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Novotel Melbourne on Collins

4.5 star property

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Photo gallery for Novotel Melbourne on Collins

Exterior
Junior Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace
Bar (on property)
Indoor pool
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Housekeeping
  • Parking available
  • Breakfast available

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Regent Theatre
    ‪3 min walk‬
  • Bourke Street Mall
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪30 min drive‬

Room options

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Living room | 32-inch LCD TV with satellite channels, TV, pay movies

Family Suite, Multiple Beds

  • 527 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Accessible Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Down comforters, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Stamford Plaza Melbourne

  • Pool
  • Hot Tub
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, (1656)
The price is $174
per night
$192 total
includes taxes & fees
Mar 18 - Mar 19
Stamford Plaza Melbourne

About this property

Novotel Melbourne on Collins

Melbourne hotel connected to a shopping center, steps from Collins Street
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Melbourne on Collins features an indoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 7018 square feet (652 square meters) include a conference center. This family-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Parking is available onsite for a surcharge.

Novotel Melbourne on Collins is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 38 to 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,018 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 to 38 for adults, and AUD 0 to 38 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 471 out of 1005 reviews
Rating 8 - Good. 335 out of 1005 reviews
Rating 6 - Okay. 126 out of 1005 reviews
Rating 4 - Poor. 42 out of 1005 reviews
Rating 2 - Terrible. 31 out of 1005 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bree

Stayed 4 nights in Oct 2024

6/10 Okay

Kerry

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

J R

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very uncomfortable
I booked three rooms for a business trip and in all three rooms, the air-conditioning did not function, making for impossible and very uncomfortable sleeping conditions. Not good enough
Stayed 2 nights in Nov 2024

8/10 Good

Angelo, Nicholson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ideal, staff fantastic, rooms old but clean. The only negative was that on the hottest two days of the year thus far, the air conditioning broke down. I did ask to have it fixed however they claimed the whole system was broken which on speaking to other guests whose rooms were cold, I had to question. Obviously, not a weekend fix.
Stayed 2 nights in Nov 2024

8/10 Good

Robyn-Anne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great Food
It was a pleasant stay. It was disappointing not to have a view of anything but the atrium but I think this is a common issue in Melbourne. Menu was great. I would consider staying again.
Stayed 5 nights in Nov 2024

8/10 Good

Cellina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A quiet stay with standard service. Concierge on Saturday afternoon was brilliant. We weren’t made aware of the major renovations occurring. Room had an internal window that looked out over the renovations and into the pool and gym. Because of this the privacy was lacking in our room and public spaces. Stayed in a family suite. The second ‘bedroom’ was small and the door wouldn’t stay shut as the strike plate was missing. The bathroom door couldn’t be locked, it was sticky. Beds were suitably comfortable. Overall a decent stay for the night even if it was quite pricey. Would consider alternatives and weigh up the options of booking again.
Stayed 1 night in Nov 2024

10/10 Excellent

Marlos Henrique

Stayed 3 nights in Oct 2024

8/10 Good

penny

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Had a great stay at the Novatel. We ordered the breakfast with our package and it was well worth it. My only let down was the sleeping pillows were to soft for my liking.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kylie

Stayed 3 nights in Oct 2024

8/10 Good

Anthea

Stayed 2 nights in Oct 2024

4/10 Poor

Anthea

Stayed 2 nights in Oct 2024

8/10 Good

ANDREW

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff, decent size room, well equipped gym. The hotel decor is quite tired. The most frustrating element was the WiFi. It was barely over a 1mb speed for the whole duration of my stay, which is laughably slow.
Stayed 5 nights in Nov 2024

8/10 Good

Vivienne

Business traveler
Liked: Staff & service
n
Stayed 3 nights in Oct 2024

8/10 Good

Peter

Stayed 2 nights in Oct 2024

8/10 Good

Danielle Victoria

Stayed 3 nights in Oct 2024

8/10 Good

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Paula

Traveled with partner
Excellent location- close to everything
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but a bit tired
Despite the hotel’s favorable location, the guest experience was significantly compromised by the subpar condition of the rooms. Several amenities were missing or malfunctioning, including missing light fixtures and inadequate lighting throughout the room. The bathroom layout was poorly designed, causing inconvenience during use. The absence of night lights or dim lights further exacerbated the situation, making it challenging to navigate the bathroom at night. Additionally, the room carpet was visibly soiled, and the bathroom had not been adequately dried, which contributed to the overall discomfort.
Stayed 4 nights in Oct 2024

10/10 Excellent

Anna

Stayed 1 night in Sep 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
Very conveniently located and food very good. But hotel is scruffy, room carpet ripped in two places, carpet in reception disintegrating. Desk and vanity unit surfaces in room peeling off, the place needs a refit.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Service was fantastic especially the restaurant staff
Stayed 1 night in Oct 2024

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
great night out
Stayed 1 night in Oct 2024

8/10 Good

BUI NGUYEN

Liked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Stayed 1 night in Oct 2024