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Sofitel Shahd Al Madinah

5.0 star property

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Photo gallery for Sofitel Shahd Al Madinah

Presidential Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk
Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view) | Premium bedding, free minibar, in-room safe, desk
Bar (on property)
Premium bedding, free minibar, in-room safe, desk
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Room service
  • Air conditioning

Explore the area

Map
King Fahad Road, Building 2943, Madinah, 42311
  • The Green Dome
    ‪7 min walk‬
  • Prophet's Mosque
    ‪8 min walk‬
  • Baqi Cemetery
    ‪10 min walk‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

  • 334 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 1 King Bed

  • 1292 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View) | Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • 1292 sq ft
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 Twin Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

  • 334 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, free minibar, in-room safe, desk

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, free minibar, in-room safe, desk

Junior Suite

  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds

  • 355 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | Premium bedding, free minibar, in-room safe, desk

Classic Triple Room, 3 Twin Beds

  • 355 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel Shahd Al Madinah

5-star hotel in Madinah City Center
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Onsite parking is available (surcharge).

Sofitel Shahd Al Madinah is a smoke-free property.

Arabesque - This restaurant serves breakfast, lunch, and dinner.
Shalimar - Onsite coffee shop. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (SAR 100 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Arabesque
  • Shalimar

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: SAR 100 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007643

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
No pets and no service animals are allowed at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Sofitel Shahd Al Madinah Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 237 out of 399 reviews
Rating 8 - Good. 69 out of 399 reviews
Rating 6 - Okay. 36 out of 399 reviews
Rating 4 - Poor. 24 out of 399 reviews
Rating 2 - Terrible. 33 out of 399 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

AMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdullah at front desk was very helpful
Stayed 1 night in Nov 2024

2/10 Terrible

Omran

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Phone doesn’t work No hot water for shower Bathroom was dirty Not 5 stars but 3 stars definitely.
Stayed 3 nights in Nov 2024

10/10 Excellent

Muhammad

Stayed 3 nights in Nov 2024

2/10 Terrible

Taslima Gulam

Stayed 2 nights in Oct 2024

10/10 Excellent

Ammar

Everything was great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ishrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Hakeem

Stayed 3 nights in Nov 2024

10/10 Excellent

Sayed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful and friendly staff
Stayed 6 nights in Oct 2024

4/10 Poor

ARSALAN

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old dated hotel. Broken old furniture, super tight rooms. Small windows. Shower didnt have curtain or door making bathroom wet every shower. It feels like a 1 star hotel. Only good thing was the location and distance to Rawda
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
We arrived 4 hours before check in and we were given a room within a few mins with no fuss. Room was a suite - perfect for our family of 4. Room had everything we needed, free complimentary minibar which was refuelled daily. Room service and cleaning was on point and the reception staff whenever required fulfilled all requests. Breakfast was brilliant with plenty of selection and amazing views of the mosque of the prophet from one side. Location is the best thing - literally on the courtyard of the mosque with amenities and shops available in all directions. Would I reccomend? 1000% would i stay again? 1000000% !!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Zeeshan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. A special thank you to the following members. Ahmed at reception, Aladin at the restaurant for Breakfast & Dinner were exceptional. Their service was extra ordinary.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maliha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our suitcase breaking down. The staff was very helpful and very prompt. They sorted it out within minutes. Great service
Stayed 2 nights in Nov 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , great food
Stayed 3 nights in Nov 2024

10/10 Excellent

Muhammad Awais

Stayed 2 nights in Nov 2024

6/10 Okay

Abdulsalam

Traveled with group
Liked: Amenities
The staff are not professional and friendly
Stayed 2 nights in Nov 2024

10/10 Excellent

AMAR

Stayed 3 nights in Oct 2024

10/10 Excellent

Mubarak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Sofitel Shahd Al Madinah offers a fantastic stay in the heart of Madinah. Its location is ideal—just steps from the Prophet's Mosque and close to Taiba Shopping Centre. The hotel has spacious, comfortable rooms, perfect for unwinding after a busy day. The international breakfast buffet is excellent, with a wide selection that caters to all tastes. For added convenience, there are several food outlets nearby, including Hardee’s, McDonald’s, KFC, Karak Express, and Zaitoon, making it easy to find a meal anytime. Highly recommended for anyone seeking comfort, convenience, and quality service in Madinah.
Stayed 5 nights in Oct 2024

10/10 Excellent

Abdur, Isleworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Ahmed

Stayed 9 nights in Sep 2024

10/10 Excellent

Fatima

Stayed 1 night in Oct 2024

10/10 Excellent

Abdur, Isleworth

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to masjid nabawi and convenient location for all. Breakfast was exceptional
Stayed 4 nights in Oct 2024

2/10 Terrible

Aysha

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Ali

Stayed 1 night in Sep 2024

10/10 Excellent

Danish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and great hotel
Good hotel big rooms and very close to haram. Just behind Dar al Taqwa. Renovation going on at the moment but still one of the best hotels I've stayed in medina.
Stayed 4 nights in Oct 2024

10/10 Excellent

Bas

Stayed 4 nights in Oct 2024