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Pullman Zamzam Madina

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Deluxe Room, 2 Twin Beds (Panoramic Haram View) | Premium bedding, in-room safe, desk, laptop workspace
4 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, in-room safe, desk, laptop workspace
View from property
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
Amr Bin Al Gmoh Street, Madinah, 41499
  • Prophet's Mosque
    ‪6 min walk‬
  • Baqi Cemetery
    ‪7 min walk‬
  • Quba Mosque
    ‪4 min drive‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪20 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, City View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Without view)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 3 Twin Beds (Without view)

  • 377 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Executive Suite, 1 King Bed (Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed (Haram View)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Panoramic Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom (Panoramic Haram View)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, City View (4 Twin Beds)

Superior Room, City View (4 Twin Beds) | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, City View (4 Twin Beds)

  • 377 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Room, 1 King Bed (No View)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed (No View)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Haram View)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, City View

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (No View)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom (No View)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Panoramic Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Panoramic Haram View)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Accessible, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Accessible, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Double Bed, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds (Panoramic Haram View)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds (Panoramic Haram View)

  • Sleeps 3
  • 2 Twin Beds

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About this property

Pullman Zamzam Madina

Hotel in Madinah City Center
4 restaurants, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Pullman Zamzam Madina offers 835 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This eco-certified hotel also offers multilingual staff, coffee/tea in a common area, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Pullman Zamzam Madina is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Horizon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Reservations are required.
Al Mandara - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Reservations are required. Open daily.
Acacia - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Al-Sukkaria - This café specializes in international cuisine.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, German, Hindi, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking available only on request
  • Self parking on site (SAR 70 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86 for adults and SAR 43 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Acacia
  • Al Mandara
  • Al-Sukkaria
  • The Horizon

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 86 for adults and SAR 43 for children
  • Self parking fee: SAR 70 per day (in/out privileges)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001808

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pullman Zamzam Madina opening December 2015 Hotel Medina
Pullman Zamzam Madina opening December 2015 Hotel
Pullman Zamzam Madina opening December 2015 Medina
Pullman Zamzam Madina opening December 2015
Pullman Zamzam Madina Hotel Medina
Pullman Zamzam Madina Medina
Pullman Zamzam Madina
Pullman Zamzam Madina Al Madinah/Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Madinah
Pullman Zamzam Madina Hotel Madinah

Pullman Zamzam Madina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 732 out of 1185 reviews
Rating 8 - Good. 212 out of 1185 reviews
Rating 6 - Okay. 111 out of 1185 reviews
Rating 4 - Poor. 49 out of 1185 reviews
Rating 2 - Terrible. 81 out of 1185 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

dzemal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They have no heat so the room was freezing at night
Stayed 4 nights in Nov 2024

10/10 Excellent

Ummar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great trip at pullman zamzam
Stayed 5 nights in Nov 2024

10/10 Excellent

Syed

Stayed 4 nights in Nov 2024

10/10 Excellent

Abdul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

S

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old property, not clean bathroom with mold in bathroom.
Stayed 2 nights in Dec 2024

8/10 Good

Ismail

Stayed 4 nights in Nov 2024

10/10 Excellent

Rifath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their stuff and service was so excellent! Best hotel ever. This is my 2nd time staying, definitely will use them again!!! Keep up the good work Pullman Zamzam Madina hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

Yousef

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Great price, clean, perfect location.
Stayed 2 nights in Nov 2024

8/10 Good

Tazeen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the Haram. However, its a bit of a walk from the women's gate. They should really work on their breakfast buffet, though. For a five star hotel the Breakfast buffet was a let down.
Stayed 5 nights in Nov 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Imrul, Stephenson V

Stayed 1 night in Nov 2024

10/10 Excellent

Tehmina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I have problem with that they don’t have door to close when you take shower , they should have curtain or fully slide Glassdoor so the water won’t come out of the shower place. Other than that, the staff were very friendly and hospitable. Breakfast was good and have variety of options of chose from. Would recommend it to my family and friends.!
Stayed 5 nights in Nov 2024

10/10 Excellent

Carleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing city, wonderful service
Stayed 2 nights in Nov 2024

10/10 Excellent

Asmaa

Traveled with family
Liked: Cleanliness, amenities
Very close to the masjid. One thing you should know is that the women prayer doors/entrances are far from this hotel. Usually women prayer doors are starting from door 12, 13, 14, 15 and the door close to this hotel is # 5 and all these doors are for men. It is close to the Rawda and Ziara of the grave though!
Stayed 3 nights in Nov 2024

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Talat

Close to Haram and all shopping facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sameer

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed and excellent customer service!
Stayed 3 nights in Nov 2024

10/10 Excellent

Faisal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 3 nights in Nov 2024

10/10 Excellent

Shamima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at excellent hotel!
Hotel was great, right next to Prophets mosque, very clean and staff all very very friendly. We would recommend staying here and would love to stay here again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

4/10 Poor

May

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Every time I asked for any information about hotel services or the town, I got either no answer or the wrong information. The promised shuttle service is not running regularly and you’re sent to a basement garage with no specific location to find said shuttle. You can not make neither local nor international calls from your room. There is ONE phone at the reception that you have to use. Dinning is either one open buffet restaurant ( 1200 Saudi riyals or $400 per meal) or room service. I can not believe that this is an Accor hotel. Never in my life had I such terrible experience with information and service. To be fair, the quality of the room and cleanliness was excellent. So was the housekeeping staff. I would never go back.
Stayed 2 nights in Nov 2024

6/10 Okay

Irfan

Traveled with family
Disliked: Amenities
ever, if you have women with you it's useless since they have to walk a lot to the women gate.
Stayed 3 nights in Nov 2024

6/10 Okay

Abdirahim

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Haroon

Stayed 3 nights in Oct 2024