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Hotel Santa Maria de las Aguas Peñol

4.0 star property

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Photo gallery for Hotel Santa Maria de las Aguas Peñol

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Kayaking
Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Double Room, Balcony | Balcony
Premium Suite, Jetted Tub, Lake View | Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • On private beach
  • Gym
  • Bar
  • Pool
  • 24/7 front desk

Explore the area

Map
Kilometro 7 Via Peñol-Guatape, 50Mts Antes del Restaurante el Llanerito, El Peñol, Antioquia, 053857
  • Parque Comfama
    ‪6 min drive‬
  • Rock of Guatapé
    ‪6 min drive‬
  • Old Peñol Replica
    ‪7 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪115 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed, Accessible, Garden View

Classic Double Room, 1 Double Bed, Accessible, Garden View | Minibar, in-room safe, free WiFi, wheelchair access

Classic Double Room, 1 Double Bed, Accessible, Garden View

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Mountain View

Double Room, Mountain View | Minibar, in-room safe, free WiFi, wheelchair access

Double Room, Mountain View

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite, 1 Bedroom, Hot Tub, Lake View

Luxury Suite, 1 Bedroom, Hot Tub, Lake View | Balcony view

Luxury Suite, 1 Bedroom, Hot Tub, Lake View

  • 1292 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed, 1 Double Bed and 1 Double Futon

View all photos for Double Room, Balcony

Minibar, in-room safe, free WiFi, wheelchair access

Double Room, Balcony

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Lake View

Family Room, Lake View | Minibar, in-room safe, free WiFi, wheelchair access

Family Room, Lake View

  • 700 sq ft
  • Lake view
  • Sleeps 2
  • 2 Double Beds and 2 Twin Beds

View all photos for Signature Room, Lake View

Signature Room, Lake View | Minibar, in-room safe, free WiFi, wheelchair access

Signature Room, Lake View

  • 374 sq ft
  • Lake view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Superior Triple Room, 1 Bedroom, Balcony, Lakeside

Minibar, in-room safe, free WiFi, wheelchair access

Superior Triple Room, 1 Bedroom, Balcony, Lakeside

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Accessible, Garden View

Family Room, Multiple Beds, Accessible, Garden View | Minibar, in-room safe, free WiFi, wheelchair access

Family Room, Multiple Beds, Accessible, Garden View

  • 194 sq ft
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Basic Room, 1 Bedroom, Private Bathroom

Basic Room, 1 Bedroom, Private Bathroom | Minibar, in-room safe, free WiFi, wheelchair access

Basic Room, 1 Bedroom, Private Bathroom

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Large Twin Futon

View all photos for Premium Suite, Jetted Tub, Lake View

Premium Suite, Jetted Tub, Lake View | Minibar, in-room safe, free WiFi, wheelchair access

Premium Suite, Jetted Tub, Lake View

  • 431 sq ft
  • Lake view
  • Sleeps 5
  • 1 Double Bed, 1 Twin Trundle Bed and 1 King Bed

View all photos for Basic Double Room, 1 Double Bed, Accessible, Private Bathroom

Basic Double Room, 1 Double Bed, Accessible, Private Bathroom | Minibar, in-room safe, free WiFi, wheelchair access

Basic Double Room, 1 Double Bed, Accessible, Private Bathroom

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Santa Maria de las Aguas Peñol

4-star El Peñol hotel with private beach
At Hotel Santa Maria de las Aguas Peñol, relax by an outdoor pool or hit the private sand beach where you can enjoy water skiing.
Hotel Santa Maria de las Aguas Peñol offers 17 accommodations with minibars and safes. 32-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach, ski-in/ski-out access, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Simply walk outside to feel the sun on your face at the sand beach. After a day at the beach, enjoy amenities at Hotel Santa Maria de las Aguas Peñol like an outdoor pool, a 24-hour fitness center, and a hot tub.

Guests can enjoy a complimentary breakfast each morning. The hotel offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary.

A complimentary full breakfast is served each morning between 8 AM and 10 AM.
Hotel Santa Maria de las Aguas Peñol has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Helicopter/airplane tours
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Rowing/canoeing
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Water skiing

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Built in 2015

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Ceiling fan
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Santa Maria las Aguas Peñol El Penol
Hotel Santa Maria las Aguas Peñol
Santa Maria las Aguas Peñol El Penol
Santa Maria las Aguas Peñol
Hotel ta ia las Aguas Peñol
Santa Maria De Las Aguas Penol
Hotel Santa Maria de las Aguas Peñol Hotel
Hotel Santa Maria de las Aguas Peñol El Peñol
Hotel Santa Maria de las Aguas Peñol Hotel El Peñol

