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Alto Hotel on Bourke

4.0 star property

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December 2024
January 2025

Photo gallery for Alto Hotel on Bourke

Front of property
King or Twin Studio | Pillowtop beds, in-room safe, desk, laptop workspace
Deluxe Two Bedroom Apartment | Balcony
Lobby
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Parking available
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
636 Bourke Street, Melbourne, VIC, 3000
  • Collins Street
    5 min walk
  • Flinders Lane
    6 min walk
  • SEA LIFE Melbourne
    8 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    24 min drive

Room options

View all photos for One Bedroom Apartment - Spa

One Bedroom Apartment - Spa | Living area | 40-inch LED TV with cable channels, TV, iPod dock

One Bedroom Apartment - Spa

  • 366 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Pillowtop beds, in-room safe, desk, laptop workspace

One Bedroom Apartment

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Living room | 40-inch LED TV with cable channels, TV, iPod dock

Standard Two Bedroom Apartment

  • 484 sq ft
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for King Studio Plus

King Studio Plus | Pillowtop beds, in-room safe, desk, laptop workspace

King Studio Plus

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Queen Studio

Queen Studio | Pillowtop beds, in-room safe, desk, laptop workspace

Queen Studio

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King or Twin Studio

King or Twin Studio | Pillowtop beds, in-room safe, desk, laptop workspace

King or Twin Studio

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Petite Queen Room

Petite Queen Room | Pillowtop beds, in-room safe, desk, laptop workspace

Petite Queen Room

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Two Bedroom Apartment

Deluxe Two Bedroom Apartment | Balcony

Deluxe Two Bedroom Apartment

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Two Bedroom Apartment

Superior Two Bedroom Apartment | Living area | 40-inch LED TV with cable channels, TV, iPod dock

Superior Two Bedroom Apartment

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

One Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom SPA Apartment

Living area | 40-inch LED TV with cable channels, TV, iPod dock

One Bedroom SPA Apartment

  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio King Plus Apartment

Pillowtop beds, in-room safe, desk, laptop workspace

Studio King Plus Apartment

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Sleepover-Shared Entry

Pillowtop beds, in-room safe, desk, laptop workspace

Two Bedroom Sleepover-Shared Entry

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Studio King or Twin Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Queen Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Two Bedroom Apartment

Pillowtop beds, in-room safe, desk, laptop workspace

Superior Two Bedroom Apartment

  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Two Bedroom Delux Apartment

  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Petite Queen Room

  • Sleeps 2
  • 1 Queen Bed

Standard Two-Bedroom Apartment

  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

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About this property

Alto Hotel on Bourke

4-star hotel in Melbourne Central Business District
This smoke-free hotel features self parking, coffee/tea in a common area, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a computer station are onsite. Housekeeping is available on request.
Alto Hotel on Bourke offers 50 accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Alto Hotel on Bourke features a library, multilingual staff, and tour/ticket assistance. A computer station is located on site and wireless Internet access is complimentary. This Beaux Arts hotel also offers coffee/tea in a common area, concierge services, and a fireplace in the lobby. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Alto Hotel on Bourke is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:30 AM and 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 35 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; AUD 20 to 20 for adults and AUD 20 to 20 for children
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Built in 2006
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities or services will be unavailable from September 6 2024 to November 17 2024 (dates subject to change):
  • Breakfast
  • Laundry facilities
The property will be renovating from September 6 2024 to November 25 2024 (completion date subject to change). The following areas are affected:
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 30.0 per day
Cribs (infant beds) are available for AUD 85.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 20 to 20 for adults, and AUD 20 to 20 for children
  • Self parking fee: AUD 35 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: AUD 50 per day
  • Crib (infant bed) fee: AUD 85.0 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Alto Bourke
Alto Bourke Melbourne
Alto Hotel
Alto Hotel Bourke
Alto Hotel Bourke Melbourne
Alto Hotel Melbourne
Alto Bourke
Alto Hotel on Bourke Hotel
Alto Hotel on Bourke Melbourne
Alto Hotel on Bourke Hotel Melbourne

Alto Hotel on Bourke Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1003 reviews" "
Rating 8 - Good. 319 out of 1003 reviews" "
Rating 6 - Okay. 56 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 1 night in Aug 2024

