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Medina of Tetouan Vacation Packages

We spent 6-nights here at this Riad which is higher up in the Médina: we were able to walk to the city centre. For our month long Moroccan holiday we decided to stay at quality Riads as they provide a reasonably authentic experience: our previous ones were great to terrific. This Riad is neither of those! We could go on for many lines in this review of the many frustrating times we endured here but we won’t because it might seem to many that such an establishment surely couldn’t be that useless: this one is. A couple of examples will suffice: we arrived & we taken to our room which didn’t look right as it didn’t match the description or reviews noted in Expedia. It took several ‘discussions’ to convince the operator that we would not tolerate a cold shower. The room was described as having ‘city views’: if you call 2 opening windows on our first floor facing out to a busy lane way with nonstop noise, facing solid walls as views then you have never travelled anywhere. The safe was useless & took multiple times to find a work around to get it operational. The breakfasts were far too sugary & commercial: no comparison to our past Riad experience. The bed was not ‘Queen size’ as advertised: probably a double at best; very uncomfortable. And another issue, without even thinking; the stupidly AC system had a light on it which illuminated the room, as though we had left the light on. Etc, etc, etc PS. No TV or kettle. In short: don’t stay here! Very poor Riad. GreyNomads

Clean room and helpful staff

An exceptional stay! The room was spotless and very clean, and the air conditioning worked perfectly, which made the stay extremely comfortable. The staff were friendly, helpful, and provided excellent service throughout my visit. Highly recommended!"

Très déçu par le service en chambre. Les anciennes serviettes ont été retirées sans être remplacées, le lit n’a pas été fait et la poubelle n’a pas été vidée. De plus, la porte du réfrigérateur se détache. J’ai signalé le problème à la réception, mais aucune intervention ni réponse n’a suivi. Un service qui manque clairement de suivi et d’attention aux clients. J’attendais beaucoup mieux pour le prix payé.

Very helpful staff: made up picnic breakfast for early departure.

This is an upscale hotel; located in a nice part of Tangier. There are plenty of nearby restaurants, the rooms are clean and well maintained. Breakfast was pretty good too. Only issue was that they seem to have hiccups with technology. The TV didn't allow me to connect to my laptop. That was a slight bummer. The main issue was around the room keys. I had to go down 4 times to get my key card reset. Each time the front desk person smiled and said "no problem". Well, one time in no problem, two times is annoying but ok... no problem. Four times, you have a problem and I'm annoyed. I suspect this is an ongoing issue for them. I'll still give them 5 stars but with an asterisk.