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Caroline Serviced Apartments Richmond

3.5 star property

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Photo gallery for Caroline Serviced Apartments Richmond

Terrace/patio
Reception
Reception
Pillowtop beds, soundproofing, iron/ironing board, free WiFi
Two Bedroom Terrace | Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Outdoor Space
  • Kitchen
  • Air conditioning

Explore the area

Map
251 Swan St, Richmond, VIC, 3121
  • AAMI Park
    ‪19 min walk‬
  • Melbourne Cricket Ground
    ‪3 min drive‬
  • Rod Laver Arena
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Terrace

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

Studio Terrace

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom with Balcony

One Bedroom with Balcony | Pillowtop beds, soundproofing, iron/ironing board, free WiFi

One Bedroom with Balcony

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Winter Garden

Two Bedroom Winter Garden | Living area | 50-inch Smart TV with cable channels, TV

Two Bedroom Winter Garden

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds

View all photos for Two Bedroom Balcony

Two Bedroom Balcony | Living area | 50-inch Smart TV with cable channels, TV

Two Bedroom Balcony

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed

View all photos for One Bedroom Winter Garden

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

One Bedroom Winter Garden

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Superior Winter Garden

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

Two Bedroom Superior Winter Garden

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Studio

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

Standard Studio

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Two Bedroom Terrace

Two Bedroom Terrace | Living area | 50-inch Smart TV with cable channels, TV

Two Bedroom Terrace

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Studio with Terrace View

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

Studio with Terrace View

  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Winter Garden

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

Studio Winter Garden

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Three Bedroom Premium Apartment

Pillowtop beds, soundproofing, iron/ironing board, free WiFi

Three Bedroom Premium Apartment

  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed

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About this property

Caroline Serviced Apartments Richmond

3.5-star aparthotel in Richmond
Along with self parking, this aparthotel has concierge services and laundry facilities. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance. Each apartment provides a Smart TV with cable channels, plus a kitchen with a stovetop, a microwave, and a dishwasher. Guests can appreciate conveniences like a washer/dryer and an electric kettle, and other amenities include free WiFi and a pillowtop bed. Limited housekeeping is available.
Caroline Serviced Apartments Richmond offers 33 air-conditioned accommodations with washers/dryers and hair dryers. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchens with stovetops, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on weekdays only and in-room massages can be requested. Housekeeping is provided on a limited basis.

Caroline Serviced Apartments Richmond features a terrace, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. This Melbourne aparthotel also offers laundry facilities, express check-in, and express check-out. Onsite parking is available (surcharge).

Caroline Serviced Apartments Richmond has designated areas for smoking.

Languages

English

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (AUD 15 per night)

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Free local calls
  • Housekeeping (weekdays only)
  • Iron/ironing board
  • Luggage storage
  • Mobile key entry
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 33 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 6:30 PM) and Saturday - Saturday (9:00 AM - 4:00 PM)
Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Parking height restrictions apply

Property is also known as

Caroline Serviced Apartments Richmond Richmond
Caroline Serviced Apartments Richmond Aparthotel
Caroline Serviced Apartments Richmond Aparthotel Richmond

Caroline Serviced Apartments Richmond Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 116 out of 132 reviews
Rating 8 - Good. 9 out of 132 reviews
Rating 6 - Okay. 5 out of 132 reviews
Rating 4 - Poor. 0 out of 132 reviews
Rating 2 - Terrible. 2 out of 132 reviews

10/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Love this place. Gorgeous rooms, never disappoints
Stayed 1 night in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, room comfort

Great staff, location, facilities!

We booked for tonight’s between Christmas and new years. We were heading to the Boxing Day test. I can’t remember the ladies name that checked us in but she was so lovely and accommodating to our requests. Definitely went above and beyond! We will be staying the same time next year for sure! Couldn’t fault the whole experience!
Stayed 2 nights in Dec 2024

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms plenty of space
Stayed 1 night in Dec 2024

10/10 Excellent

Emma

Liked: Cleanliness, room comfort

Would recommend

Great location close to everything in Melbourne. Comfy bed and good shower. Nice to have a little patio outside too. Reception also very helpful.
Stayed 5 nights in Dec 2024

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities
Great service and ideal location! Will be back!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kahla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed at Caoline Service Appartments and I enjoyed it as much as the last. It is fast becoming my "go to" for Melbourne Accomodation. The property is clean and well maintained the staff are friendly (They looked after our bags after check out so we could have brunch without dragging luggage around.) Previously I stayed in a 2 bedroom appartment and foubd it spacious and well appointed. This time I stayed in a studio and while much smaller it still had everything we needed. The aircon was switched on when we arrived and there was welcoming music playing. There are tram stops that will take you to the inner city less than 5 minutes walk from the front door a coles 7 minutes down the street and so many cafes eateries etc that you are spoilt for choice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Conleth

Liked: Cleanliness, property conditions & facilities
Property was clean and modern with all amenities required. Enjoyable stay, competitive pricing.
Stayed 1 night in Dec 2024

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Fantastic
Stayed 2 nights in Oct 2024

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay, Anika went over and above to get us checked in after a very long day on the road. Walking distance to MCG, which is where we needed to be for the marathon. Fantastic, highly recommended. I would definitely stay here again.
Stayed 5 nights in Oct 2024

10/10 Excellent

maria

Liked: Cleanliness, property conditions & facilities
Great place. Sparkle ng new and clean and excellent customer service ! Maria. I will be back !!!
Stayed 1 night in Oct 2024

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is modern and new. We were given an upgrade with a patio. Staff were very nice. Garage parking was reserved with name ($15/day).
Stayed 2 nights in Oct 2024

6/10 Okay

Clare

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Booked winter garden room. Nothing like advertised pictures just had 1 chair and table and uncovered also no fan in bathroom
Stayed 2 nights in Oct 2024

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
All the staff were so friendly and helpful. Property close to all amenities and spotless. Would definitely stay again.
Stayed 4 nights in Sep 2024

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Anthony

Stayed 13 nights in Aug 2024

6/10 Okay

Leah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Modern, quiet, nice enclosed balcony space.
Stayed 2 nights in Jul 2024

10/10 Excellent

Belle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Helen

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Annef

Liked: Cleanliness, room comfort

Loved it

Room was small but just what we needed. Very clean, super comfy bed and great location. Team stop very close to go to MCG and city. Walking distance to great restaurants
Stayed 2 nights in Jul 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, prime location. Only that I didn't receive an email or sms prior to check-in, so we were forced to ring the emergency contact person who guided us through check in. Turns out Wotif (Expedia) had neglected to send through the after hours check in procedure email as required.
Stayed 1 night in Jul 2024