Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

3.5 star property

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Photo gallery for Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

Dinner and brunch served
Jetted tub
Interior
View from room
Premium bedding, pillowtop beds, in-room safe, individually decorated

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool

Explore the area

Map
1051 Ross Glen Drive SE, Medicine Hat, AB, T1B 3T8
  • Medicine Hat Mall
    ‪3 min walk‬
  • Medicine Hat Exhibition & Stampede
    ‪4 min drive‬
  • Medicine Hat College
    ‪5 min drive‬
  • Medicine Hat, AB (YXH)
    ‪8 min drive‬

Room options

Room, 2 Queen Beds, Non Smoking (Efficiency)

7.6 out of 10
Good
(4 reviews)
  • 322 sq ft
  • City view
  • Sleeps 5
  • 2 Queen Beds

Room, Pool View, Balcony, 2 Queen Beds

7.4 out of 10
Good
(48 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Queen Beds

Deluxe Direct Pool Access Room, 1 King Bed

  • 322 sq ft
  • Sleeps 5
  • 1 King Bed

Deluxe Direct Pool Access Room, 2 Queen Beds

7.4 out of 10
Good
(15 reviews)
  • 323 sq ft
  • Sleeps 5
  • 2 Queen Beds

Suite, Accessible, 1 King

  • 480 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(45 reviews)
  • 327 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

Room, 2 Queen Beds

7.8 out of 10
Good
(30 reviews)
  • 322 sq ft
  • City view
  • Sleeps 5
  • 2 Queen Beds

Suite, Steam Sauna, 1 King Bedroom

  • 480 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

Room, Kitchenette, 1 King Bed

  • 323 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

Deluxe Kitchenette, 1 King Bedroom

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(18 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, 1 King Bed

7.6 out of 10
Good
(10 reviews)
  • 478 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Direct Pool Access Room, Accessible, 2 Queen Beds

  • 322 sq ft
  • Sleeps 5
  • 2 Queen Beds

Suite, 1 King Bedroom

7.8 out of 10
Good
(9 reviews)
  • 480 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

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About this property

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

Medicine Hat hotel with casino, connected to the convention center
Along with a full-service spa, this smoke-free hotel has a casino and free water park access. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, an indoor pool, a restaurant, and 2 bars/lounges are onsite.
Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. offers 221 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Medicine Hat hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a complimentary water park, an indoor pool, and a 24-hour fitness center.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Alberta Massage and Spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. features a complimentary water park and a waterslide. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Event facilities measuring 8000 square feet (743 square meters) include a conference center. This family-friendly hotel also offers a casino, an indoor pool, and a 24-hour fitness center. Complimentary self parking is available on site, along with a car charging station.

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
R Kitchen - This restaurant serves brunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Teakwood FamilyRestaurant - Onsite restaurant. Open select days.
Elements Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements Lounge
  • R Kitchen
  • Teakwood FamilyRestaurant

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 337 slot machines
  • Arcade/game room
  • Billiards/pool table
  • Casino (30,000 square feet of space)
  • Free water park
  • Full-service spa
  • Indoor pool
  • Piano
  • Shopping
  • Ski passes
  • Waterslide

Family friendly

  • Arcade/game room
  • Free water park access
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center (8,000 square feet of space)

Outdoors

  • Barbecue grill

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1986
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Thursday, Friday, and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 10 per pet, per night, plus a deposit of CAD 10.00 per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: CAD 10.00 per night
  • Pet fee: CAD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 10 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Lodge Medicine Hat
Medicine Hat Lodge
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Lodge Resort, Casino & Spa Alberta
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Resort
Medicine Hat Lodge
Medicine Hat Lodge Trademark Collection by Wyndham

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 354 out of 1215 reviews
Rating 8 - Good. 321 out of 1215 reviews
Rating 6 - Okay. 280 out of 1215 reviews
Rating 4 - Poor. 167 out of 1215 reviews
Rating 2 - Terrible. 93 out of 1215 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Cory

Stayed 1 night in Apr 2025

10/10 Excellent

Loni

Liked: Cleanliness
Friendly staff, very clean!!
Stayed 1 night in Apr 2025

6/10 Okay

Norma

Traveled with partner
This hotel is in need of some major updating, especially in the bathrooms. It has nice waterslides that attract a lot of families but if you are not into waterslides or casinos, I would recommend that you stay elsewhere. The restaurant is just ok - the room service menu is more appealing.
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Stayed 2 nights in Apr 2025

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Randy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The people cleaning the room does a very poor job. Bed was left unmade,was towels left laying on floor in bathroom. No coffee cups left or drinking cups. Lots of dust in room. Needs alot of paint
Stayed 2 nights in Apr 2025

4/10 Poor

Denis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance very appealing,once you get to the rooms down hill. Both of our sinks were plugged. Two attempts to fix the problem then one guy ended up taking the plug out completely and throwing up behind the taps. Never did get room cleaning or supplies restocked. Very poor service. The big chair in the corner was filthy with stains. Could not use it for that reason. Curtains were hanging off the hooks and could not open them. We rehooked them and finally got them working. Will definitely not return and will discourage people from staying at the lodge.
Stayed 3 nights in Apr 2025

