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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Terrace/patio
Terrace/patio
Reception
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with a fitness center, this smoke-free hotel has a 24-hour front desk and a garden. WiFi in public areas is free. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Heiss Hotel features a fitness center, a garden, and an elevator. Wireless Internet access is complimentary.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 391 reviews
Rating 8 - Good. 73 out of 391 reviews
Rating 6 - Okay. 21 out of 391 reviews
Rating 4 - Poor. 8 out of 391 reviews
Rating 2 - Terrible. 11 out of 391 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kerah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 16 nights in Dec 2024

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I had an amazing experience at this hotel I stayed for 7 days and I enjoyed them. A lot of restaurants are within walking distance.
Stayed 1 night in Jan 2025

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Meline E.A.

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2024

10/10 Excellent

LEIKY

Liked: Cleanliness, staff & service, property conditions & facilities
Lo unico que seria mejor es tener la tuallitas pequenas para uno bañarce.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble
Stayed 5 nights in Jan 2025

10/10 Excellent

Anacelia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Daryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dd
Stayed 1 night in Jan 2025

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel
Stayed 7 nights in Dec 2024

10/10 Excellent

Yolanska

Liked: Cleanliness, staff & service, property conditions & facilities
My second time here! The staff was amazingly helpful, they store my luggage at no xtra cost for a few days as I travel around to other cities. Love the tea they provide in the rooms, provided xtra bottles of water at no cost. They make your room everyday. Great coffee and helpful staff! Thanks for everything! Cant wait to come back when all ameneties are finish!
Stayed 4 nights in Jan 2025

8/10 Good

Luisa Iyarennis

Liked: Cleanliness, staff & service, property conditions & facilities
Is a new hotel in el poblado that has nice rooms with a beautiful view of the city. Some things are still in project like the roof top terrace and gym but that did not change my experience. Friendly and helpful staff!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mario

Stayed 1 night in Dec 2024

8/10 Good

victor omar

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Marco

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and nice. The room as well was very nice and clean with a nice view, had wifi as well as a smart tv.
Stayed 1 night in Dec 2024

10/10 Excellent

Anielsy Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in great condition. Some common areas are still under construction. No pool. No restaurant. Staff is friendly. Close to main attractions but far from the noise.
Stayed 3 nights in Dec 2024

8/10 Good

enrique

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is small, But not bad , the breakfast included is terrible , you rather have breakfast at any other of the great coffee shops arround . Staff is nice
Stayed 3 nights in Dec 2024

8/10 Good

Eduard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nic

Stayed 3 nights in Dec 2024

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100/10, pronto volveremos! Totalmente recomendable sin duda alguna. Hermosa vista y muy tranquilo.
Stayed 7 nights in Dec 2024

10/10 Excellent

Franny

Stayed 5 nights in Nov 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Dec 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 3 nights in Dec 2024

8/10 Good

Oneil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gorgeous Hotel in El Poblado
The Heiss Hotel is a great option for those seeking a beautiful, clean and well-maintained hotel on a budget. It offers rooms with scenic views of the mountains and a private balcony that's usually partially shielded from the rain by the overlapping balconies above. The rooms are equipped with a mini-fridge, safe and iron. Amenities which I all used and appreciated. The drawbacks are that the room doors lack peepholes or a deadbolt or other mechanism to prevent cleaning staff from entering unexpectedly. There's a breakfast café downstairs that serves delicious breakfast and a restaurant/bar that I didn't have the opportunity to try. The rooms are relatively quiet once you close the balcony door, allowing you to block out much of the traffic noise or other loud sounds. However, I would occasionally sleep with the balcony door open and A/C off as Medellín is quite cool at night and the fresh mountain air is fantastic. Just be aware that you may occasionally be startled out of your sleep by vehicular noise. The trash chutes were not working during my stay, but front desk advised that I could leave any items by my front door for the cleaning staff to take away. I only had them clean my room once a week. It seems that they had a rooftop area but I'm told this wasn't functional as yet. You're within walking distance to several amazing restaurants and the Monterrey Shopping Center, which primarily sells electronics. Overall, I thoroughly enjoyed my stay and highly recommend.
Stayed 18 nights in Dec 2024