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Mercure Welcome Melbourne

4.0 star property

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Photo gallery for Mercure Welcome Melbourne

Exterior
Lobby
Exterior
Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪2 min walk‬
  • Queen Victoria Market
    ‪13 min walk‬
  • Crown Casino
    ‪4 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪28 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Welcome Melbourne

4-star hotel in Melbourne Central Business District
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available on request.
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge). A total renovation of this property was completed in June 2022.

Mercure Welcome Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered self parking on site (AUD 24 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping mall

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 1012 reviews
Rating 8 - Good. 383 out of 1012 reviews
Rating 6 - Okay. 165 out of 1012 reviews
Rating 4 - Poor. 87 out of 1012 reviews
Rating 2 - Terrible. 41 out of 1012 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Georges

Liked: Staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

dale

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the bed It was like sleeping on a slab of concrete
Stayed 1 night in Dec 2024

8/10 Good

Douglas, Chermside

Liked: Cleanliness, staff & service
Great location and Breakfast Buffet sets you up for the day.
Stayed 4 nights in Dec 2024

8/10 Good

Barbara

Traveled with family
Perfect location for getting around Melbourne
Stayed 3 nights in Nov 2024

4/10 Poor

Charles

Traveled with partner
Disliked: Cleanliness, staff & service
Like that it was in China Town, disliked service we were there for 4days and the room was not cleaned once
Stayed 4 nights in Nov 2024

6/10 Okay

Marie

Noisy in the corridor
Stayed 1 night in Dec 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Siew Hoong

Traveled with family and small children
Liked: Cleanliness, staff & service
Booked a room for family of 4 but found the room a bit small for all 4 of us. Hotel is a bit dated and has very simple facilities but wins in very convenient location close to big malls, shops and restaurants as well as tram stops. Overall a good stay.
Stayed 3 nights in Nov 2024

6/10 Okay

Darren, Wodonga

Traveled with family
Pressure washing outside our room window at 7.30am Saturday morning
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a little too hard for me
Stayed 1 night in Nov 2024

8/10 Good

James

Great location in Melbourne CBD
Great location in Melbourne CBD
Stayed 1 night in Nov 2024

10/10 Excellent

John

Stayed 2 nights in Nov 2024

6/10 Okay

John-Paul

Traveled with partner
Liked: Staff & service, amenities
The room we were upgraded to was old ( not like photos when booking) but management did change lights to make it lighter. Bathroom was clean and hot water great. Staff were helpful. Convenience to shops is excellent.
Stayed 4 nights in Nov 2024

6/10 Okay

Martin

Traveled with group
Yes
Stayed 2 nights in Nov 2024

10/10 Excellent

Irene

Traveled with family
Stayed 1 night in Nov 2024

10/10 Excellent

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Small rooms access not great
Stayed 5 nights in Nov 2024

2/10 Terrible

Jeremy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Faulty air con. Asked 3 times to have it fixed. Left with a portable fan than was too noisy. Couldn’t sleep there. Left before our stay. No other rooms to be moved into. Seeking refund as we didn’t stay.
Stayed 1 night in Nov 2024

4/10 Poor

Hani El Badawi El

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Honestly everything was great but only one remark which was the smell in the corridors and the rooms was absolutely terrible.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and friendly staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Felicita, St Ives

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and my room was spotless with a comfortable bed and pillows
Stayed 1 night in Nov 2024

6/10 Okay

Mark

Liked: Staff & service
Stayed 3 nights in Nov 2024

4/10 Poor

Peter

Traveled with family
Disliked: Amenities, property conditions & facilities
We arrived and were told we were given an upgrade. This was an upgrade? What was the room we were to have before like? As usual the room did not look like the ones in the photo gallery. Not even close. The room was small, a bookcase was used instead of a wardrobe. There was no place to set up the kettle as the desk that was there was too far away from the power sockets. One power socket was falling out of the wall near the bookcase. The shower leaked onto the bathroom floor so the bath mat was always dripping wet. The ventilation fan in the bathroom didnt work. The cold water tap fell off and needed to be held to the tap spine to use. Air conditioner vent was hidden behind the wall mounted TV so we couldn't feel any affect of the cooling. It didn't feel like there was any air coming out of it anyway. The next morning when I reported it the response was we will fix what we can and sorry about that. All they did was put a screw in the cold tap. Breakfast was OK. Coffee was surprisingly good coming out of a machine. This was an upgrade? What was the room we were to have before like? It's a no from me. If I come back to melbourne, I'll look elewhere to stay.
Stayed 2 nights in Nov 2024

6/10 Okay

steve

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
BATH ROOM NOT BIG ENOUGH TOILET IS TO CLOSE TO THE SHOWER.
Stayed 3 nights in Nov 2024