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Arrow on Swanston

3.5 star property

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Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Premium Penthouse Apartment | Living area | 40-inch LCD TV with digital channels, TV
View from property
Premium Penthouse Apartment | City view
Front of property - evening/night

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Gym
  • Laundry

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Marvel Stadium
    ‪3 min drive‬
  • Melbourne Cricket Ground
    ‪4 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Spacious Family Apartment

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very Good, (1959)
The price is $64
per night
$71 total
includes taxes & fees
Mar 24 - Mar 25
Great Southern Hotel Melbourne

About this property

Arrow on Swanston

3.5-star aparthotel in Carlton
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Arrow on Swanston provides a sauna and a fitness center. The aparthotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Arrow on Swanston is a smoke-free property.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 660 out of 2437 reviews
Rating 8 - Good. 753 out of 2437 reviews
Rating 6 - Okay. 445 out of 2437 reviews
Rating 4 - Poor. 293 out of 2437 reviews
Rating 2 - Terrible. 286 out of 2437 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Was a good nights stay and love the 24hr reception
Stayed 1 night in Dec 2024

10/10 Excellent

Nattasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

6/10 Okay

Julie

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room is like a shoebox is was a ex student apartment and the bathroom was small, have no hairdryer or extra shelve in the shower. bed was to soft, Sofa too low as it hard to get up not a ideal for age 50's or 60's. no extra blanket in the wardrobes. Also toilet roll are on the wrong side. outside view from the baloney no sun only building from other side of the Apartment. They need to show the real photos of the apartment..as for the cost too dear!..The services are good but not the room!
Stayed 10 nights in Nov 2024

4/10 Poor

Raydon

Disliked: Cleanliness, amenities, property conditions & facilities
The house was a shithouse lol pay 180 for doors no pantry door handle Jesus
Stayed 1 night in Dec 2024

8/10 Good

Aleksandar

Traveled with group
Liked: Amenities
The property was dated, the photos looked much better than what we saw in person. The location is good, walking distance to the CBD and markets.
Stayed 2 nights in Nov 2024

2/10 Terrible

Justine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I believe this property was misrepresented on the Wotif site. The images show an apartment hotel. We stayed in sub-standard student accommodation, nothing like the images, not even in the same building as the reception. We were supposed to have a deluxe 2 bedroom apartment, got 2 very tiny apartments (both with 2 'rooms' but were clearly designed to be 1room plus study) and they were on 2 different floors. One floor smelled so bad that 2 of us couldn't even walk in without dry heaving. I found and squashed a bedbug and even though they fumigated the room. We got a partial refund but I would like a full refund and would like Wotif to contact me ASAP as I'm EXTREMELY unhappy about this experience.
Stayed 2 nights in Nov 2024

2/10 Terrible

Taylar

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, Mouldy, Overpriced for conditions of room
Stayed 3 nights in Nov 2024

4/10 Poor

Ariarne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Alastair, Dunfermline

Traveled with family
Liked: Amenities
The Arrow is what is promoted as, Budget, situated just outside the free tram zone, but very walkable to all parts of Melbourne. This is the second we have stayed here, so pretty good value for money. Near the University and Chinese quarter so many place to eat.
Stayed 7 nights in Nov 2024

2/10 Terrible

vicky

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After flying in to Melbourne, we turned up to hotel only to be told a pipe burst and we no longer had a room. No prior call. No prior email. No prior text. Just we had to find alternate accommodation. No assistance. Although the burst pipe is not their fault, no assistance in finding other accommodation at all.
Stayed 4 nights in Nov 2024

6/10 Okay

courtney

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The rooms looked nothing like the photos on the internet. Very misleading. Outdated. Passageways very dark and spooky. Very muggy in the building. Beds are VERY hard and uncomfortable. The kids were so excited to go in the pool but it was dirty and not cleaned so we gave it a miss. Probably be a good spot to sleepover on a budget if your on your own not with a family.
Stayed 1 night in Nov 2024

