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Hermes Palace Hotel Medan

3.5 star property

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Photo gallery for Hermes Palace Hotel Medan

Terrace/patio
Reception
Exterior
Junior Suite | Premium bedding, minibar, in-room safe, desk
Front of property

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151
  • Maimun Palace
    ‪12 min walk‬
  • Medan Mall
    ‪15 min walk‬
  • Sun Plaza
    ‪17 min walk‬
  • Medan (KNO-Kuala Namu Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | View from room

Superior Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hermes Palace Hotel Medan

3.5-star Medan hotel with restaurant
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free WiFi in public areas, free valet parking, and free train station pick-up are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Hermes Palace Hotel Medan offers 106 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 2982 square feet (277 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and tour/ticket assistance. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Hermes Palace Hotel Medan has designated areas for smoking.

Sirocco - This bistro specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Reservations are required.
Hermes Coffee - Onsite café.
Late night fare is available from 24-hour room service.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hermes Coffee
  • Sirocco

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,982 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 250000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 300000 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: IDR 150000 per person
  • Rollaway bed fee: IDR 250000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Hermes Palace Hotel Medan Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 35 reviews
Rating 8 - Good. 16 out of 35 reviews
Rating 6 - Okay. 9 out of 35 reviews
Rating 4 - Poor. 5 out of 35 reviews
Rating 2 - Terrible. 3 out of 35 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Vannan

Liked: Staff & service, amenities, property conditions & facilities
There were mosquitos at the lobby area. Other than that it was fantastic, the Conceige were fantastic
Stayed 2 nights in Sep 2024

8/10 Good

Zinal Abadin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was terrible!! Never again 😡
Stayed 7 nights in Apr 2021

8/10 Good

Suwarno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Don't stay here.
Stayed 2 nights in Sep 2018

2/10 Terrible

Ikhsan Dwi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017

4/10 Poor

diana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Close to everywhere but very bad services
First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.

6/10 Okay

Eunice, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent service
Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on Jalan Permuda
Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Fahri, KL

Liked: Property conditions & facilities, room comfort
Good Location
Would stay their again

6/10 Okay

Verified traveler

Disliked: Cleanliness

8/10 Good

lenny, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly
the securities and receptionise in the hotel are friendly

2/10 Terrible

alan, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort
NOT recommend anyone to stay at Hermes Hotel Medan
Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable.

8/10 Good

Fanny, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the city centre
I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan

8/10 Good

Juen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of food around hotel
Many local food around the hotel. Near to the famous tabona (curry noodle), the breakfast from hotel isn't too bad either. Room is quite small with no window though, but quite clean and decent for my 2 nights stay.

4/10 Poor

Leonardo, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort
Poor Room Service Performance
I did concern for the room service performance (operator, etc..), taking some time to pick up the phone and not quick action to deliver what have been requested.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean enoght and services check in very very slow
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

4/10 Poor

YENITA SANJAYA

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Hasrizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamarnya bersih rapih
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