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Hotel Acqua Medellín

3.0 star property

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Photo gallery for Hotel Acqua Medellín

Standard Twin Room, 2 Twin Beds | In-room safe, individually decorated, desk, blackout drapes
Reception
Front of property
Front of property
Free daily self-serve breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
Carrera 35 No. 7-47 / 55, Medellín, Antioquia, 50021
  • Lleras Park
    ‪5 min walk‬
  • Poblado Park
    ‪10 min walk‬
  • Santafé Mall
    ‪19 min walk‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | In-room safe, individually decorated, desk, blackout drapes

Superior Room, 1 Double Bed

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, individually decorated, desk, blackout drapes

Standard Room, 1 Double Bed

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, individually decorated, desk, blackout drapes

Standard Twin Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, individually decorated, desk, blackout drapes

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room Standard

In-room safe, individually decorated, desk, blackout drapes

Twin Room Standard

  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room Standard

In-room safe, individually decorated, desk, blackout drapes

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room Standard

In-room safe, individually decorated, desk, blackout drapes

Triple Room Standard

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Superior

In-room safe, individually decorated, desk, blackout drapes

Double Room Superior

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Acqua Medellín

3-star hotel in El Poblado
Along with coffee/tea in a common area, this smoke-free hotel has a 24-hour front desk and a computer station. Free self-serve breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Hotel Acqua Medellín offers 43 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually decorated. 48-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and refrigerators can be requested.

Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance.

Hotel Acqua Medellín is a smoke-free property.

Guests are offered a complimentary self-serve breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 10:00 PM at scheduled times and on request

Food and drink

  • Free self-serve breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Designer stores

Family friendly

  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Built in 2011
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 48-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 60000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 130000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: COP 60000 (subject to availability)
  • Administrative fee: COP 100000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Acqua Express
Acqua Express Medellin
Hotel Acqua
Hotel Acqua Express
Hotel Acqua Express Medellin
Hotel Acqua Express Medellin
Acqua Express Medellin
Acqua Express
Hotel Hotel Acqua Express Medellin
Medellin Hotel Acqua Express Hotel
Hotel Hotel Acqua Express
Hotel Acqua Express
Hotel Acqua Medellín Hotel
Hotel Acqua Medellín Medellín
Hotel Acqua Medellín Hotel Medellín

Hotel Acqua Medellín Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 190 out of 377 reviews
Rating 8 - Good. 113 out of 377 reviews
Rating 6 - Okay. 37 out of 377 reviews
Rating 4 - Poor. 20 out of 377 reviews
Rating 2 - Terrible. 17 out of 377 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location inside of Provenza. The hotel is very affordable for its location. It's not an elegant room, but it is still a good room and an incredible location.
Stayed 1 night in Feb 2025

8/10 Good

Michael S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty much ground zero for a weekend visit to Prozenza...
Stayed 2 nights in Jan 2025

4/10 Poor

Matthew

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación. Desayuno muy bueno. Hotel antiguo nada de lujos. El estado de las toallas no era el mejor. Una de las almohadas tenía mancha de sangre. Le pedí que no entraran a la limpieza y como quiera entraron a la habitación.
Stayed 3 nights in Feb 2025

10/10 Excellent

Deredel

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

If you're a light sleeper then this isn't the place for you. Otherwise, if you came to party in Medellin then this will suit anyone fine. The prices they charge seem to vary wildly depending on the season but that's Poblado I guess. I personally don't think their high season prices are worth the accommodations on the premises. They will charge you roughly $35 dollars if you bring in a guest.
Stayed 1 night in Jan 2025

8/10 Good

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

6/10 Okay

Osman

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Eliana

Stayed 1 night in Dec 2024

6/10 Okay

Elier

Traveled with group
Liked: Cleanliness
You pay for the location, not for the hotel. The receptionist who works the night shift does not have a good attitude towards customers.I do not recommend it, I will not rent at the hotel ACQUA again. TU PAGAS POR LA LOCATION ,NO POR EL HOTEL. LA CHICA DE LA RECEPTION QUE TRABAJA EN LA NOCHE NO TIENE BUENA ACTITUD CON LOS CLIENTES . NO LO RECOMIENDO NO CREO VOLVER A RENTAR EN ESTE HOTEL. ACQUA
Stayed 7 nights in Dec 2024

10/10 Excellent

Iris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo!!Vuelvo prontitud
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little things

They had good toilet paper which I never thought I’d care much about but ended up being something I really appreciated after a couple nights of heavy drinking. The mini bar was stocked really well and the prices were really reasonable. $2.50 for a Red Bull, electrolit, and Gatorade in USD, it was $11 for the little bottle of rum in the fridge and was stocked with like 5 waters for $1 each.
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos Javier Méndez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse en Medellin
Stayed 5 nights in Dec 2024

8/10 Good

Jose A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

At my first night I was in a room that was very noisy and not in the best shape, but I complained the day after and they moved me inmediatly to a better room. They gave me the mini bar for free. What was going to be a bad experience turned out to be a great one. My advice if you are in the party mood, this is the hotel, if you want to rest and do not party it’s better to go somewhere else!
Main too
Shower
Terrace
Stayed 3 nights in Dec 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Stayed 2 nights in Nov 2024

4/10 Poor

khalid

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

SO LOUD!!!

The street is so loud at night and the building isn't made to insulate it out. It was loud until about 4am. Then the cleaning crew started around 7am and they like yelling to each other and laughing so loud that you can't sleep. The rest of the stuff is secondary. The front desk rry their best in a very tough situation.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mario Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

10/10 Excellent

Keila

Stayed 2 nights in Nov 2024

10/10 Excellent

dur, tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I The hotel is in perfect place walking distance to everything. Dining bars restaurant stuff is very cooperative helpful I like it and I will stay again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities
I liked the people working there , I liked the location, breakfast was ok,room was clean, little bit noise but that’s ok giving the location that can’t beat that everything is near by.
Stayed 7 nights in Nov 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with excellent service, depending the location of your room you might experience high levels of music since the hotels is surrounded by bars and nightclubs.
Stayed 3 nights in Sep 2024

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes I love the place I will come back to stay
Stayed 6 nights in Oct 2024