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Drummond Apartments Services

3.5 star property

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December 2024
January 2025

Photo gallery for Drummond Apartments Services

Standard Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Front of property
TV, DVD player
One Bedroom Apartment with Sofa | Pillowtop beds, desk, iron/ironing board, free WiFi
Laundry room

Reviews

7.8 out of 10

Good

Popular amenities

  • Free airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Outdoor Space
  • Kitchen

Explore the area

Map
371 Drummond Street, Carlton, VIC, 3053
  • Lygon Street
    2 min walk
  • University of Melbourne
    6 min walk
  • Melbourne Museum
    11 min walk
  • Melbourne, VIC (MEB-Essendon)
    20 min drive

Room options

View all photos for One Bedroom Apartment with Sofa

TV, DVD player

One Bedroom Apartment with Sofa

  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Standard Apartment

  • 355 sq ft
  • Studio
  • Sleeps 2
  • 1 Double Bed

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Room

Essence Hotel Carlton

Free WiFi
Air conditioning
Gym
Game room
3.9 out of 5, Good, (1009)
The price is $140
per night
$154 total
includes taxes & fees
Dec 14 - Dec 15
Essence Hotel Carlton

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Drummond Apartments Services

3.5-star apartment in Carlton
Laundry facilities, express check-out, and tour/ticket assistance are available at this smoke-free apartment building. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a garden and multilingual staff. Each apartment provides a TV with digital channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a pillowtop bed, and a DVD player.
Drummond Apartments Services offers 7 accommodations with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. Digital television is provided. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers.

This Melbourne apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Drummond Apartments Services features multilingual staff, tour/ticket assistance, and a garden. Wireless Internet access is complimentary. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This business-friendly apartment also offers laundry facilities and express check-out.

Drummond Apartments Services is a smoke-free property.

Room service is available.

Languages

Chinese (Mandarin), English, Indonesian, Korean, Thai

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour free roundtrip airport shuttle
  • 24-hour airport shuttle

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Room service

Bedrooms

  • Pillowtop mattress
  • Rollaway/extra bed: AUD 35 per day

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with digital channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Services and conveniences

  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [Alston Apartment Hotel]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.00 per day
Cribs (infant beds) are available for AUD 10.00 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.00 per stay
  • Rollaway bed fee: AUD 35.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Drummond Apartments Services
Drummond Apartments Services Carlton
Drummond Services Carlton
Drummond Apartments Services Apartment Carlton
Drummond Apartments Services Apartment
Drummond Apartments Services Carlton
Drummond Apartments Services Apartment
Drummond Apartments Services Apartment Carlton

Drummond Apartments Services Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 200 reviews" "
Rating 8 - Good. 98 out of 200 reviews" "
Rating 6 - Okay. 40 out of 200 reviews" "
Rating 4 - Poor. 11 out of 200 reviews" "
Rating 2 - Terrible. 7 out of 200 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Convenient location, close to public transport and eateries
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Good points: - check in easy all information text messaged to me for my late check in - parking was easy - sheets/linen was good - staff were friendly and helpful Bad points: - shower and bathroom were gross - mould, black mould. Could so easily be cleaned - no kettle in the kitchen - window locks didn't work - a bit unsettling with a ground floor apartment, didn't feel that safe - bed needs an upgrade, sinks in the middle pretty bad - garden beds out the front have been left abandoned - it could be made really nice but hasn't been Overall the property *could* have been great, but some things have obviously been let go and not cared about.
Stayed 1 night in Jan 2020

4/10 Poor

Lenz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this as the reviews weren't too bad. It didn't have a lift so we had to carry our luggage up the stairs. Note rooms 7-10 are on the top floor. We expected the place to be a little run down but found out it was mainly from the lack of maintenance. Cutlery and crockery a mish-mash - no two forks and spoons or drink-ware were alike. Pluses: Good location, room layout, shower and electricals (except TV and ventilation fans) and wifi work well, kitchen trash cleared almost daily. Friendly staff at check in and housekeeping. Minuses: A little stale smelling as a first impression. Base of toilet had urine stains, shower muck on grouting, toilet trash wasn't cleared for the week, TV had 'no signal' (thank goodness for youtube), big spiders (one crawled on me at night and accidentally squashed it when flicking it with my leg, next day killed another one with a body about 8mm long), living room roller blind mechanism free-wheels allowing the blind to crash down onto the sill if not controlled, doesn't stop half way; only fully open or fully closed. No privacy curtains, toilet ventilation fan roars like an engine, kitchen ventilation fan 'chirps' as it struggles to turn. Lastly security may be of concern as the main stairwell is dark for the first few hours of the night, the main door and room door are run by codes and the chain lock is able to come off even when it is fully slid into place (it's damaged and allows entry with just a little force). Overall just short of an OK.
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
shower drain is blocked , exhaust fan above shower not working, toilet set is loose
Stayed 1 night in Jun 2019

