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Aparthotel

Arrow on Swanston

3.5 star property

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | 1 bedroom, desk, laptop workspace, blackout drapes
Two Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV
4 Bedrooms Apartment | View from room
Rooftop terrace
Premium Penthouse Apartment | City view

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪2 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Studio Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout drapes

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout drapes

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Four Bedroom Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Four Bedroom Penthouse Apartment

  • Sleeps 8

View all photos for Deluxe One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Spacious Family Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Spacious Family Apartment

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout drapes

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

1 bedroom, desk, laptop workspace, blackout drapes

Triple Single beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout drapes

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

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About this property

Arrow on Swanston

3.5-star aparthotel in Carlton
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Arrow on Swanston provides a sauna and a fitness center. The aparthotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Arrow on Swanston is a smoke-free property.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 733 out of 2607 reviews
Rating 8 - Good. 786 out of 2607 reviews
Rating 6 - Okay. 473 out of 2607 reviews
Rating 4 - Poor. 304 out of 2607 reviews
Rating 2 - Terrible. 311 out of 2607 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Carol

Traveled with group
Disliked: Cleanliness
Would have liked a room as per picture used, but ah not to be. Bed was comfy-one good thing. The property was in a convenient location, we were able to walk to Melbourne Flower Show, Baths, and shopping centre. Cafe on site was very good coffee excellent, staff kind and happy.
Stayed 3 nights in Mar 2025

2/10 Terrible

Risa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No house keeping for 5 days, just once for 8-night stay. Staff looked not welcoming, dark and polite and even were not helpful. They don’t know how to handle the issue. They never apologized us for not giving housekeeping services. Worst hotel experience ever! Would NOT recommend this hotel.
Stayed 8 nights in Mar 2025

4/10 Poor

Suzanne Terese

Disliked: Cleanliness, amenities, property conditions & facilities
We love to visit Melbourne. Whilst the location was convenient, we were led to believe this was a two bedroom apartment and would therefore accommodate four people - as booked and paid for. Due to illness, only three of us travelled and that was a squeeze.
Stayed 3 nights in Mar 2025

2/10 Terrible

Ken

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was looking old and dated , when we walked into the room the pictures i saw on wotif didn't reflect the room i booked i felt very mislead , I wasn’t told that the parking was only 2m height which was not able to fit my four wheel drive . The bathroom had mould in the grouting of the shower , the shower head was leaking badly and the floor was uneven near the bed. We had to walk out of the hotel and go in a separate entrance just to get to the pool area which wasn’t clean and the pool was cloudy so i turned my family around and said we are not swimming in that pool . I am glad we only stayed two nights , i wouldn’t recommend this hotel at all !
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with amazing views
Stayed 1 night in Mar 2025

10/10 Excellent

Huxley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything, it is impeccable and luxurious , food and facilities are amazing and staff helpful and considerate
Stayed 1 night in Mar 2025

10/10 Excellent

Hawthorn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The quality of service, the vibe, the staff, the cocktails, the bar
Stayed 1 night in Mar 2025

10/10 Excellent

Ellsworth

Liked: Cleanliness, amenities, property conditions & facilities
The room was fantastic and the staff was very helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Alston

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and staff is very helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Mellow

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival I was impressed with staff welcome. The room was clean and as per photo
Stayed 1 night in Mar 2025

10/10 Excellent

Atkinson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was lovely, there was a large selection to choose from
Stayed 1 night in Mar 2025

10/10 Excellent

Abernathy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location in the city. The staff was very helpful and friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Barlow

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room were nice, clean and had enough space.
Stayed 1 night in Mar 2025

8/10 Good

Richard

Liked: Cleanliness, room comfort

Happy with my experience

Was just an overnighter. Very convenient to the airport for an early morning flight
Stayed 2 nights in Mar 2025

6/10 Okay

John

Traveled with family
Disliked: Property conditions & facilities
Cheap and nasty
Stayed 2 nights in Mar 2025

2/10 Terrible

Martyn

Stayed 2 nights in Mar 2025

6/10 Okay

Regina

Liked: Cleanliness, room comfort

Location!

Great location, comfy beds. Our deposit is not released for 10 days now though.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with superb facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Sarah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room that was advertised online was nothing like the room we stayed in. The bed was on wheels and moved each time it was sat on, which made the head bored almost fall down. There was barely any view. The window is positioned way to high to see out of. The bathroom layout is ridiculous as the shower door is placed inconveniently.
Stayed 2 nights in Mar 2025

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Just disgusting! Dirty and very smelly! Pics on Expedia are nothing like what the hotel actually is. Genuinely one of the worst experiences I’ve had.
Stayed 2 nights in Mar 2025

6/10 Okay

nancy

Disliked: Amenities
Strange condition of posting a bond that i was unaware of before i checked in The property was central and quiet
Stayed 1 night in Mar 2025

10/10 Excellent

Vickers

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, spacious rooms and an amazing breakfast spread
Stayed 1 night in Mar 2025

2/10 Terrible

SARMAD SAMI

Disliked: Cleanliness, property conditions & facilities
The worst hotel you can go to
Stayed 1 night in Mar 2025

4/10 Poor

Sally

Traveled with family
Disliked: Cleanliness, room comfort

Worst place ever

Easily the worst place we have ever stayed. Would have left if we could but nothing else was available (F1 weekend). Will never go near it again. Unsafe building, dirty, smelly and resident cockroaches. Nothing like the photos on the website.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alistair

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very nice, with good location, comfortable, room are spacious, balkony too. The staff is very friendly, and always at your service
Stayed 1 night in Mar 2025