4/10 Poor
Sarah
Traveled with partner
Sep 14, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Be aware!! We had $400usd stollen from our bag in the hotel room! We counted the cash we had the morning after we checked in, we exchanged $100 and put the rest back into a secure pocket in my backpack, then stored it in the closet during our stay.
2 days after we checked out, we realised money was take at Wellcomm - from the time we checked out until when we went to pay for a tour, my bag didn’t leave my sight.
We reported it to the hotel immediately.
What’s worse than the outcome - the hotel taking zero responsibility and showing no sympathy, was the poor communication from the hotel manager. I was constantly following up with the reception staff, however, the manager didn’t bother to reach out in this stressful time. They knew we wanted to report to the police, but still took from Wednesday - Monday to respond..at this point they asked if we were sure it was taken, to which I responded again, yes. They then responded with ‘the outcome is negative’ .. the reasons given was because in the 20months open, it hadn’t happened before (this is ridiculous as there’s always a first), as well as us reporting it after we left (we hadn’t realized but reported it immediately) and because there are safes (our belongings should be safe in the room, regardless)
Very disappointing. I always thought those who say they had money stollen out of their hotel room must have spent it, lost it or misplaced it, but it happened to us.
Nice hotel, but if anything goes wrong, they wont help.
Sarah
Stayed 5 nights in Aug 2025
