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Crowne Plaza Melbourne by IHG

4.5 star property

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Photo gallery for Crowne Plaza Melbourne by IHG

Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers
Cafe
Exterior
Suite, 1 Bedroom, River View | 1 bedroom, premium bedding, in-room safe, desk
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
1-5 Spencer Street, Docklands, VIC, 3008
  • Crown Casino
    ‪2 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Marvel Stadium
    ‪12 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor, No View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (High Floor, No View)

9.0 out of 10
Wonderful
(2 reviews)
  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

9.2 out of 10
Wonderful
(58 reviews)
  • 285 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, River View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View

8.8 out of 10
Excellent
(18 reviews)
  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.6 out of 10
Excellent
(31 reviews)
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower

Standard Room, 1 King Bed, Roll-in Shower | View from room

Standard Room, 1 King Bed, Roll-in Shower

10.0 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(7 reviews)
  • 285 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(44 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, River View (High Floor)

9.0 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

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About this property

Crowne Plaza Melbourne by IHG

4.5-star hotel in Docklands
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Change of towels is available on request.
Crowne Plaza Melbourne by IHG offers 432 accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crowne Plaza Melbourne by IHG features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of 10 meeting rooms and coworking spaces. Event facilities measuring 12949 square feet (1203 square meters) include a conference center. This luxury hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge). A total renovation of this property was completed in December 2020.

Crowne Plaza Melbourne by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:30 AM.
Ottie's - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Dive Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Pow Wow - This coffee shop serves breakfast, brunch, and light fare. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Hindi, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 17 per night); discounts available
  • Secured, covered self parking on site (AUD 17 per night)
  • Secured, covered valet parking on site (AUD 70 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dive Bar
  • Ottie's
  • Pow Wow

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference center (12,949 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 17 per night
  • Covered valet parking fee: AUD 70 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Crowne Plaza Melbourne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1002 reviews
Rating 8 - Good. 262 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trish

Stayed 6 nights in Mar 2025

8/10 Good

Leila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Standard king size room is great and has a fridge and great bathroom. However no facilities to have a drink of water amd no water bottled provided. Suggest to bring bottled water to store in fridge. Very quiet overall however can hear coversations in hallway when people walk past
Stayed 1 night in Mar 2025

10/10 Excellent

Bianca

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

darisha Maree

Stayed 5 nights in Dec 2024

8/10 Good

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A toaster in the room would have been handy and some cutlery but otherwise awesome
Stayed 1 night in Mar 2025

10/10 Excellent

Matilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, staff are so nice and welcoming
Stayed 7 nights in Mar 2025

10/10 Excellent

Tanya, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city, and the hotel was being worked on so lots of construction work.
Stayed 2 nights in Feb 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 5 nights in Mar 2025

8/10 Good

caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great helpful staff

The hotel was good value for money during Grand Prix , the pool is a little basic and currently there is a building site , so noisy . But staff were very helpful
Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
All good and exactly as advertised!
Stayed 1 night in Mar 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Ellie on reception was brilliant and went the extra mile for us giving us a complimentary upgrade and a room high up overlooking the river Yarra. Room was brilliant with superb views.
Stayed 4 nights in Mar 2025

8/10 Good

Hanh

Stayed 1 night in Mar 2025

10/10 Excellent

Jallay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Professional happy staff. The macaroons left on a plate for my Mum's birthday. The view from the window. The comfortable beds. The shower hot water and pressure. Didn't like: Room doors slamming. Glass areas in the room got finger marked easily. Corridor carpets look tired and not super clean although very difficult being high traffic areas. Breakfast drinks area is squashed with guests standing over each other. No hand sanitizer around. We are all touching serving spoons same buttons for drink options etc. In saying all this we have returned and we thoroughly enjoyed our night away from home. We would like to think we'll stay again in the future. We find it easy to get to and interesting if we have a casino river view.
Stayed 1 night in Mar 2025

8/10 Good

Adrian

Stayed 6 nights in Mar 2025

6/10 Okay

Shane

Traveled with family
Liked: Staff & service
Abit noisy ?gym not available , No bottles water or toothbrush / soap bars..etx
Stayed 1 night in Mar 2025

8/10 Good

Chanecia

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Gareth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities. Perfect as a place to rest/sleep whilst you explore all that Melbourne has.
Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing swim before leaving

We had a long trip home so before we left we went to the pool- the hotel kept our bags for us we checked out and relaxed until we were ready to leave for home. Thank you so much for that.
Stayed 1 night in Feb 2025

8/10 Good

Ramesh

Traveled with family
Liked: Staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Mitchell

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed for 2 nights, room had a door that had a button to open the door. Shower head was small and barely had any pressure. Would have asked to change rooms but was told this is not possible when checking in
Stayed 2 nights in Feb 2025

10/10 Excellent

roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lachlan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very luxurious
Stayed 1 night in Feb 2025

10/10 Excellent

hari

Stayed 19 nights in Feb 2025

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was way too soft, but had a really good sleep
Stayed 1 night in Feb 2025