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The Chen Melbourne - Art Series

4.5 star property

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Photo gallery for The Chen Melbourne - Art Series

Exterior
Miscellaneous
Fridge, electric kettle, cookware/dishes/utensils
Minibar, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • 24/7 front desk
  • Laundry
  • Air conditioning
$97
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Place, Box Hill Hospital
    ‪7 min walk‬
  • Place, Deakin University
    ‪4 min drive‬
  • Place, Doncaster Shopping Centre
    ‪5 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪34 min drive‬

Room options

View all photos for Chen Deluxe King

Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Chen Deluxe King, Balcony

Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King, Balcony

  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Chen King, Balcony

Minibar, in-room safe, desk, blackout drapes

Chen King, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout drapes

Chen Queen

9.0 out of 10
Wonderful
(10 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Minibar, in-room safe, desk, blackout drapes

Twin Room, 2 Queen Beds (Chen)

9.6 out of 10
Exceptional
(5 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 6
  • 2 Twin Beds

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About this property

The Chen Melbourne - Art Series

4.5-star hotel in Box Hill
This smoke-free hotel features an outdoor pool, a restaurant, and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking, and concierge services. Housekeeping is available once per stay.
The Chen Melbourne - Art Series offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. This Art Deco hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Chen Melbourne - Art Series is a smoke-free property.

Zero Moda - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 24 per day)
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 24 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 438 out of 707 reviews
Rating 8 - Good. 190 out of 707 reviews
Rating 6 - Okay. 45 out of 707 reviews
Rating 4 - Poor. 19 out of 707 reviews
Rating 2 - Terrible. 15 out of 707 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Stayed 1 night in Jul 2025

2/10 Terrible

Ailsa

Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistently good

Always reliable. Clean. Friendly and efficient staff. Excellent housekeeping. Great location. Great choice for eateries and within walking distance. Fourth time and will continue to book here each year.
Stayed 9 nights in Jul 2025

10/10 Excellent

Yunwen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and neat
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Yi

Liked: Cleanliness, amenities, property conditions & facilities
New and modern. Very close to Box Hill central locations too.
Stayed 3 nights in Jul 2025

10/10 Excellent

JOEY

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 1 night in Jul 2025

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

Great position for what we needed. They are very generous with leaving your car for a bit longer than checkout.
Stayed 1 night in Jul 2025

4/10 Poor

Gareth

Traveled with partner
Disliked: Amenities
Hotel was old and not well maintained. Bed was very soft and whole place felt dated.
Stayed 1 night in Jun 2025

10/10 Excellent

Xiaolu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great！Convenient！Good receptionist and people！
Stayed 3 nights in Jun 2025

2/10 Terrible

Laurinda

Stayed 1 night in May 2025

8/10 Good

Miguel

Stayed 1 night in May 2025

8/10 Good

Bern

Liked: Staff & service, property conditions & facilities
What a lovely place to stay. We had an excellent time. Found tge parking challending to understand and there are cobwebs under the beds. Just noticed when i dropped something on the floor. However it was overall excellnt. Thank you
Stayed 2 nights in May 2025

8/10 Good

Kris

Liked: Staff & service, property conditions & facilities, room comfort
The lamps and side tables were dusty, i would of preferred lager coffee cups but only had small cups, would like to see some toiletry spray and toilet scrubber but other then them the stay was excellent.
Stayed 1 night in May 2025

10/10 Excellent

Elaine

Stayed 1 night in May 2025

10/10 Excellent

Elvira

Stayed 1 night in May 2025

10/10 Excellent

Danny

Stayed 7 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean property, great location for what we needed. Good service but car parking was a bit confusing to follow but eventually sorted it.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service options.
Stayed 1 night in Apr 2025

10/10 Excellent

WEI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Lucy

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Two Coffe pods and curtain falling off the rail. External environment was unkempt with dead plants in pots and dirty windows.
Stayed 1 night in Mar 2025

8/10 Good

Mimi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
amazing hotel
Stayed 7 nights in Jan 2025