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Caption BY Hyatt Beale Street Memphis

3.5 star property

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Rooftop bar
Rooftop bar
Rooftop bar
Lobby
Suite, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Pet friendly
  • Housekeeping
  • Breakfast available

Explore the area

Map
245 S. FRONT STREET, Memphis, TN, 38103
  • Beale Street
    ‪1 min walk‬
  • Orpheum Theatre
    ‪3 min walk‬
  • Statue of Elvis
    ‪4 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Double Beds, Corner

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Corner

  • 245 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub

  • 250 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Balcony

  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 245 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 245 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

Hyatt Centric Beale Street Memphis

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1285)
The price is $249
per night
$296 total
includes taxes & fees
Mar 18 - Mar 19
Hyatt Centric Beale Street Memphis

About this property

Caption BY Hyatt Beale Street Memphis

3.5-star hotel in Downtown Memphis
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and a 24-hour front desk.
Caption BY Hyatt Beale Street Memphis offers 136 accommodations with iPod docking stations and MP3 docking stations. 55-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms feature minibars and laptop-compatible safes. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Memphis hotel also offers a 24-hour fitness center, a garden, and a picnic area. Onsite parking is available (surcharge).

Caption BY Hyatt Beale Street Memphis is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Cimas Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.
The Market - Onsite café. Open daily.
Beck and Call Lounge - This rooftop bar serves light fare only. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 36.22 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Beck and Call Lounge
  • Cimas Restaurant
  • The Market

Things to do

  • 24-hour gym
  • Billiards/pool table

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's World of Hyatt mobile app before check-in
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per week, plus a deposit of USD 100 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults, and USD 10 to 25 for children
  • Covered valet parking fee: USD 36.22 per night (in/out privileges)
  • Pet deposit: USD 100 per week
  • Pet fee: USD 100 per accommodation, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caption By Hyatt Beale Memphis
Caption BY Hyatt Beale Street Memphis Hotel
Caption BY Hyatt Beale Street Memphis Memphis
Caption BY Hyatt Beale Street Memphis Hotel Memphis

Caption BY Hyatt Beale Street Memphis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 863 reviews
Rating 8 - Good. 198 out of 863 reviews
Rating 6 - Okay. 93 out of 863 reviews
Rating 4 - Poor. 37 out of 863 reviews
Rating 2 - Terrible. 36 out of 863 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Goose Creek

Stayed 3 nights in Nov 2024

10/10 Excellent

Vachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Stetson

Liked: Cleanliness, property conditions & facilities, room comfort
You need to go through the other hotel (Hyatt Centric) right next to this hotel to check in. There's no parking space, so you need to park at the garage across the street. I paid additional charge for breakfast, and it was not a buffet style as one might expect, but you order one from the menu. Rooms are very industrial, not my cup of tea. However, the bed, duvet, and pillows were exceptionally comfortable for me.
Stayed 1 night in Nov 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kalvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great… until we got our car back. As soon as we got in our car, we smelled weed. Not acceptable! Glad we had some room spray.
Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Letoyia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay clean and comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very short, safe walk to Beale Street entrance. Clean hotel, friendly staff.
Stayed 1 night in Nov 2024

6/10 Okay

Brooke

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We only stayed one evening here. We got in around 9pm, front desk staff was friendly and informative. We were told the hotel bar would be open until 10, so we dropped our bags in our room and came back down for a night cap around 9:20. No one was at the bar, we sat and waited until another staff member told us the bartender was on break. Multiple people came down also waiting for a night cap. Food and drink service was hard to come by at this location.
Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience
Stayed 2 nights in Oct 2024

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location. Short walk to Gus’s
Stayed 2 nights in Nov 2024

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Coffee
Seriously, even Motel 6 have coffee makers in room
Stayed 2 nights in Nov 2024

8/10 Good

Natasha

Business traveler
Liked: Cleanliness, staff & service, room comfort
Solid overall stay/experience
While there were many hits and a few misses, Caption still provides a good overall experience in a top-notch location. The service is amazing, and the accommodations/amenities are so-so. That said, thanks again to all of you for a solid overall experience!
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
The room does not have a view of the river. The parking and valet is slow and shuts down at 11pm but they don't tell you that you have to go to the other hotel that they are connected too. The luggage racks are located at the other hotel. There is no one at the front desk or valet at night. Uber delivery drivers and other guests could not get in touch with anyone. They don't give you the WiFi password, tell you the bar hours or offer breakfast. It's 33.00 to valet park per day and 75.00 per day for incidentals. Also there is a resort fee. The rate quoted on hotel.com is not what you pay when you arrive. I'm still waiting on my refund for my incidentals and it's been almost a month. I called the hotel and they said check with the bank or the app I booked with but it's on Caption because they charged more than what was listed when the room was booked. I found out that the connecting hotel provides better service. The pictures lie. There is not river view. There is only one restaurant in walking distance. It's close to Beale Street but on the end with nothing to do. It's closer to the Pyramid. Your view is of industrial rooftops. The rooms were clean and you have to scan your card on the elevator to get to you room( nobody tells you this). There isn't a microwave in the room. It's not worth the price because of all the hidden costs that are not included when you book.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Issue after issue after issue after issue...
The room was cold when we got there; thermostat broken. Waited 45 minutes for help to come, then had to call back to check status of repair and had to wait 30 more minutes for repairman to get there. He came, fixed it, left. Never got warmer. Had to call back two more times to get it fixed. Then tried to lower the privacy blind and it was completely off the roller. Had to get the repairman to come back a third time. Then noticed there was no coffee pot in the room. Walked downstairs for a cup of coffee only to be told that they don't have complimentary coffee at all but I could buy some at their coffee bar. Lastly, texted to get my car out of valet parking, got an automatic response that the car would be ready in 15 minutes. After 25 minutes, I checked with the front desk and was told that they didn't know we were ready for the car. Waited 10 more minutes for the car. Completely understaffed and/or undertrained. And the coffee situation was the icing on the cake.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great stay right in walking distance to Beale Street
Stayed 1 night in Nov 2024

8/10 Good

Salaam

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The gym is a real treat!
Stayed 3 nights in Nov 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Celeste

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I thought the property was great value. It's literally connected to the "Centric" (which has a nice rooftop bar). The rooms were comfortable and clean and it's a 2 minute walk to Beale. The check in experience definitely needs improvement. Our room wasn't ready at 4 so we went for a drink next door. Came back around 6pm and they still hadn't checked the room. Knowing we had already tried to check in, I think our rooms should have been a priority so we could get in our room quickly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024