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Pullman Melbourne City Centre

5.0 star property

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Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes
Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes
2 bars/lounges, rooftop bar
City view from property
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Bourke Street Mall
    ‪2 min walk‬
  • Melbourne Central
    ‪3 min walk‬
  • Collins Street
    ‪4 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪35 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive) | Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed (Executive)

  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed

  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 2 Queen beds

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium, Lounge Access)

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (Lounge Access)

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Pullman Melbourne City Centre

Hotel in Melbourne Central Business District
2 restaurants, 2 bars/lounges, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service. Housekeeping is available on request.
Pullman Melbourne City Centre offers 204 accommodations with minibars and espresso makers. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. This hotel offers access to 3 meeting rooms and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 581 square feet (54 square meters) include conference space. This Melbourne hotel also offers a health club, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Pullman Melbourne City Centre is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Eva's Restaurant & Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Blossom Rooftop Bar - This rooftop bar specializes in pizza and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Elevate Club Lounge - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Greek, Indonesian, Italian, Japanese, Korean, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 24 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Covered valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 379 reviews
Rating 8 - Good. 97 out of 379 reviews
Rating 6 - Okay. 31 out of 379 reviews
Rating 4 - Poor. 18 out of 379 reviews
Rating 2 - Terrible. 8 out of 379 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Right next to China town.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kate

Traveled with family
Wonderful and attentive staff . Highly recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff were very accommodating. Well located for shopping. Will definitely stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a busy area of Melbourne.
Stayed 1 night in Oct 2024

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location, nice rainfall shower, large tv with many channels
Stayed 4 nights in Oct 2024

2/10 Terrible

Brenda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to illness we could not keep our night stay at the Pullman and as the booking was a non refundable booking they were not even allow me to use it another weekend. Very poor attitude for a 5 star Hotel chain Extremely disappointed
Stayed 1 night in Oct 2024

8/10 Good

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
The daily housekeeping a bit average. 4days no replenishment of toilet paper. 1and a bit rolls for 4days. I did ask twice, to no avail. Everything else pretty good.
Stayed 4 nights in Oct 2024

6/10 Okay

glenn

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is what it is
Stayed 2 nights in Sep 2024

8/10 Good

Tan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for shopping and dining
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Just hop off the tram and in the door ( 10 steps away)
Stayed 2 nights in Oct 2024

10/10 Excellent

Snezana

Stayed 2 nights in Aug 2024

6/10 Okay

Antonio

Disliked: Staff & service, amenities, property conditions & facilities
Didnt like it
Stayed 4 nights in Sep 2024

4/10 Poor

Jiayu

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
No good service in the morning breakfast area rude stuff
Stayed 3 nights in Sep 2024

10/10 Excellent

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fantastic club bar on level 15. Clean, handy to all shops and restaurants.
Stayed 2 nights in Sep 2024

8/10 Good

Shehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient central location, with clean rooms and good service overall. Depending on your room location you might get stuck looking out onto a dark alleyway. Lighting in general was an issue during my stay. Recommended for business trips, but I wouldn't stay here if I was on vacation. Key card stopped working on last day, 2 hours prior to checkout time. This was quickly resolved by front desk.
Stayed 5 nights in Aug 2024

6/10 Okay

Chris

Traveled with family
Liked: Staff & service
Service was excellent from one staff member. The rest weren't crash hot. Small bathrooms in rooms. Bit dated.
Stayed 1 night in Sep 2024

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would have given this stay an excellent, however there was an issue on check-in, reservations could not be found, which was eventually resolved. Checkout was worse, the lady didn't even say hello, or asked how our stay was. She was overall unfriendly. Otherwise the amenities themselves were great, and we really enjoyed our delicious breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Amenities
Close to museums and other points of interest. Located in Chinatown with unlimited dining and shopping options. A great place to experience Melbourne.
Stayed 3 nights in Aug 2024

10/10 Excellent

MARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay.
Stayed 2 nights in Aug 2024

8/10 Good

Manoj Kumar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be complementary.
Stayed 5 nights in Aug 2024

6/10 Okay

Sonia

Business traveler, Traveled with partner
Liked: Cleanliness
Location was great but the line at reception went on for way too long Restaurant was closed for most of our stay Room cleaning was on request
Stayed 2 nights in Aug 2024

4/10 Poor

Kerrie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were terrible, hardly spoke English, breakfast very average
Stayed 4 nights in Jul 2024

10/10 Excellent

Wenqian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Awesome room. Great breakfast. Super convenient location.
Stayed 1 night in Jul 2024

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff fantastic and smooth check in and check out. Excellent room condition
Stayed 1 night in Jul 2024

4/10 Poor

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started off amazing ended horribly.
Im giving this place 2 stars, The Check-In was a breeze staff was friendly and clear with instructions i asked of i could have car valet as an addition definitely wouldnt recommend especially if you have a modified vehicle with big wheels. Night 1 was amazing Night 2 great asked for ice and it was brought to the room immediately. Check-Out this is where it goes from 5 to 2 stars. Early in the morning i could hear my car being moved around multiple times along with the wheels losing traction a few times.. If you're wondering how i know its my car its because its a v8 and loud and i just know my car. On check out i advised from desk that i was checking out and i requested my car giving them the tag i was given on Friday night while waiting i wasnt really told where to wait or what to do after. I waited and seen someone holding my keys so assumed they were going to get it and followed them to the pick up point another car was being picked up by another Check out residentee. I was asked what was i waiting for and i advised that i was waiting on my car told the woman that the keys in her hand were for my car in which she went and got my car.. Car was dropped off i got in and moved my car to the side while i looked for directions out of the city.. while waiting the woman come running up to my car telling me to get out of my car telling me it wasnt my car she had taken the keys off of me accusing me lying.
Stayed 2 nights in Jul 2024