2/10 Terrible

Cheryl

Stayed 1 night in Apr 2025

4/10 Poor

TAMARA, Smiley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our bed had a huge clump of hair in it. Changed rooms. Tv didn’t work in the 2nd room. Pool is old and falling apart. Hot tub permanently closed.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Well managed accommodation. We will be back.
Stayed 1 night in Apr 2025

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is getting morw and more run down. The only reason why we stay there is the Casino.
Stayed 1 night in Apr 2025

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Dane

Disliked: Cleanliness
Stayed 1 night in Apr 2025

2/10 Terrible

allan

Disliked: Cleanliness
Breakfast was terrible the sausages where sour pancakes where hard and basically everything was cold not even hot . Had to change rooms 3 times in the first night because of the issues. The hallways had bad smells not to mention the cleanliness wasn't the best. Probably won't be going back anytime soon. Will go elsewhere.
Stayed 3 nights in Apr 2025

6/10 Okay

Jeff

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Facility is very dated and access to rooms limited. Anyone with limited mobilty would be unable to stay here. Rooms are very small, and descriptions do not match what actually is there. We booked a king with kitchenette that they claim could sleep 5. 4 people couldnt even fit in the room nevermind stay there. Upgraded to a suite, lost the "kitchenette" but at least could get into the room. Not comfortable or enjoyable. Staff at check in were great, everyone else needs to take some lessons. With the exception of checkin crew had to wait 15 minutes to even be acknowledged by front desk staff at 2pm with 4 people standing there chatting about personal topics. Called for 2 extra piĺows first night, took 15 minutes to get an answer and then waited 45 minutes for the pillows. We had a cot so they should have known we would need them to start with. Breakfast and restaurant staff were hard to find, didnt understand basic questions like "can i have a glass of water" or "the crab cake is ice cold, please have it warmed up". The restaurant Redwoods just as bad as the rooms, dated, not good and not as described. Of the multiple items ordered only 2 were good. In a pinch it would work, but my advice stay somewhere newer. The one good crew at front desk for check in unfortunately doesnt make up for everything else.
Stayed 2 nights in Apr 2025

4/10 Poor

Leanne

Traveled with family
Overall the pictures look better than reality. We booked a suite and the pictures showed a king and two queens, the room ended up with a king and a pull out. The hotel brought us a cot so it worked out. Pictures also showed a hot tub which ended up being permanently closed. The water slide was fantastic though. The breakfast was good but the coffee was so weak it tasted like hot water.
Stayed 1 night in Mar 2025

6/10 Okay

robert

Liked: Staff & service
Disliked: Property conditions & facilities
Hot tub not in service and rooms need renovation
Stayed 1 night in Apr 2025

10/10 Excellent

Giuseppina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the mall
Stayed 1 night in Mar 2025

4/10 Poor

NORMAN

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff did not enforoe the quiet policy after 10pm and there were children and youth playing in the hallways keeping people awake. I called 2x to the front desk for them to send someone and they didnt. Finally at 1040PM i went down to the front desk upset and told them they needed to do something as kids were now pushing each other around on a baggage cart in the hall and then later in the lobby area making noise. Only then did someone finally take action but by then the damage had been done. If you have a quiet policy then enforce it. Guests who are checking in children to their rooms or in additional rooms should be told that the kids are not to be roaming the halls after 10PM. Also the tv was Rogers Business which had no movies and mainly news and regualr programing. Ive come to this hotel for 8 years to go on the water slides with my family while visiting and never had a problem prior. However, this time this was not acceptable and the staff should have done something immediately as requested rather then at my 3rd complaint.
Stayed 3 nights in Mar 2025

8/10 Good

John

Business traveler
Liked: Amenities
Good check-in
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An impressive lobby; but the room we had was very outdated. Any minor repairs made(i.e.-caulking), was done sloppy. The curtains are very very old, and struggled both to open and close them. Rippled rug in the entrance, with several stains noticeable. If there is such a thing as 1/2 ply toilet paper, they have it.
Stayed 1 night in Mar 2025

10/10 Excellent

Joshua

Stayed 1 night in Dec 2024

8/10 Good

Jinny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful and friendly, they did their best to enforce safety at the water park. Unfortunately a large group from a sports team, were rowdy and unsupervised by parents kept stopping on the slides and blocking the slides. The staff had to shut down the slides due to this for approx an hour. So the kids who did not break the rules could only enjoy the slides for a short time before check out. I understand this is not the facilities fault but you may want to consider if there are events in town to cause large group bookings. I wasn’t aware there was no hot tub in the waterpark which is a bonus as a parent. Not other thing I noticed there is no provided charging ports in the rooms like other hotels. Might want to consider an upgrade. Breakfast was good. Huge kids chicken fingers portions at supper. The pullout bed needs to be upgraded but worked for a child thankfully
Stayed 1 night in Mar 2025

8/10 Good

Tammy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025