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The Chen Melbourne - Art Series

4.5 star property

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Photo gallery for The Chen Melbourne - Art Series

Rooftop terrace
Minibar, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Box Hill Hospital
    ‪7 min walk‬
  • Deakin University
    ‪4 min drive‬
  • Doncaster Shopping Centre
    ‪5 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪34 min drive‬

Room options

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout drapes

Chen Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Chen King, Balcony

Minibar, in-room safe, desk, blackout drapes

Chen King, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Minibar, in-room safe, desk, blackout drapes

Twin Room, 2 Queen Beds (Chen)

10.0 out of 10
Exceptional
(2 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Chen Deluxe King, Balcony

Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King, Balcony

  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Chen Deluxe King

Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Chen Melbourne - Art Series

4.5-star hotel in Box Hill
This smoke-free hotel features an outdoor pool, a restaurant, and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking, and concierge services.
The Chen Melbourne - Art Series offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. This Art Deco hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Chen Melbourne - Art Series is a smoke-free property.

Zero Moda - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 20 per day)
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60 per night
Cribs (infant beds) are available for AUD 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 20 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 420 out of 678 reviews
Rating 8 - Good. 186 out of 678 reviews
Rating 6 - Okay. 41 out of 678 reviews
Rating 4 - Poor. 18 out of 678 reviews
Rating 2 - Terrible. 13 out of 678 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Stayed 7 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean property, great location for what we needed. Good service but car parking was a bit confusing to follow but eventually sorted it.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service options.
Stayed 1 night in Apr 2025

10/10 Excellent

WEI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Lucy

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Two Coffe pods and curtain falling off the rail. External environment was unkempt with dead plants in pots and dirty windows.
Stayed 1 night in Mar 2025

8/10 Good

Mimi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
amazing hotel
Stayed 7 nights in Jan 2025

10/10 Excellent

Jian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well place
Stayed 3 nights in Jan 2025

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Asanka

Stayed 4 nights in Dec 2024

6/10 Okay

Juan Carlos

Stayed 2 nights in Nov 2024

8/10 Good

Cecile

Liked: Cleanliness, staff & service
Lack of 24hr service
Stayed 3 nights in Nov 2024

6/10 Okay

Brad

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Decent place but nothing special

It was alright , room was good , far walk for parking and pool, balcony wasn’t usable with mesh blocking view, parking is awful for hotel patrons . Area is very Chinese oriented so sometimes difficult to find variety of restaurants. Weird vibe sharing facility with apartment owners and not all hotel front desk staff spoke fluent English which was tough for some things
Stayed 3 nights in Nov 2024

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never recommend this ugly property. This is not a hotel. 1 star apartment living with no toiletries, no oxygen in the room, bad location on a the business intersection couldnt open window, AC noisy, safe box not working havecto call someone to fix.,.....
Stayed 2 nights in Nov 2024

6/10 Okay

Hyangmae

Liked: Staff & service
Disliked: Cleanliness
Bit dirty and no water at the room
Stayed 6 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pru

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean facility
Stayed 1 night in Oct 2024

10/10 Excellent

Sai

Stayed 2 nights in Sep 2024

10/10 Excellent

shinae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

WEI-LIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and i really enjoyed our stay. We travelled a lot recently because of my daughter's sportst competitions. The Chen was the best within the hotels we staye in recently. We especially enjoyed the shower at the Chen. Also, we loved the convenient environment where diverse food choices are available. We will be back soon.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ed

Stayed 1 night in Aug 2024

10/10 Excellent

Rajitha

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Aug 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great property but restaurant was closed the whole time we were there. So - no coffee, no drinks, no meals etc
Stayed 1 night in Aug 2024

2/10 Terrible

James

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the accommodation and was told out booking was not on their systems and that there was not rooms available - even through rooms were still available online. Staff can only be described as rude . Accommodating and helpful clearly arent a part of the the companies client/customer services 👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful,especially the beautiful lady at the front desk…I wish her well with her new baby
Stayed 2 nights in Aug 2024