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Heiss Hotel

4.0 star property

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February 2025

Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Reception
Exterior
Courtyard
Luxury Room, Balcony, City View | Living area | 50-inch Smart TV with cable channels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    9 min walk
  • Smash Avocaderia
    2 min walk
  • Poblado Station
    10 min walk
  • Medellin (EOH-Enrique Olaya Herrera)
    7 min drive

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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Hashtag 98

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (771)
The price is $91
per night
$91 total
includes taxes & fees
Jan 22 - Jan 23
Hashtag 98

About this property

Heiss Hotel

4-star hotel in El Poblado
A 24-hour front desk, a garden, and free WiFi in public areas are available at this smoke-free hotel. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Heiss Hotel features a garden and an elevator. Wireless Internet access is complimentary.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 113 reviews" "
Rating 8 - Good. 25 out of 113 reviews" "
Rating 6 - Okay. 5 out of 113 reviews" "
Rating 4 - Poor. 0 out of 113 reviews" "
Rating 2 - Terrible. 6 out of 113 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chandler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 9 nights in Sep 2024

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good price but they don't tell you it's still under construction and the lobby is awkward with a large column directly in the center. Overall a very strange place
Stayed 1 night in Sep 2024

6/10 Okay

Rafael Elpidio

Liked: Cleanliness, staff & service
Service was good and stuff
Stayed 4 nights in Sep 2024

10/10 Excellent

luis enrique ortiz

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho la localidad del hotel porque esta en la el área residencial de Manila, ideal para descansar a cualquier hora del día. Sus instalaciones son nuevas, Limpias y seguras. Aun el hotel no esta terminado, sin embargo quiero volver cuando el hotel este completamente terminado. Su personal es muy amable y brindan recomendaciones de los mejores lugares y asesoramiento en todo le que necesita. A tan solo dos cuadras esta la calle #12 o mejor conocida como calle de la alta mesa con una oferta gastronómica espectacular y variada. Recomiendo el restaurante la Hacienda. Quiero felicitar a Lina en la recepción, quien nos dio la bienvenida y el chico compañero de ella son de lo mejor. Gracias por su buen servicio Espero verlos pronto. avísenme desde que el hotel este terminado completo para llevar a toda mi familia.
Stayed 6 nights in Sep 2024

10/10 Excellent

Kevin Oscar Berrios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe locatiom
Stayed 4 nights in Sep 2024

10/10 Excellent

Renzo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for business travelers. Rooms were new and well cleaned.
Stayed 3 nights in Sep 2024

2/10 Terrible

Allanys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Franny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y nuevo
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Steven

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
¡NO RECOMENDADO! Comenzamos recalcando que el hotel es una falsa. NO ESTÁ terminado aún. Las instalaciones se encuentran bajo construcción, literalmente verás todos los materiales de la obra en las facilidades todavía. Lo único finalizado son las habitaciones y hay pisos que aún están inhabilitados. Ese tipo de cosas no te las indican hasta el día antes de hacer check-in. El hotel queda un poco retirado de la zona central del poblado, lo consideraría un poco solitaria. Para nuestra mala fortuna en nuestra segunda noche fuimos víctima de un atraco en la misma entrada del hotel (lobby). Los atracadores ya nos esperaban frente al hotel (sospechoso). Gracias a Dios no nos lastimaron pero claramente si nos robaron pertenencias. El hotel No cuenta con seguridad, de hecho había un caballero que fingió ser seguridad y no hizo nada al respecto. El hotel en general no tomó cartas en el asunto. No quisieron presentarse los empleados, tampoco cooperaron con las autoridades para mostrar cámaras de seguridad. Como medida preventiva decidimos irnos a otro hotel para así sentirnos más seguros. Se llegó un acuerdo directo con el hotel que nos harían un reembolso de las restantes dos noche que nos faltaban. Al día de hoy ha pasado 1 mes del incidente y no he recibido ningún centavo. Son unos falsantes e irrespetuosos por parte de la administración. Genuinamente no lo recomiendo en lo absoluto, y muy lamentable que aún reine la delincuencia y violencia en un país tan hermoso.
Stayed 4 nights in Aug 2024

10/10 Excellent

KAROLINA, Cartago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es nuevo, las instalaciones limpias, modernas y bonitas. Todo el personal es súper amable. La zona está muy bien ubicada. Definitiva lamente volvería! No tengo ninguna queja
Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel Iván Suenaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no había agua caliente en todo momento, de ahi en fuera Excelente todo
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis, Fajardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena zona, cerca de todo. Relación calidad precio muy buena.
Stayed 1 night in Sep 2024

10/10 Excellent

Yacel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Aug 2024

10/10 Excellent

Orianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Divino este hotel. Fui de las primeras huéspedes y me hicieron sentir muy bienvenida. El staff es supremamente amable. Lorena la chica de recepción incluso me recomendó en donde ir a almorzar. Volvería sin duda. La ubicación es inmejorable.
Stayed 1 night in Aug 2024