8/10 Good

Sheridan Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and comfortable, the building was beautiful. The breakfast was terrible, and there weren't enough staff to ensure everyone had cutlery etc. We had to open cupboards and search for salt and pepper and coffee cups, the coffee was bitter and there wasn't enough food.
Stayed 1 night in Aug 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Dated and musty rooms ok
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location and cuppa on arrival
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay after going to the footy at Marvel, very convenient.
Stayed 1 night in Aug 2024

10/10 Excellent

Penelope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management and team. I enjoyed my stay, the hospitality was kind and thoughtful. The room was comfortable and clean, bed very comfortable. Hotel room had a microwave and toaster. Windows were double glazed which made the room peaceful. On ground floor there was a cosy, warm lounge area with library of books plus coffee/tea/hot choc making facilities which were provided with compliments. One of the best hotels I have stayed at. I plan on staying again.
Stayed 2 nights in Jul 2024

6/10 Okay

Cate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Rosemary

Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness
A quiet hôtel close to the Southern Cross Station and the airport busses. Free tram to the city on front of hotel - approximately one kilometre to CBD. Breakfast option is pretty limited but not expensive. Quiet and convenient are the key words.
Stayed 3 nights in Jul 2024

2/10 Terrible

James

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed that staff didn’t tell us about he lifts where out off action, walking up and down stairs to the top level was hard with little kids
Stayed 1 night in Jul 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very short walk from Sthn Cross Station. Good value for money in Melbourne's cbd. We'll definitely stay again!
Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Deceiver
Beautiful exterior. Beautiful building. Was hard to understand the reception staff when we wanted anything. Language barriers. Disappointing breakfast. Paid for breakfast but a family before us ate everything (breakfast started at 7.30am and we arrived at 8am) and then basically nothing was left for the rest of the guests ! Only one person on. Don't waste your money. We used the sofa bed but the extra bedding was pitiful even though we paid for an extra person. We had to ask for extra towel. You have to be good at Tetras to fit in their tiny parking.
Stayed 1 night in Jul 2024

6/10 Okay

Adrian

Traveled with family
Liked: Staff & service, amenities
Good location for Melb CBD.
Stayed 1 night in Jul 2024

8/10 Good

Hwee Fang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location within the free tram zone. Complete kitchen facilities is very useful for families to prepare meals as food in Melbourne is costly. It would be good if room services can be more frequent. During our 9 days of stay there, there were only 2 occasions of room service and it was not very thorough. Tissue amd other stuff were not replenished even though they had run out.
Stayed 9 nights in Jun 2024

8/10 Good

Brad

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Location to station
Stayed 3 nights in Jun 2024

10/10 Excellent

Chun Yong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Robert

Stayed 1 night in Jun 2024

6/10 Okay

Mark

Traveled with partner
Room was okay but smelled heavily of bleach. Check in staff member was grumpy and rude. Great location but let down by the above.
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with my family. Central, clean and lovely staff.
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cosy bolt hole in great location
Great location for Bourke Street and an event at Marvel Stadium. Small rooms but all that is needed for a bolt hole. No views from the room (at all - just a v small window that looks at a brick wall), but if you’re just looking for a great location at a great price and a cosy feel it’s perfect. Kitchenette as well if you want a sink, microwave etc
Stayed 3 nights in May 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quirky decor and atmosphere
Stayed 1 night in Jun 2024

4/10 Poor

Simon

Traveled with family
Disliked: Staff & service
Stayed to attend the footy- great location within walking distance of Marvel stadium. Terrible customer service check in. Bathroom sink didn’t drain, shower screen was broken and didn’t close. Website link in email didn’t work. Room decor tired.
Stayed 1 night in May 2024

2/10 Terrible

Cameron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is has been 2 days since my stay at Alto and i am still unable to get in contact with the hotel. Im still waiting for my $100 security deposit to come back, could be bank being slow. The entrance had a discussing chemical smell that permeated the stairwell. There was mould on the carpet neer the bed. The spar bath pump did not work. The staff did not where not easy to understand mumbling and quiet. The service desk was not manned during usual business hours leaving me waiting for a door bell to be answered.
Stayed 2 nights in May 2024

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service
On-site car park was ridiculous. 6 car spaces so tight even in a small car. And we had to drive around the block in peak hr traffic to get into it. Stressed out before we even got into the room
Stayed 1 night in May 2024

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for using skybus from the airport & access to Marvel Stadium
Stayed 2 nights in May 2024