaiysha

Stayed 6 nights in Nov 2023

10/10 Excellent

smara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, only problem is the lifts outside the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Awdah

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Aliya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing city hotel
Best hotel in Mekkah. Conveniently located next to Kaaba. Prayer room on top I great as well.
Stayed 2 nights in Sep 2023

6/10 Okay

MOHAMMED

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is great. Rooms are definitely not a 5 star hotel rooms. Very very old. Shower smells like pee. I definitely not stay here again nor recommend this hotel. It’s definitely does not meet standards of Raffles brand.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Everything was perfect during the stay , i booked for my parents who did Umrah , they were extremely satisfied . İn addition to this the hotel allowed a very late check-out.
Stayed 3 nights in Jul 2023

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hossam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Tarek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities. Very close to the Haram. Beautiful view of the Kaabah and Haram from my room. Very memorable. Recommended by a friend, that's a local. It was a spectacular stay for Umrah. Breakfast and restaurant were very good. Quality & variety of food were first class. Staff were helpful and smiling. We felt welcomed. Won't be my last stay, inshaa Allah. One dislike: Hotel feels a little outdated.
Stayed 2 nights in May 2023

4/10 Poor

Obida

Traveled with family
Liked: Staff & service, amenities
best
Stayed 2 nights in Apr 2023

10/10 Excellent

Samule

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single member of staff were so pleasant, polite, courteous and alway available to help - the best experience we have had by far! Especially those responsible for housekeeping (I forget his name but for me he was like an Uncle) and also Ismath who was of amazing help during our last days there - ensuring our luggage was looked after and allowing us to perform Umrah with ease before we were to leave for home - suffice to say if it wasn't for him and his colleagues we would not have been able to do this. May allah subhna tallah reward them all for making our pilgrimage such a pleasant one!