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The Sebel Residences Melbourne Docklands Serviced Apartments

4.5 star property

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December 2024
January 2025

Photo gallery for The Sebel Residences Melbourne Docklands Serviced Apartments

Apartment, 1 Bedroom, Balcony | Balcony
Outdoor pool
Tennis court
Apartment, 1 Bedroom, Balcony | View from room
Apartment, 1 Bedroom, Balcony | Individually decorated, individually furnished, desk, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Room service
  • Pet friendly
  • Breakfast available
  • Washer
  • Parking available

Explore the area

Map
18 Aquitania Way, Docklands, VIC, 3008
  • Marvel Stadium
    9 min walk
  • Collins Street
    14 min walk
  • Queen Victoria Market
    19 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    19 min drive

Room options

View all photos for Apartment, 2 Bedrooms, Balcony, View

Apartment, 2 Bedrooms, Balcony | Individually decorated, individually furnished, desk, blackout drapes

Apartment, 2 Bedrooms, Balcony, View

  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Harbor view
  • Sleeps 5
  • 1 Queen Bed and 1 Double Bed

View all photos for Apartment, 3 Bedrooms, Balcony, View

Apartment, 3 Bedrooms, Balcony | Individually decorated, individually furnished, desk, blackout drapes

Apartment, 3 Bedrooms, Balcony, View

  • 1076 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Harbor view
  • Sleeps 7
  • 1 Queen Bed and 2 Double Beds OR 1 Queen Bed, 1 Double Bed and 2 Twin Beds

View all photos for Studio, 1 Queen Bed, Balcony

Studio, 1 Queen Bed, Balcony | Living area | 42-inch LCD TV with satellite channels, TV, DVD player

Studio, 1 Queen Bed, Balcony

  • 484 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Balcony, View

Apartment, 1 Bedroom, Balcony | Individually decorated, individually furnished, desk, blackout drapes

Apartment, 1 Bedroom, Balcony, View

  • 592 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Individually decorated, individually furnished, desk, blackout drapes

Apartment, 2 Bedrooms

  • 904 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Individually decorated, individually furnished, desk, blackout drapes

Apartment, 1 Bedroom

  • 592 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Living area

Quest NewQuay

Dryer
Free WiFi
Air conditioning
Gym
4.5 out of 5, Wonderful, (595)
The price is $111
per night
$122 total
includes taxes & fees
Dec 11 - Dec 12
Quest NewQuay

About this property

The Sebel Residences Melbourne Docklands Serviced Apartments

4.5-star aparthotel in Docklands
Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include self parking, massage/treatment rooms, and concierge services. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a dining area, while an LCD TV with satellite channels and a DVD player provide a bit of entertainment. Weekly housekeeping is available.
The Sebel Residences Melbourne Docklands Serviced Apartments offers 65 accommodations with washers/dryers and DVD players. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. 42-inch LCD televisions come with premium satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, facials, and body treatments.
The aparthotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. The Sebel Residences Melbourne Docklands Serviced Apartments features an outdoor pool and a fitness center. This business-friendly aparthotel also offers spa services, a library, and a terrace. Concierge services and limo/town car service can be provided. Parking is available onsite for a surcharge. Guests can use the indoor pool at a partner property.

The Sebel Residences Melbourne Docklands Serviced Apartments is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 1:00 PM.
Carpi Café - This café specializes in local cuisine and serves breakfast, brunch, and lunch.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Indonesian, Thai, Vietnamese

Property amenities

Pool/Spa

  • 2 treatment rooms
  • Access to nearby indoor pool
  • Deep-tissue massages
  • Facials
  • Outdoor pool
  • Prenatal massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered self parking on site (AUD 40 per night)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Crib: AUD 15 per night

Restaurants on site

  • Carpi Café

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: AUD 10 to 30 for adults and AUD 8 to 15 for children
  • A restaurant
  • Dining table
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 55 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • DVD player
  • Library

Outdoor areas

  • Barbecue grill
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Computer station
  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 33 lbs per pet)
  • Fee: AUD 150 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In a shopping district
  • Near a health/beauty spa
  • Near a train station
  • On the boardwalk/promenade
  • On the waterfront

Things to do

  • Gym
  • Bicycle rentals nearby
  • Indoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 65 units
  • 8 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Cleaning products are eco-friendly
  • Double-glazed windows
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.4 percent for credit card payments
The check-in location differs from the property location; go to: [18 Aquitania Way, New Quay in Docklands]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AUD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 55.0 per night
Cribs (infant beds) are available for AUD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 500.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults, and AUD 8 to 15 for children
  • Covered self parking fee: AUD 40 per night
  • Pet fee: AUD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Sebel Residences Melbourne Docklands Apartment
Docklands Grand Mercure
Grand Mercure Apartments Docklands Apartment
Grand Mercure Apartments Apartment
Sebel Residences Melbourne Apartment
Grand Mercure Apartments
Sebel Residences Melbourne Docklands
Sebel Residences Melbourne
Sebel Residences Apartment
Sebel Residences
Docklands Apartments Grand Mercure
Grand Mercure Apartments Docklands
The Sebel Residences Melbourne Docklands

