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Arrow on Swanston

3.5 star property

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Front of property - evening/night
Premium Penthouse Apartment | City view
Premium Penthouse Apartment | Living area | 40-inch LCD TV with digital channels, TV
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Deluxe Two Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Interior

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Spacious Family Apartment

Living area | 40-inch LCD TV with digital channels, TV

Spacious Family Apartment

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Interior

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very Good, (2057)
The price is $59
per night
$65 total
includes taxes & fees
May 14 - May 15
Great Southern Hotel Melbourne

About this property

Arrow on Swanston

3.5-star aparthotel in Carlton
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Arrow on Swanston provides a sauna and a fitness center. The aparthotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Arrow on Swanston is a smoke-free property.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 701 out of 2523 reviews
Rating 8 - Good. 764 out of 2523 reviews
Rating 6 - Okay. 459 out of 2523 reviews
Rating 4 - Poor. 300 out of 2523 reviews
Rating 2 - Terrible. 299 out of 2523 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dayana

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Gina

The property was worth the price I paid. Unfortunate strong curry smell in room throughout my stay and in hall way.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very helpful and very supportive
Stayed 1 night in Jan 2025

10/10 Excellent

Allan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay
Stayed 1 night in Jan 2025

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay with great facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Sue

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and nice place for the weekend and family party
Stayed 1 night in Jan 2025

8/10 Good

Jy Lam

Stayed 2 nights in Jan 2025

10/10 Excellent

Molly

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, friendly staff and good service too
Stayed 1 night in Jan 2025

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Jan 2025

2/10 Terrible

Liam

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
Couldn't swing a cat in our 2 bedroom. Had to break a rib to get to the toilet paper while sitting on the toilet. And shower door didnt close properly
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Room comfort

Close to trams & city. Adequate accomodation!

Stayed 4 nights in Jan 2025

2/10 Terrible

Leonie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Every negative review written about Arrow apartments is correct. I just hope others read the negative stuff before booking. You will be in basic, old, smelly tiny rooms. We booked the DELUX 2 Bedroom apartment.Website images are not true, or they have one renovated room for the photos. Our room had worn carpet that is lifting and a trip hazard, odd old and cracked floor tiles, aged fridge that didn’t get cold ( other reviews complain of the same problem). Hole in wall near the sofa bed, cracked shower glass and grout with mould in the shower. No plug for sink. Dishwashing liquid in an old water bottle with NO labelling.( high risk for children accidentally swallowing). The chain for blind was broken from the wall bracket ( a child hanging risk). Paint work is patched up and the aged furnishing of op shop quality.No mattress protectors, one had an old doona cover the other a very old blanket under sheets. Doona was paper thin and torn in numerous places. Previous reviews complaining about the bad smell in lift area. There is a garbage disposal shute next to the lift.It smelt like a week old dead animal. Reception knew about it but said there’s nothing they could do. There is no ventilation, it’s a health risk. This is a sub standard accommodation and should not be permitted to use the word DELUX, nicely appointed or any words referring to it being nice place. It is basic, old uni accommodation. I pity the the poor students that have to live there.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with spacious rooms and clean washrooms for the guests
Stayed 1 night in Jan 2025

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Staff is very good and very helpful, cuisine were good and I was able to get the best out from them
Stayed 1 night in Jan 2025

6/10 Okay

Nicole

Disliked: Room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Joanna

Traveled with family
Disliked: Cleanliness

Disappointed

Disappointed with the condition of our room, even though we’ve chosen a penthouse option. The couch was not comfortable to sit in, the bathroom wasn’t very clean, a lamp didn’t work (light bulb issue - the staff didn’t have replacement, they wanted us to wait for an electrician), the elevators were extremely slow to arrive. We only got one key card among three people so we couldn’t separate at all (even to go to the gym). The price and the location was great, everything else - disappointing unfortunately
Stayed 2 nights in Jan 2025

8/10 Good

Kylie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Terrified stay with friendly and supportive staff and the welcome gifts were also amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay for family, great facilities with delicious food and great staff
Stayed 1 night in Jan 2025

2/10 Terrible

Jeyani

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Dylan

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Matthew, Erskineville

Disliked: Cleanliness, amenities, property conditions & facilities
The location is good but the hotel is run down and extremely tired. Reception staff were friendly but check in process was slow. The room was a small and crampt and does not bear any resemblance to the pictures on Expedia. The room had a terrible smell of carpet freshener which appears to be to cover the smell of cigarettes despite warning signs of a $500 dollar fine for smoking. The room was mostly clean but upon pulling back the bed covers there were stains on the sheet and a long black hair. The air conditioning unit was old but worked well. The shower head was broken and had to be held to direct the water. The pool area is nice but you have to go to another building to get to it and the corridor to the pool was full of bags of rubbish. The location is great and a tram stop right outside. You get what you pay for but there are a lot of similar priced properties in Melbourne that give better value for money.
Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities for the guests and the staff members are of welcoming nature
Stayed 1 night in Jan 2025

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, perfect food for the family and friends, rooms were too clean and spacious
Stayed 1 night in Jan 2025

8/10 Good

Deane

Liked: Cleanliness, property conditions & facilities
Great looking cation, very good staff and rooms were exactly matches the what you pay. Very happy overall. Lacking on the finishing touches, not enough glasses, mugs.
Stayed 3 nights in Jan 2025