See all properties

Best Western Melbourne City

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Property amenity
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | 1 bedroom, individually decorated, individually furnished, soundproofing
Lobby
Courtyard Room | 1 bedroom, individually decorated, individually furnished, soundproofing
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Crown Casino
    ‪3 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Marvel Stadium
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 3 Twin Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Standard Twin Room

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | 1 bedroom, individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(69 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | 1 bedroom, individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox | 1 bedroom, individually decorated, individually furnished, soundproofing

Matchbox

7.8 out of 10
Good
(51 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for King Apartment with Terrace

1 bedroom, individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox Room

1 bedroom, individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

1 bedroom, individually decorated, individually furnished, soundproofing

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room

1 bedroom, individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Rooftop Apartment

1 bedroom, individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very Good, (2163)
$71 nightly
The price is $71 total
includes taxes & fees
Great Southern Hotel Melbourne

About this property

Best Western Melbourne City

3.5-star hotel in Melbourne Central Business District
A restaurant, a rooftop terrace, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

The hotel offers a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. This Melbourne hotel also offers a rooftop terrace, a library, and tour/ticket assistance.

Best Western Melbourne City has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 372 out of 1005 reviews
Rating 8 - Good. 409 out of 1005 reviews
Rating 6 - Okay. 144 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, quiet, convenient, . Over all it was a great place to stay.
Stayed 4 nights in Apr 2025

8/10 Good

Caragh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent location. Rooms fine. Would stay again.
Stayed 1 night in Apr 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small, but who goes to a wonderful city to sit in their room!!
Stayed 9 nights in Mar 2025

8/10 Good

Dhariz

Business traveler
Liked: Cleanliness, staff & service, amenities
Great staff and rooms clean. Outside corridor carpets smelled a bit musty and wer though.
Stayed 5 nights in Apr 2025

10/10 Excellent

Gareth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, efficient room with all we needed for one night stay
Stayed 1 night in Apr 2025

10/10 Excellent

Omar

Stayed 2 nights in Apr 2025

10/10 Excellent

Gertruda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all would use again
Stayed 1 night in Apr 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Wai Hong, North Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a good location and the room is big. However, the property is quite old, and the room toilet is very small.
Stayed 5 nights in Mar 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff but state of the building/lift was disappointing.
Stayed 2 nights in Mar 2025

10/10 Excellent

gayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional front desk team, made a great welcoming impression
Stayed 2 nights in Mar 2025

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean
Stayed 3 nights in Mar 2025

6/10 Okay

Daniel

Traveled with partner
A good location but very tired room in need of renovation. The bathroom was exceptionally tiny, it was hard to get into the shower.
Stayed 3 nights in Mar 2025

6/10 Okay

Ben

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all ok.nothing exceptional but good
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel were friendly and very helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Tim

Traveled with partner
Great location for Australian Grand Prix. Very small rooms but good enough. However for the Grand Prix weekend Best Western and probably all hotels in Melbourne completely gouge you on the pricing. Almost criminal, not Australian like.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to explore Melbourne. Central location in free tram zone. Many dining and shopping options nearby. Well equipped clean rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to explore Melbourne. Central location in free tram zone, close to Southern Cross. Dining and shopping options very near. Clean rooms with all the necessary amenities.
Stayed 5 nights in Mar 2025

6/10 Okay

Barry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very tired and in need of significant freshening up. One lift broken. The other at times requires you to press a button to open the doors at your floor. The carpet in the passageway is heavily worn and bunched up outside service rooms from trolleys being wheeled in and out. Timber window sills are rotted out. Grout in the shower has mould. It's a handy location for country travellers but the sound of the trains crossing the Spencer Street bridge is not well managed and incessant. The Staff were friendly and helpful. It felt like budget accommodation but priced well above budget pricing.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Shannon

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025