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Pan Pacific Melbourne

5.0 star property

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Photo gallery for Pan Pacific Melbourne

Panoramic Suite (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk
Exterior
Two Bedroom City Skyline Suite | Premium bedding, minibar, in-room safe, desk
Exterior detail
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Laundry

Explore the area

Map
2 Convention Centre Place, South Wharf, VIC, 3006
  • Melbourne Convention and Exhibition Centre
    ‪1 min walk‬
  • Crown Casino
    ‪8 min walk‬
  • Melbourne Central
    ‪5 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Two Bedroom Bay View Suite

Two Bedroom Bay View Suite | Premium bedding, minibar, in-room safe, desk

Two Bedroom Bay View Suite

  • Bay view
  • 818 sq ft
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom City Skyline Suite

Two Bedroom City Skyline Suite | Premium bedding, minibar, in-room safe, desk

Two Bedroom City Skyline Suite

  • City view
  • 818 sq ft
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Bay view
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Bay view
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room with City View

Premier King Room with City View | Premium bedding, minibar, in-room safe, desk

Premier King Room with City View

  • City view
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Queen Room

Premium bedding, minibar, in-room safe, desk

Family Queen Room

  • Bay view
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Pacific Club Room (Pacific Club Access)

Pacific Club Room (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk

Pacific Club Room (Pacific Club Access)

  • City view
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Yarra Suite (Pacific Club Access)

Yarra Suite (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk

Yarra Suite (Pacific Club Access)

  • City view
  • 915 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite (Pacific Club Access)

Panoramic Suite (Pacific Club Access) | Premium bedding, minibar, in-room safe, desk

Panoramic Suite (Pacific Club Access)

  • City view
  • 732 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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About this property

Pan Pacific Melbourne

5-star Melbourne hotel, connected to a shopping center in South Wharf
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Pan Pacific Melbourne offers 396 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 5-star property consist of a 24-hour business center, 8 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 4844 square feet (450 square meters) include a conference center. This luxury hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Onsite parking is available (surcharge).

Pan Pacific Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Dock 37 Bar and Kitchen - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen - This bar serves light fare only. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered self parking on site (AUD 35 per day)
  • Secured, covered valet parking on site (AUD 65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 48 for adults and AUD 24 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Orr
  • Dock 37 Bar and Kitchen
  • Dock 37 Bar and Kitchen

Things to do

  • 24-hour gym
  • Shopping mall

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center (4,844 square feet of space)

Outdoors

  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • Ballroom
  • Built in 2009
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.25 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 180.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48 for adults and AUD 24 for children
  • Covered self parking fee: AUD 35 per day
  • Covered valet parking fee: AUD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 180.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Pan Pacific Melbourne Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1009 reviews
Rating 8 - Good. 192 out of 1009 reviews
Rating 6 - Okay. 68 out of 1009 reviews
Rating 4 - Poor. 23 out of 1009 reviews
Rating 2 - Terrible. 9 out of 1009 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glynis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shivneel

Liked: Cleanliness, staff & service, property conditions & facilities
Has the best city view.
Stayed 1 night in Jan 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

ABTAR, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very organized
Stayed 4 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pan Pacific Perfection
Incredible hotel 💙 .. staff were lovely and helpful. Hotel was stunning. Close to everything. Rooms were clean and the BEST air-conditioning!!
Stayed 1 night in Jan 2025

8/10 Good

marilyn

Stayed 4 nights in Dec 2024

4/10 Poor

donna

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Unfortunately only 2 lifts out of 4 were in service which led to on times a 20 minute wait in the foyer and on our designated floor. Barista coffees with breakfast were served in takeaway cups.
Stayed 2 nights in Dec 2024

8/10 Good

Manoj

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Tracey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Glass bathroom doors are not great choices
The location and room to see fireworks was spot on. The room design not so great for sleeping. The bed too soft for me, glad I brought my own pillow as the ones provided were not great either. The AC was fine the first night but the second night didn’t seem to be working. The bathroom door is frosted glass, great during the day but being the bathroom faces into the bed, if anyone used the bathroom during the night, the one sleeping was woken up by the light glow. Pity it didn’t have a blockout blind like the window- they were great! We had the breakfast on the last morning - definitely did not get our moneys worth, we arrived at the tail end of the service, the options were limited despite paying full price and the options were very ordinary and not worth the price, which was disappointing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Siew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Room is spacious n clean.
Stayed 6 nights in Dec 2024

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities
Terrible check out experience. 4 lifts and none of them taking guests as all were full. After waiting 20 min, walked down the emergency stairs, only for the lower floor exits being locked. Walked back up to level 4 with other guests and had to knock on the door to be let on to that level. Waited another 20 before a random staff member helped by taking us out via the goods lift. Possibly the worst check out that I have experienced in 35 years of travel.
Stayed 1 night in Dec 2024

10/10 Excellent

garry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great place always stay there staff are so friendly and happy
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything. Lovely place
Stayed 3 nights in Dec 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, lots around to see and do. Lovely staff, great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Shaimaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place for a luxurious experience!
Stayed 8 nights in Dec 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super helpful and friendly. Location is superb as its right next door to DFO, Convention Centre and 15 min walk to the Crown complex as well as Melb free city tram stop - Batman Park. Breakfast buffet is a 'must have' as food quality and the variety of food is awesome. Suggestion for improvement will be having some designated carparking spaces for hotel guests as we stayed during Boxing Day Sale and we were too scare to move our car out of the carpark as if we did, there is no way we can park our car back into the carpark until after 9pm as there were so many cars trying to get in and out of the car park!
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

J K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Docklands 5 star
Wonderful and very helpful staff. Great location and superior rooms
Stayed 3 nights in Dec 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! In the center of everything!
Stayed 3 nights in Dec 2024

10/10 Excellent

charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024