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Crowne Plaza Melbourne by IHG

4.5 star property

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Photo gallery for Crowne Plaza Melbourne by IHG

Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers
Suite, 1 Bedroom, River View | 1 bedroom, premium bedding, in-room safe, desk
Exterior
Cafe
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Bar
$139
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
1-5 Spencer Street, Docklands, VIC, 3008
  • Place, Crown Casino
    ‪2 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Place, Marvel Stadium
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View (High Floor)

9.2 out of 10
Wonderful
(11 reviews)
  • 269 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(51 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | View from room

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(7 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(4 reviews)
  • 581 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

9.4 out of 10
Exceptional
(72 reviews)
  • 285 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(35 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View

8.6 out of 10
Excellent
(19 reviews)
  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Casino View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Casino View)

9.6 out of 10
Exceptional
(7 reviews)
  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor, Casino View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (High Floor, Casino View)

9.0 out of 10
Wonderful
(2 reviews)
  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Melbourne by IHG

4.5-star hotel in Docklands
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Change of towels is available on request.
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Melbourne by IHG features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of 10 meeting rooms and coworking spaces. Event facilities measuring 12949 square feet (1203 square meters) include a conference center. This luxury hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge). A total renovation of this property was completed in December 2020.

Crowne Plaza Melbourne by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM.
Ottie's - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 45 per night); discounts available
  • Secured, covered self parking on site (AUD 45 per night)
  • Secured, covered valet parking on site (AUD 80 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dive Bar
  • Ottie's
  • Pow Wow

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference center (12,949 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 45 per night
  • Covered valet parking fee: AUD 80 per night (in/out privileges)
  • Nearby parking fee: AUD 45 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1024 reviews
Rating 8 - Good. 256 out of 1024 reviews
Rating 6 - Okay. 82 out of 1024 reviews
Rating 4 - Poor. 40 out of 1024 reviews
Rating 2 - Terrible. 26 out of 1024 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access! Staff were super friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and hotel room was very comfortable. Breakfast was great and valet parking made it so easy. We did have trouble finding access to the property as there was construction going on so it would have been helpful to have been given some information regarding this.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Stayed 1 night in Jul 2025

10/10 Excellent

Jacinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Will be staying again
Stayed 3 nights in Jul 2025

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff & location. Would've liked more options on room TV but this is a very minor issue. Overall 10/10.
Stayed 2 nights in Jul 2025

8/10 Good

Johan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

6/10 Okay

Geoffrey

Disliked: Staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

MYAT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all
Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, comfortable bed, great shower, beautiful views.
Stayed 1 night in Apr 2025

4/10 Poor

margret i

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms were tiny. The self service parking incredibly inconvenient and poorly explained how to get there. The breakfast buffet was average. I've stayed at the crown metropol across the road and honestly its twice the size of the rooms and the breakfast a lot better.
Stayed 1 night in Jul 2025

10/10 Excellent

Coby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean site. Friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Meaghan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff, very clean, location was outstanding, view incredible, handy having onsite cafe, room was big enough for our family of 2 adults and 2 young children. Concierge so helpful took our bags to our room and helped us with anything. Porta cot supplied was very clean and in excellent condition. Playroom in the building was awesome for the kids to have a play inside. Would stay again! Fridge could be bigger but big enough for a couple.
Stayed 2 nights in Jul 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

JUNFENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at the crowne plaza. Check in went smoothly and my room was lovely and clean. Buffet breakfast is exceptional and worth the extra cost. Couldnt fault my stay - all the staff were wonderful, kind and willing to go above an beyond. Thank you to AJ for a smooth check in experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay; the buffet breakfast was fantastic. The room was spotless and very quiet for the busy location. We had a lovely view of the river and being walking distance to the shops was amazing.
Stayed 1 night in Jul 2025

10/10 Excellent

Kalyan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Rooms were clean and nice lake view. Kids really enjoyed. Buffet break fast was great. We tried room service for dinner and the food was amazing. Definitely will recommend this hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maryanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff, good size room.
Stayed 2 nights in Jul 2025

8/10 Good

Natalie

Stayed 1 night in Jul 2025

10/10 Excellent

RHODA

Stayed 2 nights in Jul 2025

6/10 Okay

Rose Maud

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean,
Stayed 4 nights in Jul 2025

8/10 Good

Mel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses and pillows need an upgrade. There was no substance to the pillows and the mattress sunk in the middle so was hard sharing with another as you rolled towards each other.
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Audrey

The staff were fantastic so friendly and helpful especially with children very child friendly hotel the room was clean fantastic views we will definitely be back and recommend the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

Lovely Hotel very conveniently positiined for DFO, Crown Casino and trams. Bery comfortable, been grdat looking over the river each night, has a cafe attached for your coffee fix in the morning. Great staff always friendly 2nd stay here and would stay again.
Stayed 3 nights in Jul 2025