Hotel Santa Maria de las Aguas Peñol Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 7 out of 38 reviews
Rating 4 - Poor. 3 out of 38 reviews
Rating 2 - Terrible. 8 out of 38 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, room comfort
Terrible experience...
The hotel was disappointing and the staff was a nightmare to deal with. Totally unhelpful, and to anyone planning on booking and paying through Hotels.com or an Expedia partner -- or probably any other website -- be prepared to pay a huge additional cost at the property when you check-in. You will pay here on the website when you book the reservation, and then the hotel will charge you separately for your room, on the basis that Expedia only charged you to make the reservation. They will also do everything in their power to make you pay the 19% tax that is only supposed to be charged to Colombian residents. Oh, and Hotels.com/Expedia won't help. The rooms themselves resemble those in hostels. This is not a special occasion hotel, this is an everywhere-else-is-booked hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Marvin, Jamaica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter

2/10 Terrible

Andrew A

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.
Stayed 1 night in Sep 2023

8/10 Good

Camilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property.
Stayed 1 night in Sep 2023

10/10 Excellent

Tashika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras
Stayed 4 nights in Jul 2023

6/10 Okay

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing but did not get the room that we saw and booked gave us a different room and wanted to change us more money
Stayed 1 night in Jan 2023

2/10 Terrible

Eskarlet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive and poor attention
Horrible experience, extra charges, the Hotel was shut off water, room wasn’t same as pictures out of Penol view and uncomfortable, check in team was very slow more than 45 minutes check in, they charge for kids event room hace capacity but do not bring extra blankets and towels
Stayed 2 nights in Jan 2023

4/10 Poor

Mauricio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and location were awesome really enjoyed every moment
Stayed 2 nights in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent views!
The hotel and location is exceptional. It is a little bit difficult to reach but it is worth it. The surrounding area is beautiful and it is very close to one of the main tourist spots in the area the Piedra del Guadatape. One of the managers was great but the male manager was sort of unpleasent. Our room was not in range for wifi and that was kind of disappointing. Only certain areas of the hotel had wifi.
Stayed 3 nights in Jan 2018

8/10 Good

Monica Natalia

Stayed 1 night in May 2024

6/10 Okay

Damian

Disliked: Property conditions & facilities
Falta de mantenimiento la habitacion
Stayed 1 night in Jan 2024

2/10 Terrible

Maissie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Yuliana a

Traveled with family
Disliked: Room comfort
En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia
Stayed 1 night in Aug 2023

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities, room comfort
Muy bueno
El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema.
Stayed 1 night in Jul 2023

10/10 Excellent

norby

Liked: Cleanliness, staff & service
Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺
Stayed 3 nights in Jul 2023

10/10 Excellent

Natacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

JULIETH

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Mucho por mejorar en lo administrativo.
El check in terrible, es un problema el pago si no realizas el pago con tarjeta propia, ojo con reservar por la página, cuando llegas te hacen otros cobros adicionales además, la habitación que reservas no es la misma que te dan, el check out a las 12 muy temprano, el hotel hermoso, la comida deliciosa, la vista demasiado linda, el personal que atiende amable y educado, muy buena atencion la piscina muy sucia.
Stayed 2 nights in Jun 2023

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para desconectarse y descansar, maravillosa visita, para pasar unos días muy agradables.
Stayed 1 night in Jun 2023

2/10 Terrible

Linda

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Lastimosamente son muy abusivos con los turistas y simpre quieren robar del resto súper tranquilo
Stayed 2 nights in Apr 2023

4/10 Poor

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nl hay derecho
A pesar que nos comunicamos que no podriamos llegar por la via de Bogota a Guatape cerrada por grave accidente, y que dependia de la hora en que retiraran la tractomula volteada. Sien la reserva del 24 a el 25 hasta medio dia, al llegar sabado 25 en la mañana no habia habitacion todo full, pero si realizaron el cargo a mi tarjeta. Solicito el reintegro de dicho pago
Stayed 1 night in Feb 2023

6/10 Okay

Nubia

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
El lugar es hermoso, no ceden asi llegues cansado y pidas que te cobren por hora adelnatada la habitacion el desyauno lo misko todos los dias y racionado si llegas tarde tienes que esperar hasta que el encargado se le ocurra abrir y si se va el agua en el poblado el hotel no cuenta con cisterna y te dicen jay que esperar y solucionan el problema con dos jotellas de agua el acesso al hotel es demasiado oscuro de noche y de dificil acesso, no hicieron la limpieza de mi habitacion y no se termino el jugo del buffet y ya no habia mas el cafe lo mismo tenias que pedir a la carta y pagarlo el lugar en si es hermoso se metio una araña gigante ami habitacion no habia quien de mantenimiento la sacara a como pudimos la sacamos el lugar es hermoso pero la atencion no.
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima atención al cliente, no recomendado
Pesima experiencia. El hotel realizó un cargo indebido a la tarjeta, a lo que me comuniqué con el administrador y prometió arreglar lo sucedido y nunca mas volvio a contestar mis llamadas, todos los dias envío un correo y nunca me responden. Haré la denuncia ante la SIC, pero recomiendo no tomar este hotel. Hay muy buenas opciones cerca.
Stayed 3 nights in Jul 2021

4/10 Poor

Eduardo

Liked: Cleanliness
Disliked: Room comfort
Parquedero incomodo. Habitación pequeña y poco confortable. Nevera ruidosa. Habitación sin vista agradable. Personal atento. Nada memorable.
Stayed 1 night in Dec 2020