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
Room was basic but suited our needs we were out all day. Confidently located and reasonably priced.
Stayed 5 nights in Jan 2019

2/10 Terrible

Chris, Perth, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
We chose these apartments because we were going to the Melbourne Cup and it was advertised as being only 800 mt away. This was only if you were a crow. Reality was 5.3 km away by road or a 2.5 hour walk. Reception was in another building. Had to pay extra for parking which was unexpected. There was no lift and stairs were dirty. It looked ok on first look at apartment but cleanliness was only surface deep. Mould in shower and on ceiling. Removed rubbish bag and bin was disgusting. Took rubbish to bin and found the outside bin area was full of cigarette butts, rubbish and broken glass. Had not been cleaned in months. Cooking utensils all needed replacing, very old and well used. Dining table and chairs old and rocked. No room to put your bags(not good if you have a bad back) and tv in a very low position.
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Great location. But The place is run down now, need lot of maintainance and cleaning. I stayed here few month ago, the light in corridor was out and I told them about it. I'm here this time, the same light is still out.
Stayed 5 nights in Oct 2018

10/10 Excellent

Shermin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Good service
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No check in reception in house and have to do it at Askron apartment nearby. Sofa need to change. Very inconvenient to have to come down from car everytime to key in code to open the auto gate. Should lower down the flat rate carpark fee per day for the guest staying in. Overall good place to stay.
Stayed 10 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean room
As a house keeping supervisor for a hotel i have certain but not unreasonable expectations. However nothing prepared me for the shock of walking in to my assigned room to find it had not been cleaned at all! The bathroom mirror was filthy, the sink had hair in it, the shower had not been wiped down or cleaned, the toilet had stains in it from the previous occupant. The kitchenette had food crumbs and stains all over the bench and there was food waste left in the sink. Then there was the hair all over the room. The only clean thing in the room was the linen on the bed and the towels. On calling reception i received an apology but was asked if i was ok to stay in the room as there was nothing that could be done at that time (6.30pm), so i stayed. Speaking to reception the following day, again i receive an apology but no real suggestion of recompense of any sort, only the promise of a great discount rate for my next stay, as if that might happen. Extremely disappointed, as no matter how much you pay for your room it should at least be clean and without the presence of the previous occupant.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice place to stay at except very inconvenient when have to go out from the car to open the autogate.
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a great stay lots of information & great staff
was a great stay lot of information given to us and easy to get to park was a bit of a issue but was good to be able to park in the safely of behind gates after asking.
Stayed 1 night in Dec 2017

8/10 Good

Marlene, Mornington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A great location with everything you need, very helpful and organised staff jut a phone call or text away. Staying in the heart of Carlton with everything you need a short walk away or several tram trip options around the corner. Plenty of space, a kitchenette and onsite undercover parking with a fast cold air conditioner as needed for a hot few days.
Stayed 3 nights in Dec 2017

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Confusing check in & late check out process
The check in process was very confusing-there is no reception at the Drummond, as I found out after I was dropped off there with all my luggage. I had to walk to the sister apartments, The Alston, on Elgin street, where check in was done. I had missed this, as it was part of fine print under important information. No street address is written for the Alston though, but is left at the entrance to the Drummond.I was offered the choice to remain there, which I did, as a room was available. I'm not sure that the swap was value for money by comparing the two retrospectively. I asked for a free upgrade to late checkout at 12. The coded door, meant that the cleaning service arrived promptly at 9am, loudly banging on door, then entering apartment to clean. After a busy week, I would have appreciated more privacy & a sleep in. Reception said, the cleaner was told I was checking out late. Although clean, the room was small and some street noise filters through. For the high price paid, I would definitely book elsewhere next time.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Well appointed. Good facilities. Proximity to amenities, Restaurants, entertainment. I'll be back.
Stayed 1 night in Oct 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton
Apart from the time it took to book in, the stay was great. The location was superb, the manager was very helpful and the room was really quite good.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient location to transport and shops. Reasonably pricec

6/10 Okay

joel, Sg

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good but inconvenient
Place is well located, surrounding quiet, room well maintained, has the necessities, door is amazingly hard to open, the killer is the lack of an elevator, carrying heavy luggage up a few flight of stairs is a put off.

8/10 Good

Chrissie, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat, clean and easy
Budget accomodation well located north of the city. A late booking was not too much trouble either. Will be back

8/10 Good

belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Excellent size apartment and kitchenette. The bed was excellent, very comfortable. The bathroom is a little out dated. But it was great.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Check in is around the corner, not far to walk, so no staff based at the apartments. Pleasant staff at reception.