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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Terrace/patio
Terrace/patio
Restaurant
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with a fitness center, this smoke-free hotel has a 24-hour front desk and a garden. WiFi in public areas is free. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Heiss Hotel features a fitness center, a garden, and an elevator. Wireless Internet access is complimentary.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 321 out of 449 reviews
Rating 8 - Good. 78 out of 449 reviews
Rating 6 - Okay. 26 out of 449 reviews
Rating 4 - Poor. 11 out of 449 reviews
Rating 2 - Terrible. 13 out of 449 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 7 nights in Jan 2025

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New hotel great staff

Excellent staff very helpful and friendly.
Stayed 9 nights in Jan 2025

10/10 Excellent

Toussaint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME HOTEL!

My stay at Heiss Hotel was nothing short of exceptional. From the moment I arrived, the attentive staff made me feel welcome, ensuring a smooth check-in and always being available to assist with any needs. The room was beautifully designed spotless, and incredibly comfortable, with an amazing view that made waking up each morning a delight. The hotel's location is perfect, with a variety of great restaurants just steps away, offering plenty of dining options. Additionally, being so close to the metro station made exploring the city effortless. Whether you're visiting for business or leisure, Heiss Hotel provides the ideal combination of comfort, convenience, and outstanding service. I highly recommend it and would gladly stay here again!
Stayed 4 nights in Jan 2025

8/10 Good

edgar

Stayed 2 nights in Jan 2025

10/10 Excellent

XAVIER, san juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed in partial days of the reserved and all the days were consistent with good service , had a balcony room with view to the city great view, to the mountains the facilities all you can request of a nice hotel. near restaurants and the metro. everyday cleaning, staff always with service and a smile. Recommended. In a good spot in medellin. and they are improving the hotel.
Stayed 25 nights in Jan 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern hotel. My room with a kitchenette was perfect. Nice view & perfect location. Will stay here again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jesus M. González

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Diego, Winthrop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot .. location even better ..
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jan 2025

8/10 Good

james, marietta

Liked: Cleanliness, amenities, property conditions & facilities
After reading a few other reviews online, I was very hesitant about booking the property however, overall I’m glad I did. The location is great there’s a nice spa on premises and 3 or 4. Restaurants. The roof top bar and lounge area is nice with beautiful views of the city. I didn’t have the opportunity to experience the spa or the restaurants, but I was told by other guests that they had great experience . The rooms are small and decorated nicely . The only issue that, I agree with from previous reviews is that the walls are very thin so you hear everything from next door. The front desk staff was OK. No one went above and beyond or asked if everything was OK or not. Overall, from a scale from 1 to 10 I would give this property 8. I would recommend this hotel but keep in mind of the noise level from the neighboring rooms as well as the restaurants downstairs that play music at night. I stayed on the third floor, so I’m not sure how it would be on a higher floor. thanks
Stayed 5 nights in Jan 2025

10/10 Excellent

James

Traveled with partner
Liked: Amenities
Good times
Stayed 5 nights in Jan 2025

10/10 Excellent

leonardo

Liked: Cleanliness, amenities
Evriting
Stayed 9 nights in Jan 2025

10/10 Excellent

Jorge

Stayed 8 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A new gem in Manila

The room still smelled new! The design is at the intersection of aesthetic and practicality. The rooms are minimal and offer everything a solo traveler or a couple could need!
Stayed 3 nights in Jan 2025

10/10 Excellent

Sharday

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, staff and location.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hosh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for mi
Stayed 7 nights in Jan 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

PadmaKumar, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to shopping and Park Lleras
Stayed 6 nights in Jan 2025

10/10 Excellent

Rossy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Dec 2024

6/10 Okay

Azure

Liked: Cleanliness, staff & service, property conditions & facilities
A 10 minute walk to restaurants and bars, there was a couple options on site. Only tried the one for breakfast. The rooms were smaller than they appeared on Expedia.
Stayed 4 nights in Dec 2024

10/10 Excellent

raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, and safe neighborhood.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dimitri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best stays for the affordable price. They even have laundry service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Zameeruddin

Stayed 2 nights in Jan 2025

10/10 Excellent

Gabriel, CAGUAS

Liked: Cleanliness, property conditions & facilities
Todo muy bien nos encantó vamos a volver!
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025