2/10 Terrible

Elizabeth

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Legitimately the worst place I have ever stayed. I booked a 4 bedroom apartment 8 months in advance. When we went to check in we were told it was no longer available due to a bug infestation and they only had one 4 bedroom apartment. Their communication was terrible and no one could make a decision or help. They stated they had no mangers on the weekend and I was told someone would contact me but they didn’t. As it was last second when we were told we had no other option but to split the family up and take seperate rooms. Most couples were given single beds and half of the family was in a while seperate building. The rooms were dirty, outdated and felt creepy and unsafe end there were unsafe people in the lobby and elevators. No extra linen, stains on sheets and barely functioning rooms. Definitely overpriced by a mile. We then spoke to some women on the elevator who stated they had checked in for a 4 bedroom apartment but had been told the same thing as us and split up. Seems like a scam. One of the rooms wasn’t even ready until after 7:30pm. We were offered no compensation or anything for their mess up and the stress they caused and the staff seemed rude and incompetent, plus most of the time they don’t bother answering the phone. I will never stay here again and would suggest to avoid this place like the bug plague they told us they had
Stayed 2 nights in Nov 2024

2/10 Terrible

James

Traveled with group
Liked: Cleanliness
Changed our rooms with no notice no compensation. Condom in one room.
Stayed 1 night in Nov 2024

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms with welcoming and friendly staff for the guests and the staff are also available in the dining area
Stayed 1 night in Nov 2024

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms with spacious washrooms and nice views of the city
Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with great location with ideal conditions and good quality food
Stayed 1 night in Nov 2024

2/10 Terrible

Samson

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing redeeming about this hotel. Slow check in, terrible smell in the corridors, small bathroom, television on top of fridge, etc. The worst part is the hotel uses fake photos to mislead their customers.

4/10 Poor

Ruth

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Communication was rather poor. We were confused about how to access our room. Had no help. We wont be going back
Stayed 2 nights in Nov 2024

6/10 Okay

Noel

Traveled with family
Disliked: Cleanliness, room comfort
Terrible
The position of the property was great. That’s where it stops. The furnishings were years old and terribly uncomfortable. The bed and pillows and bedding were terrible. The chairs on the patio were that old they were cracked and couldn’t sit on it. The so called sofa was old and propped up with timber. Out in the entrances and hallways the floors were dirty And even the reception felt grubby. Won’t be staying there again and wouldn’t recommend it anyone. Another stayed in another room and it was terrible as well.
Stayed 3 nights in Nov 2024

6/10 Okay

Scott

Traveled with family
Disliked: Cleanliness, room comfort
Basic or the worst room ever!
Very basic and in a poor state. Family apartment with a sofa bed couch that you worried it would collapse if you sit on it. Used this for my daughter to sleep on, it folded up during the night. Most uncomfortable thing ever. Definately wouldn't stay here again! Location was good, close to Vic markets.
Stayed 1 night in Nov 2024

6/10 Okay

Aimee

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Location is good but that’s about it!
Location is great - Swanston St with a tram stop literally at the front door. A short stroll to Lygon St, Queen Vic Markets and The library. The view from the terrace was amazing but unfortunately the praise stops there. We booked the penthouse apartment for our family of 4 for a four night stay, which advertised a queen bed and a sofa bed. The ‘sofa bed’ was a dodgy old futon that barely fit our 9 year old..no bedding other than an old, faded doona and only 1 pillow. The bedding on the queen bed was old and ratted and so thin. Everything felt stingy and cheap, not even any comfortable seating. It appears the apartment is privately owned and ran by Arrow on Swanston. We had to ask for extra towels and when I complained about the bedding their care factor was zero, but did provide a rollaway bed promptly which led me to believe it happens often. We have travelled to many different hotels in our time so you expect a certain amount of ammenities when you spend your hard earned cash on the holidays. There weren’t even any wine glasses in the ‘fully equiped’ kitchen, just one stinky tea towel and only 3 of everything else. So stingy! The staff didn’t give a hoot about my complaints hence this detailed review :) Won’t be staying again!
Stayed 4 nights in Nov 2024

4/10 Poor

Nikki

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Small and fowl smell in the room. Horrible car park Short single beds Old and out dated Good location
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
Great unit close to transport
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024