The Sebel Residences Melbourne Docklands Serviced Apartments Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 754 out of 1594 reviews" "
Rating 8 - Good. 527 out of 1594 reviews" "
Rating 6 - Okay. 180 out of 1594 reviews" "
Rating 4 - Poor. 92 out of 1594 reviews" "
Rating 2 - Terrible. 41 out of 1594 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great area, great size, nice and quiet, close to city, good access to public transport. Only problem was on arrival there was a lot of guests waiting at reception with only 1 receptionist working.
Stayed 2 nights in Jul 2024

6/10 Okay

Nathan

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, room comfort
Great memory for guests
The receptionist remembered me from when I check in three years ago!
Stayed 1 night in Jul 2024

6/10 Okay

Michelle

No communication from the hotel at any point really, even check in. Pretty much that’s your room and there’s the wifi info. No satellite tv like advertised, just normal tv. No access to the pool. No information even as to where the pool was. Hair dryer didn’t work at all. The Bedroom tv remote, when changing the channels, turned the lounge room tv on several times, through a closed door. Great location. But would’ve stayed somewhere else had I known more.
Stayed 1 night in Jun 2024

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
I can’t rate this place high enough, absolutely amazing customer service, I had been out and came back at 2am and was unable to get into my room (my own fault) and the person on duty was there to help in minutes, place was incredible, so clean and stunning. It’s in a gorgeous spot 30 second walk to the promenade can’t wait to come back
Stayed 1 night in Jun 2024

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed in a 3 bedroom apartment for 4 nights, apartment was fabulous, we were in the Nolan tower, amazing views from every room, apartment was clean, tidy & had everything we needed. Will definitely stay again.
Stayed 4 nights in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Fiona

Liked: Cleanliness, room comfort
Great location
Lovely staff at the front desk. Easy walk to Marvel Stadium Trams close by.
Stayed 2 nights in Jun 2024

4/10 Poor

Daryle

Traveled with partner
Disliked: Amenities
Bedroom and bed extremely small; rooms cold as air conditioner would not turn on to heat; trying to get to book in was difficult and had to park well away from the actual reception area of the Sebel and then getting to the actual parking area had its issues and unfortunately the Docklands area has lot it's attraction as very sad to see the amount of restaurants closed
Stayed 1 night in Jun 2024

2/10 Terrible

Wayne

Disliked: Cleanliness, property conditions & facilities
It was hidden away hard to find The building was dodgy AF Limited interactions with Staff made me feel like I was a second class citizen but they happily took my money and then charged me an extra $200 before I even got my room key that didn’t even work and when I tried to get assistance nobody wanted to help Homeless people have better conditions than the room it felt like I had to bathe in sanitizer just to stay in the room
Stayed 2 nights in May 2024

8/10 Good

Dina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very handy to eateries and entertainment. Nice apartment containing everything we needed. The bedroom was tiny and we had to squeeze around the bed. The TV aerial was broken and even on repair, we still weren't able to watch all channels. Not a big deal, but still....
Stayed 1 night in May 2024

8/10 Good

Cassandra

Liked: Cleanliness, property conditions & facilities
Safe and convenient ! The accommodation was close to everything , room was clean !
Stayed 1 night in May 2024

10/10 Excellent

Troy

Liked: Cleanliness, property conditions & facilities
High end ,low price
Stayed 1 night in May 2024

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Marybeth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Love the location and room is tidy and clean,
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Good apartment. Some drawers for clothes would have been nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Brendan Duncan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment had a fantastic view over Dockland, Marvel stadium along the waterfront all the way to the bridge. It was very spacious which was just what we needed. Docklands remains very quiet but it’s a short walk to the tram to get into Melbourne. Great place to stay with the family
Stayed 2 nights in Mar 2024

10/10 Excellent

Elzbieta

Liked: Cleanliness, room comfort
Home away from home
The view from my window
Stayed 2 nights in Mar 2024

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for a concert at Marvel Stadium. I would definitely stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Leah, Red Hill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient for us as we were going to Marvel Stadium so we could walk there, there were alot of restaurants around to choose from also
Stayed 1 night in Feb 2024

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, room comfort
Bed bugs
There was only 1 thing that let the hotel and our stay down. There were bugs in the couch and we got eaten alive. We stayed 3 nights. After the 1st night we werent sure if it was bed bugs or the couch. But our next day was so busy we didnt get home till late and went straight to bed. We didnt get anymore bites. We also then worked out it was mostly on areas we either sat or was leaning on the couch. I would have complained straight away but there was really no point as we didjt have time to move all our stuff as we had things we needed to do on our short trip. Was so annoying not to be able to sit down on the couch to put shoes or or relax before bed.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kiri

Disliked: Cleanliness, property conditions & facilities
Phone didn’t work in my room. No room service. 1 aircon didn’t work. Rubbish from previous traveller left. Wouldn’t stay again!
Stayed 2 nights in Feb 2024

8/10 Good

M D

Liked: Cleanliness, room comfort
Stayed 15 nights in Jan 2024