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Swissôtel Al Maqam Makkah

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Swissôtel Al Maqam Makkah

Building design
Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds
55-inch Smart TV with satellite channels, TV
Junior Suite, 1 King Bed (Kaaba View) | Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds
55-inch Smart TV with satellite channels, TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Abraj Al-Bait Towers
    2 min walk
  • Great Mosque of Makkah
    3 min walk
  • King Fahad Gate
    5 min walk

Room options

View all photos for Classic Room, 1 Double Bed, View (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Room, 1 Double Bed, View (Haram View)

  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, View

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed, View

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View (Kaaba View)

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed, View (Kaaba View)

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, View

55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, View

  • Sleeps 5
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, View (Partial Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds, View (Partial Kaaba View)

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed, View

City view

Family Suite, 1 King Bed, View

  • 1012 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed, City View

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, No View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds, No View

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Twin Room, 2 Twin Beds, View (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Premier Twin Room, 2 Twin Beds, View (Kaaba View)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds, City View

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, No View (Residential)

Suite, 1 Double Bed, No View (Residential) | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 Double Bed, No View (Residential)

  • 1905 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Premier Triple Room, 3 Twin Beds, View (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Premier Triple Room, 3 Twin Beds, View (Kaaba View)

  • 431 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed, Partial View (Kaaba )

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed, Partial View (Kaaba )

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed, No View

City view

Family Suite, 1 Double Bed, No View

  • 1012 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed, No View

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 Double Bed with Sofa bed, No View

  • 829 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 3 Twin Beds, View (Partial Kaaba view)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Room, 3 Twin Beds, View (Partial Kaaba view)

  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Triple Room, 1 Double Bed, View (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Triple Room, 1 Double Bed, View (Haram View)

  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Swissôtel Makkah

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.3 out of 5, Excellent, (1006)
The price is $216
per night
$261 total
includes taxes & fees
Dec 7 - Dec 8
Swissôtel Makkah

About this property

Swissôtel Al Maqam Makkah

5-star hotel in Al Hajlah
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning. Housekeeping is available on request.
Swissôtel Al Maqam Makkah offers 1624 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a library, multilingual staff, and gift shops/newsstands. Concierge services and wedding services can be provided.

Swissôtel Al Maqam Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 95 for adults and SAR 48 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping mall
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in from 4:00 PM - 6:00 PM and 6:00 PM - 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 95 for adults and SAR 48 for children
  • Rollaway bed fee: SAR 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 412 out of 702 reviews" "
Rating 8 - Good. 174 out of 702 reviews" "
Rating 6 - Okay. 52 out of 702 reviews" "
Rating 4 - Poor. 20 out of 702 reviews" "
Rating 2 - Terrible. 44 out of 702 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

abdurrazaq

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Holy Mosque.
Stayed 2 nights in Aug 2024

10/10 Excellent

JAMIL, Staten Island

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Abderrahmane

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice location
Stayed 2 nights in Aug 2024

8/10 Good

Saad

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were great. Staff didn't speak english, often didn't answer the calls and wouldn't give good advice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabeena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss hotel was lovely Close to the Grand Mosque
Stayed 2 nights in May 2024

8/10 Good

B

Stayed 2 nights in Aug 2024

8/10 Good

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very close to Masjid al-Haram and was very clean and accessible. The staff was good and room service was excellent. The only bad part was I book this hotel with Expedia and there was an issue with booking another room, so Expedia did not help with that situation. I recommend to not use Expedia or any other 3rd part agency for booking.
Stayed 5 nights in Jul 2024

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Place
Stayed 7 nights in Jul 2024

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Bodur

Stayed 2 nights in Jul 2024

10/10 Excellent

DANIYAL

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Eng. Ahmed

Location
Stayed 5 nights in Jul 2024

10/10 Excellent

ASHWANI

Stayed 2 nights in Jul 2024

10/10 Excellent

Moutasem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, has been my 4th being at Swissôtel Almaqam Mekkah and will definitely come again. Close proximity to Alharam and view are amazing.
Stayed 1 night in Jul 2024

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice clean rooms, the buffet breakfast one of the best spreads Ive come across - quality AND variety. very friendly staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Saba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and professional service
Stayed 2 nights in Jul 2024

10/10 Excellent

Abdulaziz

Stayed 6 nights in Jul 2024

6/10 Okay

MAHMOUD

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

ASIF G

Stayed 7 nights in Jun 2024

2/10 Terrible

umaira

Stayed 4 nights in May 2024

2/10 Terrible

Salman

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
Please avoid this hotel. If you want to perform Umrah peacefully. What they have done is completely unfair. The booking site representative tried his best to resolve the issue and tried to explain them the situation but the hotel manager was not in mood to help us. I’ll raise my voice against this hotel on different forums.
Stayed 3 nights in May 2024

10/10 Excellent

Isiaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2024

8/10 Good

HARPREET, Elmhurst

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking-in is a long wait. There should be only one line instead of separate lines in front of each front desk agent. We were 3rd in line in front of an agent but we stood and waited for 45 minutes while he took care of the guests in front of us. Our room ( Junior Suite with Kaaba View) was fantastic. Everything else was okay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shehryar

Stayed 1 night in May 2024

4/10 Poor

Nasir

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stay 4 nights but from start to check out the services of reception staff and duty manager attitude were not good, they waste lot of time of the people. They need proper training to know how to treat pilgrims.
Stayed 4 nights in Apr 2024