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Aparthotel

Quest On William

4.5 star property

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Executive Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board
Executive Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board
Front of property - evening/night
Fridge, microwave, oven, stovetop
Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Washer
  • Dryer
  • Room service
  • Kitchen
  • Parking available
  • Gym

Explore the area

Map
172 William Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪5 min walk‬
  • Collins Street
    ‪5 min walk‬
  • Crown Casino
    ‪14 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Executive One Bedroom Apartment

  • 764 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Apartment

  • 764 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Two Bedroom Apartment

Executive Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Executive Two Bedroom Apartment

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Studio Apartment

Studio Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Studio Apartment

  • 517 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Three Bedroom Apartment

  • 1421 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 3 King Beds OR 1 King Bed and 4 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Deluxe Two Bedroom Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Deluxe Two Bedroom Apartment

  • 1270 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | 1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Apartment

  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Executive Apartment

1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Executive Apartment

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Executive Apartment

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Executive Apartment

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio

1 bedroom, desk, soundproofing, iron/ironing board

Studio

  • Sleeps 2
  • 1 Queen Bed

Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Executive Suite

  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 2 Twin Sofa Beds

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About this property

Quest On William

4.5-star aparthotel in Melbourne Central Business District
Along with a fitness center, this smoke-free aparthotel has self parking and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and express check-in are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Limited housekeeping is available.
Quest On William offers 68 air-conditioned accommodations with washers/dryers and coffee/tea makers. 45-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.

Recreational amenities at the aparthotel include a fitness center.
Quest On William features a fitness center, tour/ticket assistance, and concierge services. Event facilities measuring 861 square feet (80 square meters) include conference space. Wireless Internet access is complimentary. This business-friendly aparthotel also offers dry cleaning/laundry services, express check-in, and room service (during limited hours). Limited onsite parking is available on a first-come, first-served basis (surcharge).

Quest On William is a smoke-free property.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Thai, Vietnamese

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (AUD 50 per night)
  • Secured, covered self parking on site (AUD 50 per night)
  • Limited onsite parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 45-inch LCD TV with premium cable channels

Laundry

  • Laundry service
  • Washer/dryer

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Housekeeping (weekdays only)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a metro station
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 68 units
  • Built in 1997
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per night
Cribs (infant beds) are available for AUD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: AUD 50 per night (in/out privileges)
  • Nearby parking fee: AUD 50 per night(755 ft away; open 24 hours)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quest William Serviced Apts
Quest William Serviced Apts Apartment
Quest William Serviced Apts Apartment Melbourne
Quest William Serviced Apts Melbourne
Quest William Apartment Melbourne
Quest William Apartment
Quest William Melbourne
Quest On William Melbourne
Quest On William Melbourne
Quest On William Aparthotel
Quest On William Aparthotel Melbourne

Quest On William Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 470 out of 1080 reviews
Rating 8 - Good. 409 out of 1080 reviews
Rating 6 - Okay. 130 out of 1080 reviews
Rating 4 - Poor. 44 out of 1080 reviews
Rating 2 - Terrible. 27 out of 1080 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

null

Large and centrally located

Large unit, centrally located. A bit tired design but as expected with the Quest brand. Value for money considering the costs of accommodation in MEL. Will consider for future stays
Stayed 1 night in Mar 2025

10/10 Excellent

Caitlin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
After arriving after hours the staff were very efficient and communicating that a staff member would shortly arrive to help with check in. Fast and efficient with an upgrade to my advantage! Room was clean and just as described. Will definitely staff at the quest on my next trip to Melbourne! 10/10
Stayed 1 night in Mar 2025

10/10 Excellent

Emily

Liked: Cleanliness
Stayed 3 nights in Mar 2025

8/10 Good

Christine, Vancouver

Liked: Cleanliness
Stayed 3 nights in Mar 2025

4/10 Poor

Amelia

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a two bedroom executive apartment. It was small and I didn't like that there were so many problems with the getting the daily cleaning done properly, the ammenities that were in the apartment were dated and only 1 lift out of 2 lifts were working on one of the busiest sporting weeks in Melbourne. The only thing that was great was the location
Stayed 5 nights in Mar 2025

10/10 Excellent

Irene

Traveled with group
Liked: Cleanliness, room comfort

Felt like home

I loved staying in a large condo, which is so much better than a small hotel room. Every room was huge, including the bathroom. There was a washer and dryer in the unit, as well as a full kitchen.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Brady

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Quest on William is located in an ideal spot in Melbourne in a business district, meaning that it’s quiet at night and away from hubs of activity. My suite was very comfortable including the bed, and had everything I needed for my stay. The cleaning service for the room was inconsistent during my stay but the room was spotless on my arrival. This did not take away from the enjoyment of my stay and I would highly recommend it. The front desk staff were very helpful, courteous and professional.
Stayed 6 nights in Feb 2025

10/10 Excellent

denise

Liked: Cleanliness, property conditions & facilities
Great location and nice apartment… the front office notified me that they overcharged me and gave me a refund on the overcharge! Great to deal with honest people…. Will stay again if ever in Melbourne again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff with a clean, and well equipped apartment.
Stayed 1 night in Jan 2025

8/10 Good

Anusha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the CBD. This property is an apartment hotel, so it was functional. We specifically like the kitchen and laundry facilities. One downside is that, they don't take an international credit card for deposit, so you need to pay in Australian cash. Another issue we faced was that there's no room service, so we had to go in person to the front desk in order to get extra coffee, etc. Location is unbeatable and walkable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Johanne

Liked: Cleanliness, amenities, property conditions & facilities
Spacious suite, we had a corner unit, very comfortable, everything we needed. Like home. The gym was located in a small space, no windows. The front desk staff was friendly and helpful. I would stay there again.
Stayed 5 nights in Jan 2025

8/10 Good

Suzanne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Reception desk was not always staffed in the hours advertised which was inconvenient.
Stayed 4 nights in Dec 2024

8/10 Good

Vikki

Liked: Cleanliness

Central

Lovely central accommodation with good shopping and pubs and restaurants all within walking distance. Room was a bit noisy from traffic on William Street and the aircon seemed not to work too well. Otherwise good self contained accommodation with everything needed for a good holiday.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great central location. Family friendly.
Stayed 1 night in Dec 2024

8/10 Good

Yee Chiung, Hamilton

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Raelene

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ann, Sydney

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were fantastic.Nothing was a bother .Enjoyed our stay immensely.
Stayed 2 nights in Nov 2024

8/10 Good

Lillian

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Michaela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness

Trip to concert at Marvel Stadium

The hotel is in an excellent location for our trip to Pearl jam at Marvel Stadium, and the room was very good with excellent facilities and the shower was great. The only downside was the noise. Our room was the tram side of the building and it was quite loud, and for some reason the plumbing is also very loud in the building. Overall we would stay again but request a room away from the William Street side of the building.
Stayed 1 night in Nov 2024

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay here, will be back again when in Melbourne.
Stayed 3 nights in Nov 2024

8/10 Good

Lillian

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Lillian

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024