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Novotel Melbourne Airport

4.0 star property

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Photo gallery for Novotel Melbourne Airport

Meeting facility
Body treatments, hydrotherapy, aromatherapy, body scrubs, facials
Exterior
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Room service
  • Bar

Explore the area

Map
1 Grants Road Melbourne Airport, Melbourne Airport, VIC, 3045
  • URBNSURF Sports Park
    ‪3 min drive‬
  • Royal Melbourne Showgrounds
    ‪15 min drive‬
  • Flemington Racecourse
    ‪16 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪9 min walk‬

Room options

View all photos for Superior Room, 1 Queen Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Accessible

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Novotel Melbourne Airport

4-star hotel in Melbourne Airport
An indoor pool, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour health club, a sauna, and a conference center are onsite. Change of towels is available on request.
Novotel Melbourne Airport offers 248 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 55-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
In addition to an indoor pool, Novotel Melbourne Airport provides a 24-hour health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to 16 meeting rooms and coworking spaces. Event facilities measuring 4015 square feet (373 square meters) include a conference center. This business-friendly hotel also offers spa services, multilingual staff, and concierge services. An area shuttle within 400 meters and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Parking is available onsite for a surcharge. A total renovation of this property was completed in July 2024.

Novotel Melbourne Airport is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 10:00 AM.
Boccata - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Small Holdings - This café serves breakfast, brunch, lunch, and light fare. Open select days.
Amber State Taphouse - Onsite pub. Happy hour is offered. Open select days.
Boccata Wine Bar - This wine bar serves dinner and light fare. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Italian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free area shuttle up to 400 m
  • Secured self parking on site (AUD 40 per night)
  • Secured valet parking on site (AUD 69 per stay)
  • Secured extended parking on site (AUD 40 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 5:30 AM to 10:00 AM for a fee: AUD 40 for adults and AUD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amber State Taphouse
  • Boccata
  • Boccata Wine Bar
  • Small Holdings

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Fitness classes
  • Indoor pool
  • Pilates classes
  • Sauna
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Free area shuttle
  • High chair
  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference center (4,015 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Elevator (80 inch wide door)
  • Pool hoist on site
  • Sign language-capable staff
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated entire property - July 2024
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's all mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 40.00 for adults and AUD 20.00 for children
  • Secured self parking fee: AUD 40 per night
  • Secured valet parking fee: AUD 69 per stay
  • Secured extended parking fee: AUD 40 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Novotel Melbourne Melbourne
Novotel Melbourne Airport Hotel
Novotel Melbourne Airport Melbourne Airport
Novotel Melbourne Airport Hotel Melbourne Airport

Novotel Melbourne Airport Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 252 reviews
Rating 8 - Good. 58 out of 252 reviews
Rating 6 - Okay. 24 out of 252 reviews
Rating 4 - Poor. 14 out of 252 reviews
Rating 2 - Terrible. 6 out of 252 reviews

9.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay between international and domestic flights. This place was outstanding. New, modern, quiet and excellent staff. On site cafe and restaurant. Easy walk from all terminals although there is a shuttle if you need it for mobility reasons (time wise it’s probably faster to walk). I’d definitely stay again.
Stayed 2 nights in Mar 2025

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little confusing as there's the same main reeptuon and restaurant as another hotel on the same site, but easy enough to work out.
Stayed 1 night in Feb 2025

10/10 Excellent

Diedra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent and clean, the transport links into the city were frequent and easy to use. Check in and out were very good, staff were friendly and approachable.
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Stayed 1 night in Feb 2025

6/10 Okay

Ada Vicentha, Altona Meadows

Traveled with family and small children
Liked: Staff & service
The bed was very comfortable and the buffet breakfast was good. I was expecting that the indoor poll was heated but it wasn’t. Also expected that the room was a bit bigger because the picture looks bigger. Can’t adjust the airconditioning lower than 21 degree celsius. Also, the hotel should inform the guests to book the facial and massage before checking in because it was already fully booked when I tried to book on the day. I was expecting a more relaxing day because I chose to spend my weekend here because it’s a hotel spa, sadly I didn’t. Maybe it’s just good for an airport hotel but would not recommend if you want a staycation or relaxation day.
Stayed 1 night in Mar 2025

8/10 Good

Kerrryne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

SAMUEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Asinate

Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor check in/ check out.

Was dissapointed with check in and check out. Stood in check in for 10 minutes whole two people were behind the desk. The secong person was just standing there didnt take any interest in serving me. On check out was told they would email the invoice. Nothing had ro follow up myself.
Stayed 1 night in Mar 2025

6/10 Okay

David

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Bert

Stayed 1 night in Feb 2025

2/10 Terrible

CHENG-TAO

Traveled with partner
Disliked: Staff & service
I would like to make a complaint with our stay at Novotel on 1st March 2025. We checked into the hotel on 1st March, and caught a good trip on the Airport Shuttle, from the airport. We were happy with the room. However when we checked out at 3:30am on 2nd March, the service was terrible. We had booked the shuttle bus back to the airport at 4am, 2nd March, and waited after we checked out. After 10 minutes of waiting, we checked at the front desk staff, and was told that the shuttle bus had cancelled. The male staff even told us that he knew we were booked at 4pm for the Shuttle, but neglected to inform us of the cancellation. This inaction by the staff is not professional at all, and I believe does damage to the reputation of the hotel brand. Can I suggest that the staff be more trained, so that they have more of the well-being of the hotel guests in mind? I don't think a simple message to us informing us of the shuttle cancellation is too much to ask??? We would not recommend this hotel to anyone else.
Stayed 1 night in Mar 2025

10/10 Excellent

surapat

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service

No shuttle bus and no one answers phone

Never answered phone number they provided to call shuttle bus on arrival at airport - I rang repeatedly and tried different numbers - no answer. I was left stranded at airport feeling unwell and unable to get to hotel. Dreadful customer service!!
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything looks clean/new ish. A pretty good gym that's 24/7, but I wished the pool and sauna would close a bit later than 8pm.
Stayed 1 night in Feb 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Stayed 1 night in Feb 2025

10/10 Excellent

Hung Ping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge the price is different from website I’m so confused i
Stayed 2 nights in Feb 2025

10/10 Excellent

Siobhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soft and comfortable beds, clean
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Feb 2025

2/10 Terrible

Salwa

Stayed 2 nights in Feb 2025

6/10 Okay

Daniella

Stayed 1 night in Feb 2025