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Comfort Inn & Suites Airport - American Way

2.5 star property

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Photo gallery for Comfort Inn & Suites Airport - American Way

Lobby
Lobby
Exterior
Pool
Free daily continental breakfast

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • Laundry
  • Housekeeping
  • 24/7 front desk
$62
includes taxes & fees
Sep 28 - Sep 29

Explore the area

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4225 American Way, Memphis, TN, 38118
  • University of Memphis
    ‪6 min drive‬
  • Graceland
    ‪12 min drive‬
  • Memphis Zoo
    ‪14 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Suite, Non Smoking

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite, Non Smoking, Jetted Tub

Premium bedding, down comforters, pillowtop beds, desk

Suite, Non Smoking, Jetted Tub

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Comfort Inn & Suites Airport - American Way

Memphis hotel with free breakfast
This smoke-free hotel features a 24-hour business center, a conference center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Comfort Inn & Suites Airport - American Way offers 109 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 1000 square feet (93 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Comfort Inn & Suites Airport - American Way is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Fixed shower seat
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Airport-American Way
Comfort Inn Airport-American Way Hotel
Comfort Inn Airport-American Way Hotel Memphis
Comfort Inn Airport-American Way Memphis
Comfort Inn Airport-American Way Hotel Memphis
Comfort Inn Airport-American Way Hotel
Comfort Inn Airport-American Way Memphis
Comfort Inn Airport-American Way
Hotel Comfort Inn & Suites Airport-American Way Memphis
Memphis Comfort Inn & Suites Airport-American Way Hotel
Hotel Comfort Inn & Suites Airport-American Way
Comfort Inn & Suites Airport-American Way Memphis
Comfort Inn Suites Airport American Way
Comfort American Way Memphis

Reviews

Comfort Inn & Suites Airport - American Way Reviews

6.6

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 259 out of 1010 reviews
Rating 8 - Good. 269 out of 1010 reviews
Rating 6 - Okay. 158 out of 1010 reviews
Rating 4 - Poor. 125 out of 1010 reviews
Rating 2 - Terrible. 199 out of 1010 reviews

Reviews

2/10 Terrible

Jennie

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

GROSS!!!!!

This is the most disgusting hotel I have ever stayed in. Pictures are not accurate. The only reason I stay is because it was 1215am and I was exhausted. I will upload photos.
Stayed 1 night in Jun 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and most understanding. My favorite place to stay when in Memphis.
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly stuff
Stayed 1 night in Apr 2025

6/10 Okay

Justin, Jefferson city

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very surprised when showed up, the area that the hotel is in, is not good. Hotel is inside gates. Very aged hotel, they have tried to paint to make it look good, but paint cant cover everything up
Stayed 1 night in Jun 2025

8/10 Good

Grantley

Liked: Staff & service, property conditions & facilities
Website says airport shuttle but they don’t have one
Stayed 1 night in Jun 2025

6/10 Okay

Nicholas

Traveled with family
We stayed for a night It was a last minute booking that day. We arrived around 8:00 pm. Customer service was good but the building needs work. We were able to swim for about 30 minutes. The hot tub was shut down. Our room was so warm. The lowest the temp would go is 70. No one in my room slept because it was warm. The floor was very sticky that we had to wear shoes in our room and the hallways smelled terrible with mildew. We most likely will not return.
Stayed 1 night in Jun 2025

6/10 Okay

JENNIFER

Liked: Room comfort
Kind of run down. Out of the way location.
Stayed 1 night in Jun 2025

10/10 Excellent

Kelsey

Stayed 1 night in May 2025

8/10 Good

Randall

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

BOBBIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Nancy

Disliked: Amenities
Dated property but courteous staff
Stayed 1 night in Jun 2025

10/10 Excellent

aerial

Stayed 1 night in Jun 2025

8/10 Good

Nesly, Salford

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I recently stayed at the Comfort Inn on American Way in Memphis and had a truly enjoyable experience. From the moment I arrived, the front desk staff were friendly, professional, and made check-in quick and easy. The lobby and common areas were clean and welcoming. My room was spacious, well-maintained, and very comfortable. The bed was cozy with fresh linens, and the amenities like the mini fridge, microwave, and coffee maker were a big plus. The Wi-Fi connection was strong throughout my stay, which made it easy to get work done. One of the highlights was the complimentary breakfast—hot, fresh, and with a great variety of options including eggs, waffles, fruit, and more. The staff working the breakfast area kept everything stocked and clean. The location is convenient, with easy access to the highway and not far from downtown Memphis and major attractions. Despite being close to the road, the hotel was quiet and felt very secure. Overall, Comfort Inn on American Way is a solid choice for anyone visiting Memphis. Great value, great service, and a comfortable stay. I would definitely stay here again!
Stayed 1 night in Jun 2025

10/10 Excellent

Dino

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Great breakfast. Friendly staff
Stayed 1 night in May 2025

8/10 Good

Marialyce

Stayed 5 nights in May 2025

6/10 Okay

Robert

Traveled with family
Disliked: Cleanliness
The check in checkout time….it was not convenient for all customers and to be charged late fees for a check out at certain times in the day isn’t fair. An evaluation of the system would have give more value to customers than the present policy. Of checking at 3:00 pm to check out 11: am isn’t fair. Thanks
Stayed 3 nights in May 2025

8/10 Good

Yolanda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

lena

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I will never stay at this hotel. It was dirty with bugs in the room. Also, someone was blasting their tv all night - walls are very thin. Our air conditioning was broken and the bed was very uncomfortable .
Stayed 1 night in May 2025

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated clean facility. Very spacious clean room
Stayed 1 night in May 2025

8/10 Good

Veronica

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Nice Stay

The staff was friendly and welcoming. However, the bathroom requires significant attention. The toilet has a persistent stain that makes it appear unclean and may need to be replaced. Also, the tub stopper is not functioning properly, and the bathtub itself would benefit from resurfacing or reglazing to improve its appearance and cleanliness.
Stayed 3 nights in May 2025

4/10 Poor

Travis

Stayed 1 night in May 2025

4/10 Poor

Kinda A

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral and I booked through Expedia. The rooms looked okay on the website but I should have read the reviews first. The hotel needs updating. Most of the workers were dressed unprofessional, including the women serving breakfast. On our first night we had just laid down when we heard a knock on our door. My husband got up and looked through the peep hole to see who it was. He saw two men standing right outside of the door, both of whom we didn't know. Needless to say we didn't open the door, but it made me feel very unsafe. I would not recommend this hotel to anyone.
Stayed 2 nights in May 2025

10/10 Excellent

Geordia

Stayed 1 night in May 2025

2/10 Terrible

Shenetris

Traveled with family
Disliked: Staff & service, amenities
Porcelain in tubs was terrible
Stayed 3 nights in May 2025

2/10 Terrible

Jonah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025