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Grand Mercure Medan Angkasa

5.0 star property

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Photo gallery for Grand Mercure Medan Angkasa

2 restaurants, breakfast, lunch, dinner served; Indonesian cuisine
Executive Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Exterior detail
Bar (on property)
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Parking included
  • Spa

Explore the area

Map
Jalan Sutomo No1 Medan, Medan, North Sumatra, 20235
  • Medan Mall
    ‪16 min walk‬
  • Grand City Hall
    ‪16 min walk‬
  • Sun Plaza
    ‪4 min drive‬
  • Medan (KNO-Kuala Namu Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds

Premier Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Premier Room, 2 Twin Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed

  • 452 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Executive Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Grand Mercure Medan Angkasa

5-star Medan hotel close to Grand City Hall
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Grand Mercure Medan Angkasa offers 266 air-conditioned accommodations with fireplaces and minibars. 43-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Grand Mercure Medan Angkasa features an outdoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Grand Mercure Medan Angkasa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Orchid Restaurant - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. Open 24 hours.
Crystal Jade - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 168,000 for adults and IDR 84,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Crystal Jade
  • Orchid Restaurant

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 395000.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 168000 for adults and IDR 84000 for children
  • Airport shuttle fee: IDR 1000000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 395000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Angkasa Hotel
Grand Mercure Medan Angkasa Hotel
Grand Angkasa Medan Hotel
Grand Mercure Maha Cipta Medan Angkasa Hotel
Grand Angkasa International Medan
Grand Mercure Maha Cipta Angkasa Hotel
Grand Mercure Maha Cipta Angkasa
Grand Mercure Angkasa Hotel
Grand Mercure Angkasa
Grand Angkasa Medan
Mercure Medan Angkasa Medan
Grand Mercure Medan Angkasa Hotel
Grand Mercure Medan Angkasa Medan
Grand Mercure Medan Angkasa Hotel Medan

Grand Mercure Medan Angkasa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 144 reviews
Rating 8 - Good. 63 out of 144 reviews
Rating 6 - Okay. 26 out of 144 reviews
Rating 4 - Poor. 6 out of 144 reviews
Rating 2 - Terrible. 6 out of 144 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay after 6 yrs.
Experience has been great, attentive service, good breakfast, ease of transportation. Upgrades since Mercure took over are very good.
Stayed 7 nights in Dec 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

4/10 Poor

thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad value
Lots of problems with this high priced hotel which made it bad value. The swimming pool closes at 7pm which is way too early. The room has only two bags of green tea....nothing else. Breakfast is stressful and crowded. Not enough tables so I had to sit in the lobby area and then trek a long way every time I needed something from the buffet. A lot of the items were not hot -baked beans cold. No table reservations makes it a chaotic unrelaxed breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

william

Stayed 6 nights in Dec 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice return after 6 yrs at another hotel. Improvements are great and renos moving along nicely.
Stayed 4 nights in Dec 2024

8/10 Good

Mariam

Traveled with family
The bed sheet is not clean n toilet not clean up properly
Stayed 3 nights in Nov 2024

6/10 Okay

TAKAHIRO

Stayed 1 night in Nov 2024

8/10 Good

IRENE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall good and safe, room is a bit run down with smelly cupboards, need to be updated. Should've asked for a room not facing the road as it's very noisy all day and night. The deposit return should be made easier (the piece of paper can be replaced by some other form of ID).
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, huge room, friendly staff! Thank you!
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall, the stay was good. Reception staff were great, breakfast service was lacking. This hotel has the potential to be very good but the room lack some basic touches like hooks for towels, glasses for the water (no bottles), but overall good stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed everything at this hotel. Was truly amazing.
Stayed 1 night in May 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Muhammad

Stayed 1 night in Mar 2024

8/10 Good

Leonard, Usher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Staff are excellent and friendly. Excellent breakfast and great variety…only thing was if could change a few dishes from day to day. I definitely recommend this hotel.
Stayed 8 nights in Feb 2024

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room ❤️
Stayed 1 night in Feb 2024

10/10 Excellent

sufendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rohaya

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No convenience shop
Stayed 2 nights in Oct 2023

10/10 Excellent

johanna, Menlo Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights in the Grand Mercure, before and after my jungle trek and Toba tours and each night was a great, different room. Herbert handled my check in with professional and kind greetings Abd Eggi showed me to features of the room and promptly brought my bag up. I loved the lounge and coffee shop in the ground floor with live piano music.
Stayed 1 night in Sep 2023

10/10 Excellent

johanna, Menlo Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe room was wonderful. It was large and had a very comfortable king bed. Breakfast at 8:30 on Sunday morning was very crowded and the wonderful staff kept up with replenishing the buffet. Check in and out were very smooth.
Stayed 1 night in Sep 2023

10/10 Excellent

Ivan

Stayed 2 nights in Aug 2023

8/10 Good

Santo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went smooth hotel is great breakfast awesome
Stayed 2 nights in Jul 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book early it’s very busy
Lovely hotel in centre of Medan. Spacious and clean room with good air con. Breakfast was very good.
Stayed 2 nights in Jul 2023