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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Terrace/patio
Terrace/patio
Restaurant
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet friendly

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with an outdoor pool, this smoke-free hotel has a fitness center and a swim-up bar. WiFi in public areas is free. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Heiss Hotel features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A swim-up bar is on site where guests can unwind with a drink. This Medellín hotel also offers a garden, pool umbrellas, and an elevator. Guests can use the outdoor pool at a partner property.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 353 out of 494 reviews
Rating 8 - Good. 86 out of 494 reviews
Rating 6 - Okay. 28 out of 494 reviews
Rating 4 - Poor. 12 out of 494 reviews
Rating 2 - Terrible. 15 out of 494 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha, Bronxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss was great. Easy walk to meeting points for our tours to Guatape, Comuna 13, Hiking the country side. Staff helpful.
Stayed 5 nights in Feb 2025

6/10 Okay

Fernando

Traveled with partner
Liked: Amenities
Rooms. Too small. No space luggages. No privacy….
Stayed 4 nights in Feb 2025

8/10 Good

Jesus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024

8/10 Good

Mark

Traveled with partner
Clean comfortable room. On the small side. But close to much dining an retail.
Stayed 3 nights in Feb 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, new. Staff very quickly addressed some noise without incident. Friendly staff.
Stayed 6 nights in Feb 2025

10/10 Excellent

Jaymarie Rolón

Stayed 4 nights in Feb 2025

10/10 Excellent

William

Stayed 4 nights in Feb 2025

8/10 Good

Yassmel Perez

Stayed 4 nights in Feb 2025

10/10 Excellent

Chelsea Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location nearby many restaurants, shopping and attractions in Medellín. The room itself was clean, organized and good enough for two people. The front desk was helpful with whatever we needed suxh as a shuttle to the airport or even an umbrella. The housekeeping was great and kept our room nice and tidy.
Stayed 4 nights in Feb 2025

2/10 Terrible

Dayanai, miami

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leaking from the ceiling in bathroom very dangerous. Horrible stay and staff didn’t help.
Stayed 3 nights in Feb 2025

10/10 Excellent

AMADO ISRAEL, miami

Stayed 3 nights in Feb 2025

10/10 Excellent

Aury, Lakeland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time and recommend. I will come back! Excellent services .
Stayed 6 nights in Feb 2025

6/10 Okay

Yerson E

Traveled with partner
Liked: Staff & service
I like the staff. They were very polite and friendly, including the staff at the two restaurants. The bar at the rooftop needs to have food available to be able to enjoy the view while eating.
Stayed 4 nights in Feb 2025

6/10 Okay

ainadys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i have to share is the noise our first night was horrible i had to call reception and complain room next door had music very out loud around 1am and talking it was bad even though staff came in they continued talking like it was 1pm, the second night at 3am a couple apparently was returning to their room and were having a party in the middle of the hall disturbing guesses very bad horrible i was about to call reception again, our last night last experience we had a tour so we wake up at 6am we needed to leave early same thing room across our with kids had TV very very loud incredible how noise if you want to go to rest dont recommend the rest location, cleanness, breakfast, reception every very good.
Stayed 4 nights in Feb 2025

10/10 Excellent

William D

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Feb 2025

8/10 Good

anileidys

Liked: Staff & service
Stayed 3 nights in Feb 2025

6/10 Okay

Ricardo A

Liked: Cleanliness
We stayed in the Jr. suite, it has a unique layout, great location, lots of restaurants near by. Nice balconies, great feature with city views! The walls lack insulation, you can hear everything that’s happening outside of the room, like room doors being slammed, people talking in the hallways, dogs barking, lots of echo, etc! Bed and pillows are average, the room could use better storage space as well. Housekeeping staff is very friendly and helpful! Staff @11.11 for breakfast area is very friendly, however bring Col-pesos as their credit card machine was always out of service. We had a bad experience upon arriving with the receptionist Christian he was very straight forward, he made us feel uncomfortable and not welcomed as he charged us the IVA local taxes for our stay, even after we explained that we were US CITIZENS and lived in the US, he told us PAY or otherwise you have to leave, we were left with no choice but to pay, it was 10:30pm at night and we’re exhausted from traveling. The next morning we informed the rep. manager what had occurred with his staff and he said he needed to inform his manager and he would follow up with us in 2 days, it never happened we had to contact him again, then he told us it would take up to 21 days to process our request, that information was very disappointing! FYI: If you’re Colombian born, this HOTEL will charge the IVA local taxes, even if you are a citizen of another country and or live in the US or else where.
Stayed 5 nights in Feb 2025

10/10 Excellent

miguel

Stayed 7 nights in Feb 2025

8/10 Good

Lymari

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The front desk needs to improve. Internet ow speed. I will recommend that promotion should be provided to the 2 restaurants in the hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled amazing n everyone was super nice n friendly
Stayed 4 nights in Feb 2025

10/10 Excellent

Guillermo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place fairly new the pool was not available for use . The rooms a bot small. But overall it was 👍 okay.
Stayed 10 nights in Jan 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Feb 2025

2/10 Terrible

Amit

Disliked: Staff & service, property conditions & facilities, room comfort

VERY NOISY & CRAMPED- MISREPRESENTED PICS

I booked this hotel expecting a comfortable stay, but it was a huge disappointment. First, the room was much smaller than the pictures suggested—barely enough space to move around comfortably. It felt cramped and nothing like the spacious, well-lit images shown online. To make things worse, there was constant construction noise in the building next to my room. The drilling and hammering started early in the morning and went on throughout the day, making it impossible to relax or get any rest. I was not informed about this at the time of booking, which was incredibly frustrating. Despite raising my concerns with the staff, no real solution was offered. If you’re looking for a quiet and comfortable stay, I would strongly recommend looking elsewhere. Definitely not worth the price!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jorge

Stayed 14 nights in Jan 2025

10/10 Excellent

Spas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, amazing staff
Stayed 2 nights in Feb 2025