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Best Western Melbourne City

3.5 star property

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Photo gallery for Best Western Melbourne City

Property amenity
Reception
Individually decorated, individually furnished, soundproofing
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Crown Casino
    ‪5 min walk‬
  • Marvel Stadium
    ‪11 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

  • Sleeps 1
  • 1 Twin Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Individually decorated, individually furnished, soundproofing

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Rooftop Apartment

Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very Good, (2058)
The price is $59
per night
$65 total
includes taxes & fees
May 15 - May 16
Great Southern Hotel Melbourne

About this property

Best Western Melbourne City

3.5-star hotel in Melbourne Central Business District
A restaurant, a rooftop terrace, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

The hotel offers a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. This Melbourne hotel also offers a rooftop terrace, a library, and tour/ticket assistance.

Best Western Melbourne City has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 355 out of 1003 reviews
Rating 8 - Good. 420 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Great stay. Needed a room during my layover in the CBD. Small room, but all I needed to rest, lay my luggage and shop, eat,until my flight. Very close to everything. On the tram line and very near the subway.
Stayed 1 night in Jan 2025

8/10 Good

Jennifer Mary

Liked: Amenities
Selected shoebox ok for short stay
Stayed 18 nights in Jan 2025

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower
Stayed 4 nights in Jan 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

More like a European motel 6.

Not so good. It was supposed to be handicap and it wasn’t other than one bar next to the toilet. The shower was open with no grab bars or drains in the main floor so floor was all wet with nothing to keep you from falling. It was very dangerous. I almost busted it several times. No where even to hang your wet towels. Bed was supposed to be king size. Turned out to be a full. Had to move our luggage into the bathroom to make room for my wheelchair to to get in and out the door. Too late and too tired to do anything else but sleep. Noticed stained sheets the next day on the bed that were not mine. Don’t recommend
Stayed 1 night in Jan 2025

10/10 Excellent

carmen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift does not work, besides that, everything was fine.
Stayed 2 nights in Jan 2025

6/10 Okay

Marion

Liked: Staff & service
This property needs a lot of updating and maintenance. Only one very very slow elevator. Staff said they are renovating property but they wait way too long. The staff are nice and attentive so I give them credit for that.
Stayed 4 nights in Jan 2025

10/10 Excellent

JUDY

Liked: Staff & service, amenities, property conditions & facilities
Close to train and complimentary trams and so much more
Stayed 2 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service
My particular room was small and I was not able to spread out my things Otherwise I would absolutely recommend this location
Stayed 1 night in Jan 2025

8/10 Good

Shakti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Caterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place staff were so nice and helpful highly recommend
Stayed 2 nights in Jan 2025

4/10 Poor

Frederick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It would have been great if the listing showed that this property is under construction. This way, I woukd have weighed the price vs inconvenience vis a vis other hotels. Only one elevator is working. The air that goes into the room is dusty and caused minor nasal congestion problems since the start. My mom had to leave the hotel and go somewhere else because it was “hard to breathe”. She was instantly better once she left.
Stayed 6 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in Jan 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
The hotel building is quite old and one of the elevators is under renovation as of early January 2025. Room 119 has no view outside the window and the room is quite small for 2 people. But the proximity to Southern Cross railway station and on the free tram zone is an advantage.
Stayed 4 nights in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

stephen

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Mustafa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Ok for a sleep

The service was great & polite. The cleanliness was on the other hand not so great. The walls opposite the bed had stains from ceiling to floor, empty bottle of Coke Zero left by previous occupants, a strong smell of mould & urine in the room. I killed 3 mosquitoes & 2 flies in the room on the first night. There is no storage what so ever, so you are literally living out of your suitcase. Very small room so if you are staying for a night or two & you just need somewhere to sleep it’s ok, other than that I wouldn’t recommend it.
Stayed 2 nights in Dec 2024

8/10 Good

Rosana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The price at the time was great, well located, near all transportation and attractions.
Stayed 5 nights in Dec 2024

6/10 Okay

Michaela

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our first 2 days here were not great. We had a ‘shoe box’ room on the ground floor, which was noisy and seemed to have no noise cancellation whatsoever in the rooms. This was made extra worse when the neighbour decided to scream and yell from midnight till early hours of the morning. Staff I spoke to at 3am that night were not helpful. We asked for a room change later that morning, which the staff organised while we were away at the cricket. Unfortunately when we got back to our new room, the aircon didn’t work but we were moved to another room and given a free upgrade to a queen room, which was a lot bigger, had windows and was quiet. If I were to book again, I would definitely book the queen or king rooms and not be on ground level. Only downside to the rooms was that the bathroom was absolutely tiny in each room we stayed in. The door to the shower was less wider than the width of the bath mat (length of 2.5 iPhones; yes I measured). If you’re a size 14 or larger, or 20 weeks pregnant like me, it was a STRUGGLE to get in and out. Staff were friendly, and the place had been renovated. 1 of the 2 lifts were being upgraded. but other than our not so great first 2 days, the area was an easy walking distance to Southern Cross station and lots of food options and convenience stores close by.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jack

Great!
Stayed 1 night in Dec 2024

10/10 Excellent

DEBBIE

Liked: Cleanliness, amenities, property conditions & facilities
i liked everything about it
Stayed 1 night in Dec 2024

8/10 Good

DR DWL

Stayed 1 night in Dec 2024

8/10 Good

Jeremy

Stayed 3 nights in Nov 2024

8/10 Good

Catherine r

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Staff & service
Near to train station
Stayed 1 night in Dec 2024