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Pullman Zamzam Madina

5.0 star property

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Deluxe Room, 2 Twin Beds (Panoramic Haram View) | 1 bedroom, premium bedding, in-room safe, desk
4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Interior detail
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Room service
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
Amr Bin Al Gmoh Street, Madinah, 41499
  • Al-Baqi Cemetery
    ‪5 min walk‬
  • Prophet's Mosque
    ‪7 min walk‬
  • The Green Dome
    ‪7 min walk‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, City View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Without view)

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 3 Twin Beds (Without view)

8.2 out of 10
Very good
(31 reviews)
  • 377 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Royal Suite, 1 Double Bed (Haram View)

1 bedroom, premium bedding, in-room safe, desk

Royal Suite, 1 Double Bed (Haram View)

  • Sleeps 7
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed (Haram View)

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed (Haram View)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Panoramic Haram View)

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom (Panoramic Haram View)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, City View (4 Twin Beds)

1 bedroom, premium bedding, in-room safe, desk

Superior Room, City View (4 Twin Beds)

9.0 out of 10
Wonderful
(38 reviews)
  • 377 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Room, 1 King Bed (No View)

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 King Bed (No View)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Haram View)

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Haram View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 King Bed, City View

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (No View)

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 Bedroom (No View)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Panoramic Haram View)

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (Panoramic Haram View)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Accessible, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Twin Beds, Accessible, City View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 Double Bed, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds (Panoramic Haram View)

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Twin Beds (Panoramic Haram View)

  • Sleeps 3
  • 2 Twin Beds

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Front of property

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (171)
$156 nightly
The price is $156 total
includes taxes & fees
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About this property

Pullman Zamzam Madina

5-star hotel in Madinah City Center
4 restaurants, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Pullman Zamzam Madina offers 835 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers multilingual staff, coffee/tea in a common area, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Pullman Zamzam Madina is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Horizon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Reservations are required.
Al Mandara - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Reservations are required. Open daily.
Acacia - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Al-Sukkaria - This café specializes in international cuisine.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, German, Hindi, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking available only on request
  • Self parking on site (SAR 70 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86 for adults and SAR 43 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Acacia
  • Al Mandara
  • Al-Sukkaria
  • The Horizon

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 86 for adults and SAR 43 for children
  • Self parking fee: SAR 70 per day (in/out privileges)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001808

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Pullman Zamzam Madina opening December 2015 Hotel Medina
Pullman Zamzam Madina opening December 2015 Hotel
Pullman Zamzam Madina opening December 2015 Medina
Pullman Zamzam Madina opening December 2015
Pullman Zamzam Madina Hotel Medina
Pullman Zamzam Madina Medina
Pullman Zamzam Madina
Pullman Zamzam Madina Al Madinah/Medina
Pullman Zamzam Madina Hotel
Pullman Zamzam Madina Madinah
Pullman Zamzam Madina Hotel Madinah

Pullman Zamzam Madina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 785 out of 1251 reviews
Rating 8 - Good. 228 out of 1251 reviews
Rating 6 - Okay. 116 out of 1251 reviews
Rating 4 - Poor. 47 out of 1251 reviews
Rating 2 - Terrible. 75 out of 1251 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Basil A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ayan

Stayed 1 night in Apr 2025

10/10 Excellent

marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in the Area

Nice staff and friendly reception
Stayed 4 nights in Mar 2025

8/10 Good

jessica

Stayed 2 nights in Mar 2025

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel to stay in.
Stayed 1 night in Mar 2025

10/10 Excellent

Yakubu

Liked: Cleanliness, amenities
Good treatment
Stayed 1 night in Mar 2025

8/10 Good

Usman

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient
Stayed 3 nights in Mar 2025

6/10 Okay

irfan

Slightly dated , customer service not the best
Stayed 2 nights in Mar 2025

8/10 Good

Sadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of the outlets were not working- the tea pot wasn’t working- but it was close to the rawdah so loved the location.
Stayed 2 nights in Mar 2025

10/10 Excellent

MAXAMED MAHDI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the masjid nabawi
Stayed 2 nights in Mar 2025

10/10 Excellent

Yime

The food was wonderful
Stayed 1 night in Mar 2025

10/10 Excellent

Fahmid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2025

10/10 Excellent

Hassan, Romulus

Liked: Amenities
I had an exceptional experience at Pullman Zamzam Madina. From the moment I arrived, the service was top-notch. The staff were warm, welcoming, and highly professional — always ready to assist with a smile. The location is unbeatable, just a short walking distance to the Prophet’s Mosque, which made it extremely convenient, especially during prayer times. The rooms were spotless, spacious, and elegantly furnished, offering a peaceful and comfortable atmosphere after a long day. Breakfast was another highlight — an impressive variety with fresh and delicious options that cater to all tastes. The hotel lobby and common areas were equally well-maintained, creating a luxurious feel throughout. What really stood out was the attention to detail and hospitality. Whether you’re visiting for Umrah or on a family trip, Pullman Zamzam Medina provides the perfect mix of comfort, proximity, and high-end service. Highly recommended — I’d definitely stay here again.
Stayed 5 nights in Mar 2025

2/10 Terrible

Aboubakre

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from both the staff and front desk was extremely disappointing. The food options were very limited, and the kitchen staff were noticeably rude. I was initially given a room where a strong smell of smoke continuously came in from neighboring rooms. I reported this issue multiple times over the course of three days before any action was taken. When they finally offered to move us, they gave us a room that did not have the city view I had specifically reserved and paid for. It was only after I informed them that I would be contacting the local authorities to report these ongoing issues that they made any attempt to address the situation—yet even then, they were far from accommodating. As a result of the prolonged exposure to smoke, my wife developed coughing and respiratory issues, which we had to endure for four days. To make matters worse, the neighboring guests were constantly loud and disruptive, adding to an already terrible experience.
Stayed 6 nights in Mar 2025

10/10 Excellent

SHIR ATTIQ

Stayed 2 nights in Mar 2025

4/10 Poor

khlood

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Close to men haram gate but far from women gates. Old property,very busy Open buffet in Ramadan was very exotic but quality was low , food not tasty.
Stayed 6 nights in Mar 2025

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying north of the mosque and the hotel really impressed me. Hotel staff really impressed me: from extending the booking to taking me outside the traffic barricade to catch a taxi (special thanks to khurshid abu said), the staff was really nice... the food could be better though but it is a minor wrinkle compared to rest of the stuff
Stayed 1 night in Mar 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

Everything was good including the staff who where very polite and helpful..the best feature I loved about our room was the view of the roza of prophet saw
Stayed 9 nights in Mar 2025

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virtually at the doorstep of The Haram

Proximity to The Haram is within 100m. Excelent
Stayed 8 nights in Mar 2025

10/10 Excellent

Yakubu

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Boubacar

Stayed 5 nights in Mar 2025

8/10 Good

Azad Tanya

Stayed 1 night in Mar 2025

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Mar 2025

10/10 Excellent

LIBRAGOLD

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2025