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Clarion Suites Gateway

4.5 star property

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Photo gallery for Clarion Suites Gateway

Exterior
Lobby
View from room
Penthouse Flinders Reach Suite | Private kitchen | Fridge, microwave, coffee/tea maker, freezer
Three Bedroom River View Suite | Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
1 William Street, Melbourne, VIC, 3000
  • Crown Casino
    ‪7 min walk‬
  • Melbourne Central
    ‪12 min walk‬
  • Marvel Stadium
    ‪12 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for One Bedroom Queen Suite

One Bedroom Queen Suite | Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Queen Suite

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Room - River View

Premium bedding, in-room safe, desk, laptop workspace

Studio Room - River View

  • 344 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Penthouse Flinders Reach Suite

Penthouse Flinders Reach Suite | Premium bedding, in-room safe, desk, laptop workspace

Penthouse Flinders Reach Suite

  • 3391 sq ft
  • River view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Studio Room

Studio Room | Premium bedding, in-room safe, desk, laptop workspace

Studio Room

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Penthouse Crown Suite

Penthouse Crown Suite | Living area | 48-inch LCD TV with cable channels, TV, iPod dock

Penthouse Crown Suite

  • 2153 sq ft
  • River view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Three Bedroom River View Suite

Three Bedroom River View Suite | Living area | 48-inch LCD TV with cable channels, TV, iPod dock

Three Bedroom River View Suite

  • River view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Two Bedroom Suite - River View

View from room

Two Bedroom Suite - River View

  • 969 sq ft
  • River view
  • Sleeps 6
  • 2 King Beds OR 4 Twin Beds

View all photos for Two Bedroom Suite

48-inch LCD TV with cable channels, TV, iPod dock

Two Bedroom Suite

  • 969 sq ft
  • Sleeps 6
  • 2 King Beds OR 4 Twin Beds

View all photos for One Bedroom Suite - River View

Fridge, microwave, coffee/tea maker, freezer

One Bedroom Suite - River View

  • 700 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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About this property

Clarion Suites Gateway

4.5-star hotel in Melbourne Central Business District
A restaurant, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Clarion Suites Gateway offers 122 accommodations with iPod docking stations and safes. Beds feature premium bedding. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 4.5-star property.

A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Clarion Suites Gateway is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
William's Bar & Cafe - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Languages

English, Filipino, French, German, Indonesian, Japanese, Korean, Malay, Spanish, Thai, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 30 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 36 for adults and AUD 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • William's Bar & Cafe

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • On a river
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Freezer
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 40
Express check-out available

Special check-in instructions

The property charges 1.3 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 28 2025 to June 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 36.00 for adults and AUD 15.00 for children
  • Self parking fee: AUD 30 per day (in/out privileges)
  • Late check-out fee: AUD 40 (subject to availability)
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Clarion Suites Gateway
Clarion Suites Gateway Hotel
Clarion Suites Gateway Hotel Melbourne
Clarion Suites Gateway Melbourne
Melbourne Clarion
Clarion Hotel Melbourne
Clarion Melbourne
Clarion Suites Gateway Hotel
Clarion Suites Gateway Melbourne
Clarion Suites Gateway Hotel Melbourne

Clarion Suites Gateway Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews
Rating 8 - Good. 253 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 3 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Great
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location multiple times and has been great. The staff are wonderful and polite from the barista and bar staff. Check in and check out is first. Keep the great work.
Stayed 1 night in Feb 2025

10/10 Excellent

Tristan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Bianca Stefani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing! The staff was so friendly, funny and accommodating. I got a complimentary bottle of wine cause it was my birthday (they did ask for ID to check) and they let us store our bags so we could spend the day in the city after check out.
Stayed 1 night in Nov 2024

8/10 Good

Umut Bekir

Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy Struggled with the washing machine/dryer, but maybe that was us, but it all worked in the end.
Stayed 4 nights in Feb 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Cameron, HOBART

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to public transport and Sea Life Centre. After checking in we identified an issue with our aircon. This was quickly checked and determined that it couldn't be fixed. Duty manager's Michael and Alex were wonderful in changing our room, providing a room upgrade as well as complimentary drinks. We ate dinner and breakfast in the restaurant and it was good. Apartments were well appointed and we loved the balcony and views across to Southbank. Our son loved the indoor pool which was great for a cool off after a busy day. Would definitely stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we had a corner room over looking the river..very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Laurie

Stayed 1 night in Feb 2025

10/10 Excellent

Anthony, KINGS PARK

Liked: Cleanliness, staff & service, amenities
Amazing hotel from a service point of view the staff went out of their way to make things so easy and enjoyable. Hotel is showing a bit of ageing however still a comfortable night and would definitely return
Stayed 1 night in Feb 2025

10/10 Excellent

Ahmad

Stayed 2 nights in Feb 2025

10/10 Excellent

Derek

Liked: Property conditions & facilities
Very attentive staff and food on site wonderfully prepared
Stayed 4 nights in Feb 2025

4/10 Poor

Graeme, Geelong West

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Upon checking in, our key did not work in the lift, so we had to be guided up by concierge. The keys were not working properly, so everytime we left our room or the hotel and reentered, we had to be taken upstairs by an employee. This resulted in us not using our complimentary drinks cards as we couldn't get back to our room once we used them without assistance. The shower also didn't work properly as the water sprayed from the wall joint, spraying the ceiling more than our body. An overall disappointing stay. Great location though! Could be so much better!
Stayed 1 night in Feb 2025

6/10 Okay

Emma

Liked: Cleanliness
The hotel needs to be updated.
Stayed 2 nights in Feb 2025

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
The room we stayed in was terrible we paid additional for a balcony room and the balcony was full of industrial stuff on the outside so we only had the tiniest of balcony couldn’t fit 2 people comfortably on it yet we paid extra to have it my sister got the same room and had a massive balcony There was someone else’s hair in the shower so this was not cleaned properly The parking was terrible and hard to get into Buffet breakfast was terrible for $40 per person we could have gone elsewhere there was not much variety bacon eggs sausages cold hash browns baked beans mushrooms were the only hot options We called the front desk and some lady answered we asked for a bucket of ice as we were celebrating my husbands 40th birthday and I was told they are to busy if I wanted it I could come down to the restaurant and get it myself!! Worst service ever Overall not worth the $400 we paid for a night and definitely won’t be back or recommend to anyone Only good thing about our stay was August she was amazing and has beautiful customer service the other staff should take a leaf out of her book because the rest of them are rude
Stayed 1 night in Feb 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable.
Stayed 1 night in Feb 2025

8/10 Good

Kylie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff, facilities excellent, room spacious and comfortable. Location spot on.
Stayed 2 nights in Feb 2025

10/10 Excellent

Narelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2025

10/10 Excellent

Aden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice clean rooms and great service, don’t drive if you have a 4wd there is no parking options over 2.1m anywhere near the hotel but other then that was a great stay! I left the do not disturb on the door so they didn’t clean my room but they were thoughtful enough to leave a bag of towels and fresh toiletries at the door!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kausik

Stayed 2 nights in Jan 2025

10/10 Excellent

zainab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from my room.services was excellent walking distance to go shopping,restaurants attractions and transport .will definitely stay there again
Stayed 4 nights in Feb 2025

10/10 Excellent

Matilda

Traveled with family
I liked the upgrade and cleanliness thank you !!!
Stayed 1 night in Feb 2025