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Swissôtel Makkah

5.0 star property

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Photo gallery for Swissôtel Makkah

Buffet
Premier Room, 1 King Bed (Kaaba) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Coffee shop
View from property
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
$242
includes taxes & fees
Feb 3 - Feb 4

Explore the area

View in a map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, Kaaba
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪7 min walk‬

Room options

View all photos for Classic Twin Room With City View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Twin Room With City View

  • Sleeps 2

View all photos for Classic King Room With Haram View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room With Haram View

  • Sleeps 2

View all photos for Classic King Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room with Kaaba View

  • Sleeps 2

View all photos for Classic Room, 1 King Bed (Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed (Haram Partial View)

7.0 out of 10
Good
(10 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed (Kaaba)

9.0 out of 10
Wonderful
(4 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

Classic Room (Quad bed, City) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, City)

7.0 out of 10
Good
(7 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Haram Partial View)

Classic Room (Quad bed, Haram Partial View) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, Haram Partial View)

8.0 out of 10
Very good
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, Kaaba)

9.0 out of 10
Wonderful
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (City)

9.4 out of 10
Exceptional
(11 reviews)
  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (Haram Partial View)

8.0 out of 10
Very good
(6 reviews)
  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (Kaaba)

9.8 out of 10
Exceptional
(6 reviews)
  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (City)

8.4 out of 10
Very good
(44 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Haram Partial View)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (Haram Partial View)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Kaaba)

Classic Room, 2 Twin Beds (Kaaba) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (Kaaba)

8.6 out of 10
Excellent
(17 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram Partial View)

Junior Suite (Haram Partial View) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite (Haram Partial View)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Living area

Junior Suite (Kaaba)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed (Kaaba)

10.0 out of 10
Exceptional
(5 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed (City)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed (Kaaba)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Kaaba View)

Royal Suite (Kaaba View) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Royal Suite (Kaaba View)

  • 3477 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite Haram

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite Haram

  • Sleeps 2

View all photos for Classic Room Quad Bed Haram View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room Quad Bed Haram View

  • Sleeps 4

View all photos for Classic room Triple bed Haram

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic room Triple bed Haram

  • Sleeps 3

View all photos for Classic Quadruple Room With City View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Quadruple Room With City View

  • Sleeps 4

View all photos for Classic room Triple bed City

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic room Triple bed City

  • Sleeps 3

View all photos for Classic room Twin bed Haram

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic room Twin bed Haram

  • Sleeps 2

View all photos for Royal Suite Kaaba

Combined shower/tub, hydromassage showerhead, free toiletries

Royal Suite Kaaba

  • Sleeps 4

View all photos for Classic King Room with City View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room with City View

  • Sleeps 2

View all photos for Junior Suite With City View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite With City View

  • Sleeps 4

Classic Room Quad Bed Kaaba

  • Sleeps 4

View all photos for Classic Triple Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Triple Room with Kaaba View

  • Sleeps 3

View all photos for Junior Suite Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite Kaaba View

  • Sleeps 2

View all photos for Classic Twin Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Twin Room with Kaaba View

  • Sleeps 2

View all photos for Premier King Room with Kaaba View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premier King Room with Kaaba View

  • Sleeps 2

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About this property

Swissôtel Makkah

5-star hotel in Makkah City Center
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations have separate dining areas and include day beds and dining tables. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Swissôtel Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss - Onsite restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Dining table
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 43 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 241.5 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 for adults and SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 719 out of 1013 reviews
Rating 8 - Good. 164 out of 1013 reviews
Rating 6 - Okay. 61 out of 1013 reviews
Rating 4 - Poor. 23 out of 1013 reviews
Rating 2 - Terrible. 46 out of 1013 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

USMAN

Stayed 3 nights in Sep 2025

2/10 Terrible

Dheya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
don’t book on line because they won’t give you your money back if you cancel your trip i booked on line and i paid extra for free cancellation by the end of the day they won’t give me my money back because this hotel is not refunding hotel i have bad experience with them they give me hard time
Stayed 1 night in Sep 2025

10/10 Excellent

Syeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to thr masjid, mall and shops. Great location.
Stayed 4 nights in Sep 2025

4/10 Poor

Hazem

The restaurant manger was so rude and he doesn't know how to deal with customers He’s had very bad experience
Stayed 2 nights in Oct 2025

8/10 Good

Aslam Ismail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saifullaah on our 10th floor was amazing and attentive to our needs!
Stayed 5 nights in Sep 2025

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Zekria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, excellent customer service and very close to masjid al haram.
Stayed 7 nights in Sep 2025

10/10 Excellent

Mohammed, Keighley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

2/10 Terrible

Tahir

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad front desk service terrible
Stayed 3 nights in Sep 2025

10/10 Excellent

Mohamad

Liked: Cleanliness, amenities, property conditions & facilities
Greate
Stayed 2 nights in Jun 2025

10/10 Excellent

MOHAMED, Abu Dhabi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good place near to HARAM
Stayed 1 night in Sep 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 5 nights in Sep 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 3 nights in Aug 2025

10/10 Excellent

USMAN

Clean and good service
Stayed 3 nights in Sep 2025

10/10 Excellent

Mohammad Hamza

Stayed 4 nights in Sep 2025

6/10 Okay

Muhammad Mansoor

Traveled with family and small children
Liked: Amenities
If you are planning for Umrah or Ziyarat, Swissôtel Al Maqam is by far the better choice. The location is excellent – one of the closest hotels to Masjid al-Haram. It has two very convenient access points: one through the Abraj Mall and another that leads directly to the Haram. The lifts are very fast, which is a big help during peak prayer times. Although the cleaning service is a bit slow, the location and convenience make it an ideal hotel for Umrah. On the other hand, Swissôtel Makkah is not a good option compared to Al Maqam. The location and access are less convenient, and overall the experience feels weaker. If you have to choose between the two, always go for Swissôtel Al Maqam.
Stayed 1 night in Sep 2025

10/10 Excellent

Ahlam

Stayed 3 nights in Sep 2025

10/10 Excellent

Salman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2025

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Sumaira

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Bathrooms are quite small thoguh
Stayed 4 nights in Sep 2025

10/10 Excellent

Barakat, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

4/10 Poor

Mashtura

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It didnt feel like a 5 star experience. The only good thing about the hotel is the location. It is located in the Clock Tower & very close to the Haram. However, the room was small and the bathroom was extremely small and outdated. The pillows felt like they were old and wouldn't fluff. Extremely disappointed.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mohamad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Qaisra

Liked: Amenities
Best place
Stayed 4 nights in Sep 2025

10/10 Excellent

Huma

Liked: Cleanliness, staff & service, property conditions & facilities
No spa that is a negative point because it’s need women legs and food massage needs.
Stayed 3 nights in Aug 2025