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Heiss Hotel By Jalo

4.0 star property
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Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Terrace/patio
Restaurant
Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet friendly
$85
Sep 9 - Sep 10

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Luxury Room, Balcony, City View

8.6 out of 10
Excellent
(4 reviews)
  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Superior Room, Balcony, City View

8.4 out of 10
Very good
(30 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | 1 bedroom, desk, soundproofing, free WiFi

Standard Room, City View

9.0 out of 10
Wonderful
(32 reviews)
  • 172 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
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4.6 out of 5, Wonderful, 1,343 reviews
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About this property

Heiss Hotel By Jalo

4-star hotel in El Poblado
Along with an outdoor pool, this smoke-free hotel has a fitness center and a poolside bar. WiFi in public areas is free. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Heiss Hotel By Jalo features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A poolside bar is on site where guests can unwind with a drink. This Medellín hotel also offers a garden, pool umbrellas, and an elevator. Guests can use the outdoor pool at a partner property.

Heiss Hotel By Jalo is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Pool access available from 9:00 AM to 8:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 564 out of 784 reviews
Rating 8 - Good. 128 out of 784 reviews
Rating 6 - Okay. 49 out of 784 reviews
Rating 4 - Poor. 20 out of 784 reviews
Rating 2 - Terrible. 23 out of 784 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean Hugues

Liked: Cleanliness, amenities, property conditions & facilities
Walkable and safe. Friendly staff, clean and well kept hotel.
Stayed 4 nights in May 2025

6/10 Okay

Catalina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was wayyyy to small! No space for luggage or clothes because there’s no closet or cabinets!
Stayed 9 nights in May 2025

2/10 Terrible

Camila

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are small. If you don't tell the hotel staff, they won't clean the bathroom or take out the trash daily. The pool wasn't in service. They didn't have room service. There was no ice when we asked for it. It's supposed to be smoke-free. The man downstairs was smoking marijuana. I told the hotel, but they did nothing. The breakfast was average, always cold food. Very expensive for such poor service. I would never return
Stayed 6 nights in May 2025

10/10 Excellent

Edson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 2 nights in May 2025

10/10 Excellent

Rychar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, it was a small room but everything was well arranged in its place and very clean.
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Liked: Cleanliness, property conditions & facilities
Great place! Definitely will come back
Stayed 2 nights in May 2025

10/10 Excellent

adjai

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in May 2025

4/10 Poor

Luciel

Traveled with partner
Liked: Staff & service
I would love to give this hotel 5 starts in all areas, but unfortunately, even though is a relatively new hotel I don’t think is suitable for tourists that travel with partners or multiple people at once. The rooms and bed are very small, the bathroom area is tiny, doesn’t have a closet to storage your luggage they don’t have double beds room or a king size bed available either the pool area is very small and don’t provide room service. In other words that hotel is convenient for a person who will be visiting for 2 days minimum.
Stayed 5 nights in May 2025

10/10 Excellent

Idalia

I love it
Stayed 5 nights in May 2025

10/10 Excellent

John Michael, Saint Augustine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet rooms. Friendly staff. Great location.
Stayed 7 nights in May 2025

10/10 Excellent

Natasha

Liked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Lily Marieth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very modern and clean, rooms are very tight and my only issue was that the day we arrived we entered the room and someone else was already installed in the room, the lady got so scared and I as well to find someone in there. Thank God she was dressed ! We had to go back down to reception who apologized for the mistake.
Stayed 2 nights in May 2025

6/10 Okay

Lily

Stayed 1 night in May 2025

8/10 Good

HELENE SARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Georgios

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, the neighborhood was safe with lots of restaurants a walking distance.
Stayed 4 nights in May 2025

6/10 Okay

Arnaldo

Liked: Cleanliness, amenities, property conditions & facilities
Nice place.
Stayed 4 nights in May 2025

10/10 Excellent

Emiel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the environment was clean. Nice trees and a cozy terrace with restaurant and bar.
Stayed 3 nights in May 2025

10/10 Excellent

Douglas

Stayed 1 night in May 2025

8/10 Good

Víctor, Carolina

Liked: Cleanliness, amenities, property conditions & facilities
The place was very nice overall. The breakfast was good, and the staff was excellent—friendly and attentive. However, there was a lot of noise due to nearby construction, possibly even within the hotel itself. Another downside is the lack of parking, and it’s unclear whether parking will be available in the future. The hotel is located in a good area, but given the current inconveniences, the price should be lower. I hope they don’t raise it further.
Stayed 4 nights in May 2025

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Yosvany

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel service is good, the cleanliness of the rooms too, I didn't like the very small rooms, you feel like you are on a cruise ship, the closet is very small as well as the shower, my room had a balcony, there is no parking for cars in the hotel, I ran the risk of leaving my car outside and they stole a mirror, I do not recommend this hotel, I will not go again
Stayed 9 nights in May 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved it. The location, the amenities, the staff, it was great! Would definitely come back.
Stayed 4 nights in May 2025

10/10 Excellent

caroline

Lovely hotel, clean and calm. The food at the restaurant were amazing.
Stayed 4 nights in May 2025

8/10 Good

Annabelle

Business traveler
Liked: Cleanliness, property conditions & facilities
Rooms are very small
Stayed 4 nights in May 2025

10/10 Excellent

Luis Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay when coming to Medellin for business.
Stayed 1 night in May 2025