Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and dry cleaning. Housekeeping is available on request.
Canopy by Hilton Memphis Downtown offers 174 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas. 47-inch flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.
Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Memphis hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).
Canopy by Hilton Memphis Downtown is a smoke-free property.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Canopy by Hilton Memphis Downtown has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Secured, covered valet parking on site (USD 45.88 per night; includes in/out privileges)
Food and drink
Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 9 to 15 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Things to do
24-hour gym
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
47-inch flat-screen TV with premium digital channels
Food and drink
Limited room service
More
Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available
Children and extra beds
Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for full breakfast: approximately USD 9 to 15 per person
Covered valet parking fee: USD 45.88 per night (in/out privileges)
Pet deposit: USD 75 per stay
Pet fee: USD 75 per pet, per stay
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Canopy By Hilton Memphis
Canopy by Hilton Memphis Downtown Hotel
Canopy by Hilton Memphis Downtown MEMPHIS
Canopy by Hilton Memphis Downtown Hotel MEMPHIS
Canopy by Hilton Memphis Downtown Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 586 out of 1001 reviews
10 - Excellent
586
Rating 8 - Good. 223 out of 1001 reviews
8 - Good
223
Rating 6 - Okay. 97 out of 1001 reviews
6 - Okay
97
Rating 4 - Poor. 57 out of 1001 reviews
4 - Poor
57
Rating 2 - Terrible. 38 out of 1001 reviews
2 - Terrible
38
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Demetrius
Traveled with partner
Nov 13, 2024
Disliked: Staff & service, amenities
This was my third stay at this hotel since it opened. For the first time I was hugely disappointed to not receive the level of customer service that lured me back for the second stay. Housekeeping left much to be desired and the valet parking service was the absolute worst part! Aside from the number of loiterers hanging around the front door the valet parking was absolutely horrible.
Demetrius
Stayed 5 nights in Nov 2024
6/10 Okay
Karen
Traveled with group, Traveled with partner
Nov 11, 2024
Liked: Cleanliness
Poor checkin. Room was not ready until after 6:30pm. No compensation
Karen
Stayed 2 nights in Nov 2024
8/10 Good
Karen
Traveled with group
Nov 11, 2024
Liked: Property conditions & facilities
Large rooms, comfortable bed, shower needed a good clean
Great location, easy walk to Beale street. Clean comfortable room and bed was very comfortable.
William
Stayed 3 nights in Nov 2024
2/10 Terrible
Michelle, District Heights
Nov 10, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel is contemporary and esthetically pleasing. Eboni, who works the front desk, is the best. She is patient, kind, and resourceful. The Curfew restaurant requires more servers and attention to guests. The wait time was unacceptable. Besides the bed bugs/worms that were in my bed that caused me to check out, the highlight was Eboni. My experience was bad. May the odds be in your favor if you chose to stay here. I would not.
Got in late when driving through on my way to Alabama, was able to eat dinner at the bar (full service later into the night). This is very downtown/central, as a woman traveling solo I used the Valet so I wouldn’t have to worry about parking. Getting breakfast in the AM was easy, small coffee shop downstairs with bits and bobs.
This is a great place to stay. The room was very nice and comfortable. We didn't have hand soap or body wash, but when I asked for it they provided it in a timely manner. The location was walking distance to many things. The digital check-in process made things very easy. The staff was very helpful with everything including the valet service. I would definitely stay there again.
Lindsay
Stayed 2 nights in Oct 2024
8/10 Good
Kelly
Traveled with family
Oct 21, 2024
Great great location walkable spots for meals and close to Beale.
Beds need to be replaced a little uncomfortable but the staff is absolutely wonderful friendly and kind
Kelly
Stayed 2 nights in Oct 2024
6/10 Okay
Keri
Oct 20, 2024
For the most part the stay was fine. Rooms were not cleaned enough, dirt, hair and extra trash on floor where you don’t look or pay attention to. Dusting certain piece of furniture in room needed to be done. Most hotel employees were not too helpful with giving info to guest. Info you need to know too. A incident happened in restaurant/bar while I was eating and it was very disturbing and not handle properly. But definitely thought Valer was on top of it the whole time that I needed them.
Keri
Stayed 3 nights in Oct 2024
6/10 Okay
Alicia
Traveled with family
Oct 17, 2024
Liked: Cleanliness, staff & service, amenities
The elevators weren’t working, the TV didn’t work the entire time we were there, the USB ports to charge your phone didn’t work either. Hotel was clean and beautiful, convenient to restaurants and Beale street, staff was really nice and friendly.
We were about 3 hours early for check in. Our room was ready and we were charged $40 for early check-in
In 60 years of traveling I have never been charged for early check in. The hotel was practically empty.
There had been a flood from the 3rd floor down. Restaurant was closed, Very inconvenient. Only one elevator was working \. Luckily there were very few guests. We were told by other guests that they had been notified of the issue and given an opportunity to change their reservation. we were not extended that courtesy. We would have chosen the Hilton across the street. For the entire stay there were loud fans all over the lobby. Base boards were removed and laying on the floor. It was a construction zone.
On the last day the one remaining elevator was out of order. My 70 year old husband had to carry our luggage down 4 flights of stairs.
There was never a manager available.
Very disappointing stay.
Excellent check-in experience. Eboni and her Staff were very accommodating, offered helpful local fare recommendations and were responsive when assistance was required. I really love the decor throughout. The lobby is a vibe and im sure can be a fun, trendy atmosphere for cocktails with friends or soon-to-be friends when their an event in town or at the adjacent baseball venue. Excellent proximity to Beale Street. No concerns with personal safety while walking the couple short blocks during the day and at night.
Half the hotel flooded and smelled like it. Elevator was broke for half our stay. We were on the third floor. TV in our room was broke. Can’t recommend this hotel
John
Stayed 4 nights in Oct 2024
8/10 Good
Celia
Oct 11, 2024
Celia
Stayed 1 night in Sep 2024
10/10 Excellent
Gary
Traveled with family
Sep 30, 2024
Liked: Staff & service
Hotel facillties were pretty limited. Lighting in room was terrible.
The room had a weird cologne smell. Housekeeping turned the room and there was no body wash, no tissues, and little conditioner. There was also a dirty rug with a sticky spot.