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Swissôtel Makkah

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Swissôtel Makkah

Building design
Lobby sitting area
Restaurant
Lobby sitting area
Premier Room, 1 King Bed (Kaaba) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Non-smoking
  • Connecting rooms available
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Great Mosque of Makkah
    ‪4 min walk‬
  • Abraj Al-Bait Towers
    ‪6 min walk‬
  • Well of Zamzam
    ‪7 min walk‬

Room options

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed (Kaaba)

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (City)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (Haram)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (Kaaba)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (City)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (Haram)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (Kaaba)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic King Room Haram Partial view

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room Haram Partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room Kaaba partial view

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room Kaaba partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, City)

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Swissôtel Al Maqam Makkah

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.3 out of 5, Excellent, (763)
The price is $364
per night
$440 total
includes taxes & fees
Feb 6 - Feb 7
Swissôtel Al Maqam Makkah

About this property

Swissôtel Makkah

5-star hotel in Al Hajlah
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Swissôtel Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss - Onsite restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 43 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 241.5 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 for adults and SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1009 reviews" "
Rating 8 - Good. 207 out of 1009 reviews" "
Rating 6 - Okay. 90 out of 1009 reviews" "
Rating 4 - Poor. 32 out of 1009 reviews" "
Rating 2 - Terrible. 53 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FAHIM, NEW HYDE PARK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location excellent-part of Haram Need to improve breakfast items for all.
Stayed 2 nights in Oct 2024

6/10 Okay

Amran

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This is possibly one of the worst hotels to get an email response from, even after a number of attempts via various channels, they just refuse to respond to any enquiries before arrival. The hotel also states kabah view, but have a room which had a view of the kabah but most of the haram was covered by buildings. The breakfast is a big selection, but lacked taste or quality.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sabiha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location right in front of Masjid Al Haram. Breakfast was the best part, so many options and huge room perfect for the amount of people who come for pilgrimage, also included a lot of stations such as for pancake, omelette, fresh juice etc. Hotel is conjoined with the clock tower and mall so perfect for a quick shopping spree any day with a two story food court. Overall great, will definitely come again
Stayed 5 nights in Oct 2024

10/10 Excellent

wajahat

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Location amazing
Amazing location , i do wish the help desk was more helpful in sense helping with the app and station booking. Some were very helpful some said to keep trying (not helpful info) the managers desk are not friendly . They prefer not to be bothered from what i felt . They look busy at all times but forget people who are staying and asking info are customers too. I just wish managers were friendly the check out desk was kind an exchanged currency for us middle of night. Appreciate that.
Stayed 3 nights in Oct 2024

10/10 Excellent

MUHAMMAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Muzzammeel

Stayed 2 nights in Sep 2024

8/10 Good

Shahad

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is good except a shower box it's very small.
Stayed 3 nights in Oct 2024

2/10 Terrible

naser

Stayed 4 nights in Oct 2024

10/10 Excellent

Muhammad

Stayed 4 nights in Sep 2024

10/10 Excellent

Shumail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was visiting Makkah with my mother and my younger brother for Umrah purposes. After looking at reviews online, I decided to go to Swissôtel. I am very relieved and happy that I made this decision. This hotel was very clean, luxurious, great customer service and the staff were very helpful. We felt at home in this hotel. Plus it was a short distance away from Al-Haram mosque. This hotel is connected to the clock tower where you will find restaurants and a mall for shopping which was great for my mother since she could not walk long distances. I highly recommend this hotel to anyone including families with children. Would definitely book this hotel again. Oh, almost forgot to mention, the "included breakfast" can simply be described as a BUFFET. It had endless options with food tasting delicious and was fulfilling.
Stayed 2 nights in Oct 2024

10/10 Excellent

Khalid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Mohammed

Stayed 5 nights in Oct 2024

10/10 Excellent

Kashif

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is phenomenal over here great customer service. Nice quite clean and right across the Haram
Stayed 1 night in Oct 2024

10/10 Excellent

khaver

Traveled with family
Stayed 3 nights in Oct 2024

10/10 Excellent

ASHWANI

Stayed 1 night in Oct 2024

10/10 Excellent

Maher

Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Review of Swissotel Makkah
I recently stayed at Swissotel Makkah, and unfortunately, my experience did not meet the expectations set by its five-star rating. Here are some of the issues I encountered during my stay: 1. Room Cleanliness: Upon entering my room, I was disappointed to find it dirty. The floors had not been cleaned properly, and the linens were not fresh. 2. Unpleasant Odors: The pillows in the room had a noticeable and unpleasant smell, which made it difficult for me to get a good night's sleep. 3. Shower Temperature Control: I struggled to control the temperature of the shower, resulting in an uncomfortable bathing experience. 4. Concierge Service: After checking in, I had to wait about 15 minutes for the concierge to assist me with my luggage. I ended up having to chase them down three times before receiving help. Overall, my experience at Swissotel Makkah was far from satisfactory, and I believe improvements are necessary to ensure that future guests receive the quality of service they expect. I hope the management addresses these concerns, as I was truly looking forward to a memorable stay. Rating: ★★☆☆☆ (2/5)
Stayed 2 nights in Oct 2024

2/10 Terrible

QOMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2024

10/10 Excellent

Kashif

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closest to haram, great customer service helpful and respectful staff, saying it even though they didn't accommodate us, for by mistake missing the breakfast time as we had long flight. Over all had great experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rahamathulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant property to stay around the harmain
Stayed 6 nights in Oct 2024

10/10 Excellent

Adib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, amazing customer service from the receptionists. Help with our request and made us feel like home
Stayed 2 nights in Oct 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2024

10/10 Excellent

Waqar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

SAFIULLAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 5 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Efficient front desk
Front desk are very helpful (not all) especially Karim and Turkey. There are willing to help when I need to change to not connecting room. Regards Suratman
Stayed 8 nights in Sep 2024