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Arrow on Swanston

3.5 star property

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Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
View from property
Premium Penthouse Apartment | Living area | 40-inch LCD TV with digital channels, TV
Premium Penthouse Apartment | City view
Front of property - evening/night

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • City view
  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Spacious Family Apartment

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very Good, (2015)
The price is $62
per night
$68 total
includes taxes & fees
Apr 23 - Apr 24
Great Southern Hotel Melbourne

About this property

Arrow on Swanston

3.5-star aparthotel in Carlton
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Arrow on Swanston provides a sauna and a fitness center. The aparthotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Arrow on Swanston is a smoke-free property.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from March 26 2025 to March 29 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 696 out of 2506 reviews
Rating 8 - Good. 761 out of 2506 reviews
Rating 6 - Okay. 456 out of 2506 reviews
Rating 4 - Poor. 298 out of 2506 reviews
Rating 2 - Terrible. 295 out of 2506 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrified stay in the centre of the city with all facilities available for the guests and very friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, great location and friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and great restaurant in the restaurant at the hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with all facilities and the staff is also very helpful and very friendly
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Approx 45 rooms per floor
NOTHING like pictures. Everything broken-lobby toilets, oven, lift, toilet roll holder, no blockout blinds, did not privide hand towels or cereal bowls, tongs etc, 2 dirty towels in room when arrived, this is not a Delux accom as wording had mentioned, no Chanrlle room decos(or any room decos) like marketing has displayed.. this is serviced appartments en mass, only good point for us was location, would never have booked though if i knew the above, despite false advertising above &many othrr guests in same situation as we chatted in cramped lift no refund given, and when asked to upgrade, was told that is the best room avail
Stayed 5 nights in Dec 2024

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Hotel room were too spacious and the dining area is also very nice
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the hotel staff’s response to their guests and how they treated them
Stayed 1 night in Jan 2025

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location with spacious bedrooms and lots of outdoor dining facilities for the family and guests
Stayed 1 night in Jan 2025

10/10 Excellent

Lillian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay, numerous facilities and great staff at the stay
Stayed 1 night in Jan 2025

4/10 Poor

Muhammad

Traveled with family
Liked: Cleanliness
Poor experience
Booked penthouse and paid the views , advised me on presentation room is not ready at 1800 . ? had plumbing issues . Recpetion not very healpful . Given room like box no windows etc. Promised to change in morning than said not available. No compensations.
Stayed 3 nights in Dec 2024

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and well laid out, with the bedroom able to be separated by sliding doors. All in all very comfortable for a budget priced stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Ella

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay in the city centre with the great facilities and welcoming staff
Stayed 1 night in Jan 2025

10/10 Excellent

Ava

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay in the centre of the city with all proper facilities including food
Stayed 1 night in Jan 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with all the essential services and the best quality of food
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay in the city with the best food and great and friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Sally

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great view from the rooftop of the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Variety of food and drink options for the weekend and served with unique style
Stayed 1 night in Dec 2024

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay with quality of food and excellent staff
Stayed 1 night in Dec 2024

2/10 Terrible

Sumesh

Traveled with family
Disliked: Cleanliness, room comfort
Stay away, horrible place
Rooms were not even close to what was in the pictures. Room were very old and had a stale smell. Would not recommend staying here. We didn't stay the 1 night be booked for as it was that bad.
Stayed 1 night in Dec 2024

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best and safe stay in my history and my family feel more comfortable as compared to other stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay in the centre of city and facilities for the guests are too good
Stayed 1 night in Dec 2024

8/10 Good

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Would have given 5 stars but the cop shop is over the road and ya get disturbed by their sirens
Stayed 2 nights in Dec 2024

2/10 Terrible

Renae

Disliked: Cleanliness, property conditions & facilities
Would never waste my money again
Stayed 1 night in Dec 2024

10/10 Excellent

Pippa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great food too and friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facility and great staff that are willing to work with dedication and serve their customers in the best way possible
Stayed 1 night in Dec 2024