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Mercure Melbourne St Kilda Road

3.0 star property

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Breakfast, lunch and brunch served
Classic Room, 1 Bedroom, Balcony | In-room safe, laptop workspace, blackout drapes, soundproofing
In-room safe, laptop workspace, blackout drapes, soundproofing
In-room safe, laptop workspace, blackout drapes, soundproofing
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
568 St. Kilda Road, Melbourne, VIC
  • Alfred Hospital
    ‪8 min walk‬
  • Crown Casino
    ‪4 min drive‬
  • Rod Laver Arena
    ‪4 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪29 min drive‬

Room options

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About this property

Mercure Melbourne St Kilda Road

3-star hotel in Melbourne Central Business District
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Other amenities include WiFi in public areas, self parking, and a meeting room. Housekeeping is available on request.
Mercure Melbourne St Kilda Road offers 145 air-conditioned accommodations with espresso makers and safes. 45-inch Smart televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is available for a surcharge. This Melbourne hotel also offers tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge). Guests can use the outdoor pool at a partner property. A total renovation of this property was completed in March 2023.

Mercure Melbourne St Kilda Road is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Naima Bar & Restaurant - This restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Reservations are required.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Uncovered self parking on site (AUD 40 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: AUD 20 to 30 for adults and AUD 20 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Naima Bar & Restaurant

Things to do

  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool
  • Crib (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - March 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Cribs (infant beds) are available for AUD 22.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 20 to 30 for adults, and AUD 20 to 30 for children
  • Uncovered self parking fee: AUD 40 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 22.0 per stay
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Melbourne St Kilda Road Hotel
Mercure Melbourne St Kilda Road Melbourne
Mercure Melbourne St Kilda Road Hotel Melbourne

Mercure Melbourne St Kilda Road Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 84 reviews
Rating 8 - Good. 22 out of 84 reviews
Rating 6 - Okay. 16 out of 84 reviews
Rating 4 - Poor. 8 out of 84 reviews
Rating 2 - Terrible. 5 out of 84 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ross

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base for the family - with a kitchenette.
Stayed 3 nights in Oct 2024

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is now an Oaks, was great would recommend
Stayed 2 nights in Oct 2024

10/10 Excellent

Nevay

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay. The staff were great and always had a smile. The room was comfortable, we also had 2 cockatoo's visit us the first day we arrived on the balcony. Thank You! Nevay and Brett
Stayed 2 nights in Aug 2024

8/10 Good

Sue

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to see the name of the property from the road which made it difficult to locate whilst driving.
Stayed 3 nights in Sep 2024

8/10 Good

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my appointment at the Alfred
Stayed 1 night in Sep 2024

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the Alfred hospital. Quiet room, very helpful staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anmol, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Very well
Stayed 1 night in Aug 2024

6/10 Okay

Keith, Elwood

Liked: Cleanliness
Mattress was hard & pillows hard and high. Restaurant attached to hotel is closed permanently for dinner (main reason we chose this hotel).
Stayed 1 night in Aug 2024

6/10 Okay

George

Traveled with family
Liked: Cleanliness, staff & service
Room/s were OK in standard...nothing special. Even with heating on all evening, the rooms felt cold, especially when you look up and realise the ceiling is the underside of the concrete slab from the floor above, ie. no ceiling insulation. Also, Netflix and YouTube do not work in the rooms. Remote control has buttons to access both, but the TV itself does not have these apps on it so forget about watching TV unless it's free to air rubbish.
Stayed 1 night in Aug 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Makesi

Stayed 1 night in May 2024

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all round it worked for work from my work trip
Stayed 2 nights in May 2024

2/10 Terrible

Matt

Stayed 1 night in May 2024

2/10 Terrible

matt

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lack of customer care, I will never book again as it’s cost me my booking and surcharges when I was only there for a hospital stay at the Alfred hospital which was cancelled and no leeway for such discrepancies
Stayed 2 nights in May 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
Some odor when get in room, but not noticeable after a while
Stayed 2 nights in May 2024

6/10 Okay

Salome

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Brendon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy place to stay
Stayed 1 night in May 2024

6/10 Okay

Mary

Rooms perfect. Disappointed no restaurant open at night. Limited lighting outside a danger. So hard to find on arrival. Not for us
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Wayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dog barking & dimly lit in the front of building
Stayed 1 night in Apr 2024

8/10 Good

Franz Bascope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

William, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Ethan

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The staff are not very friendly
Stayed 1 night in Apr 2024