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Single Room

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Quadruple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Amenities

Property Features

Step outside to unwind on the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers.

Guests can enjoy a complimentary breakfast. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Onsite self parking is complimentary.

  • Safe-deposit box at front desk
  • On private beach
  • Terrace
  • Luggage storage
  • Elevator
  • Number of restaurants - 1
  • Number of bars/lounges - 1
  • 24-hour front desk
  • Free train station pickup
  • Beach umbrellas
  • Free breakfast
  • Meeting rooms
  • Tours/ticket assistance
  • Total number of rooms - 39
  • Free self parking
  • Beach sun loungers
  • Number of floors - 2
  • Free WiFi
  • Wheelchair accessible
  • Multilingual staff

Family Friendly Amenities

  • On private beach
  • Free WiFi
  • Rollaway/extra beds available

Room Amenities

Melissa offers 39 accommodations with minibars and safes. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

  • Cable/satellite TV service
  • Minibar
  • Phone
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Balcony
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Wireless internet access
  • Bidet
  • Shower only
  • Satellite TV service
  • Free WiFi
  • Cribs/infant beds (surcharge)
  • Number of beds 1
  • WiFi speed 50+ Mbps

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary breakfast is offered.

Restaurant Pizzeria - Overlooking the ocean, this restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a private beach.

Hotel Policies

Payment types

Fees

Optional extras

  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:30 PM

Check-in time ends at midnight

Check-out

Check-out time is 10:30 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, and Eurocard. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Service animals are allowed

Guests must provide health documentation

Service animals are exempt from fees/restrictions

Guests must provide a negative COVID-19 test result

Guests must provide proof of COVID-19 vaccination

Property follows sanitization practices of CovidClean (Safehotels - global expert)

Property does not offer onsite COVID-19 testing

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Masks are not compulsory at the property

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are not cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property is not cleaned with disinfectant

Staff wears personal protective equipment

Mobile key entry is not available

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Pet Policy

  • Pets allowed
  • Service animals are welcome, and are exempt from fees

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Cashless payment methods are available for all transactions.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Hotel Names

  • Hotel Melissa
  • Melissa
  • Casa Melissa Riviera Maya/Playa Del Carmen
  • Melissa Hotel
  • Melissa Melissa
  • Melissa Hotel Melissa

Hotel Reviews

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