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Pan Pacific Melbourne

5.0 star property

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Photo gallery for Pan Pacific Melbourne

Panoramic Suite (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk
Exterior detail
Exterior detail
Two Bedroom City Skyline Suite | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Laundry
  • Room service
  • Parking available

Explore the area

Map
2 Convention Centre Place, South Wharf, VIC, 3006
  • Melbourne Convention and Exhibition Centre
    ‪1 min walk‬
  • Crown Casino
    ‪8 min walk‬
  • Melbourne Central
    ‪5 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Two Bedroom Bay View Suite

Two Bedroom Bay View Suite | Premium bedding, minibar, in-room safe, desk

Two Bedroom Bay View Suite

  • 818 sq ft
  • Bay view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom City Skyline Suite

Two Bedroom City Skyline Suite | Premium bedding, minibar, in-room safe, desk

Two Bedroom City Skyline Suite

  • 818 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 409 sq ft
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 409 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room with City View

Premier King Room with City View | Premium bedding, minibar, in-room safe, desk

Premier King Room with City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Queen Room

Premium bedding, minibar, in-room safe, desk

Family Queen Room

  • 409 sq ft
  • Bay view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Pacific Club Room (Pacific Club Access)

Pacific Club Room (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk

Pacific Club Room (Pacific Club Access)

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Yarra Suite (Pacific Club Access)

Yarra Suite (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk

Yarra Suite (Pacific Club Access)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite (Pacific Club Access)

Panoramic Suite (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk

Panoramic Suite (Pacific Club Access)

  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Pan Pacific Melbourne

5-star Melbourne hotel, connected to a shopping center in South Wharf
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Pan Pacific Melbourne offers 396 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 5-star property consist of a 24-hour business center, 8 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 4844 square feet (450 square meters) include a conference center. This luxury hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge).

Pan Pacific Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen - This bar serves light fare only. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered self parking on site (AUD 35 per day)
  • Secured, covered valet parking on site (AUD 65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 48 for adults and AUD 24 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Orr
  • Dock 37 Bar and Kitchen
  • Dock 37 Bar and Kitchen

Things to do

  • 24-hour gym
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center (4,844 square feet of space)

Outdoors

  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • Ballroom
  • Built in 2009
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.25 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 180.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48 for adults and AUD 24 for children
  • Covered self parking fee: AUD 35 per day
  • Covered valet parking fee: AUD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 180.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Pan Pacific Melbourne Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1015 reviews
Rating 8 - Good. 190 out of 1015 reviews
Rating 6 - Okay. 69 out of 1015 reviews
Rating 4 - Poor. 24 out of 1015 reviews
Rating 2 - Terrible. 9 out of 1015 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down Under
Great hotel. Staff was super friendly and the room was wonderful. The room was beautiful and quiet. They also had a nice gym with lots of equipment.
Stayed 6 nights in Sep 2024

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Loved that the room we had came with private lounge for dinning and free items from minibar. Really elevated the experience and stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Georgia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very comfortable bed. Breakfast buffet great too. Only one minor thing was that the bathroom sink push tap was broken. We would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

keith

Stayed 1 night in Nov 2024

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Location was perfect but didn't like the added nightly rate taxes etc from wotif.com!
Stayed 1 night in Nov 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and excellent breakfast.
Stayed 1 night in Nov 2024

6/10 Okay

Amanda

Business traveler
Disliked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tashana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a conference at the convention centre and couldn't have picked a better spot. The convention centre is conveniently attached to the hotel by a walkway making it easy access with the unpredictable Melbourne weather. The club lounge access was definitely worth getting and the barista made coffee was great in addition to the club food options which were delicious and fresh. The Club was also very spacious and child-free after 5pm which made it pleasant to catch up on work and relax with some wine after the conference with amazing views of the city. Plentiful alcoholic and non alcoholic beverages to choose from including cocktail specials each day. The Club had a relaxing vibe to it and was the perfect option for relaxing while traveling solo on a work trip. Appreciated the room upgrade too. Professional check in staff and lovely porters. I wouldn't hesitate to book here again, especially if I was down in Melbourne for a conference at the convention centre.
Stayed 2 nights in Nov 2024

10/10 Excellent

Anna

Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
The views amazing! Super comfy rooms with everything you need.
Stayed 2 nights in Nov 2024

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at Pan Pacific. Upon arrival around 1pm we not only had access to our room but were upgraded to a two bedroom suite on the top floor! The convenience of value parking alone was worth it. What I was most impressed with was although we had a late check out we opted to check out at earlier 11:15am to shop at DFO. Our bags were left with the concierge and upon returning 2 hours later to leave were told the bags were now in my vehicle out the front! Super impressed the staff were so efficient and organised. Our only disappointment albeit quite minor was the limitations on the night owl menu. We found the options quite limiting. An option for a toasted sandwich ie cheese or cheese/ham would meet a lot of people's brief after 10pm at night but nothing of that nature was available. We really enjoyed our stay and would recommend the venue to family and friends. The staff were professional, friendly and efficient. Well done Pan Pacific and Thank You!! We will be back.
Stayed 1 night in Nov 2024

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Convention Centre
Stayed 3 nights in Nov 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were made to feel very welcome, our room had the beautiful morning sun and view of the river . We had everything we needed in the room, including a good hairdryer . We stayed in the king pacific room and it included breakfast and evening drinks and nibbles which was perfect for us.
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Stayed 4 nights in Oct 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable with easy check in
Stayed 1 night in Nov 2024

8/10 Good

Marino

Stayed 1 night in Oct 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view, fantastic bed and pillows
Stayed 1 night in Nov 2024

8/10 Good

Geoffrey

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, but annoying whenever someone comes in the room (like to replenish water bottles at night) they take the room key in the electricity slot. So you return to a room with the wrong temperature and complete darkness.
Stayed 2 nights in Oct 2024