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Crowne Plaza Memphis Downtown Hotel by IHG

3.5 star property

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Photo gallery for Crowne Plaza Memphis Downtown Hotel by IHG

Breakfast and dinner served
Meeting facility
Point of interest
Cafe
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Pool
  • Breakfast available
  • Pet friendly

Explore the area

View in a map
300 N 2nd Street, Memphis, TN, 38105
  • Place, Renasant Convention Center
    ‪3 min walk‬
  • Place, Bass Pro Shops at the Pyramid
    ‪7 min walk‬
  • Place, Beale Street
    ‪17 min walk‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(6 reviews)
  • 419 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (High Floor)

7.8 out of 10
Good
(9 reviews)
  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds (High Floor)

  • 475 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • 473 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

8.0 out of 10
Very good
(19 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(32 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Mid Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mid Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds (Mid Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Crowne Plaza Memphis Downtown Hotel by IHG

3.5-star hotel in Downtown Memphis
A restaurant, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Crowne Plaza Memphis Downtown Hotel by IHG offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Crowne Plaza Memphis Downtown Hotel by IHG features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a business center and 10 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 8686 square feet (807 square meters) include conference space. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. A complimentary area shuttle within 3 miles is available for guests. Parking is available onsite for a surcharge.

Crowne Plaza Memphis Downtown Hotel by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 9:00 AM.
Notes & Provisions - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Self parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Notes & Provisions

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 8,686 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 31 to May 1:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 60.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 110 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults, and USD 7 to 20 for children
  • Self parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Memphis Downtown
Crowne Plaza Memphis Downtown
Crowne Plaza Memphis Downtown Hotel
Crowne Plaza Memphis
Memphis Crowne Plaza

Crowne Plaza Memphis Downtown Hotel by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 166 out of 357 reviews
Rating 8 - Good. 72 out of 357 reviews
Rating 6 - Okay. 56 out of 357 reviews
Rating 4 - Poor. 28 out of 357 reviews
Rating 2 - Terrible. 35 out of 357 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Briaon

Stayed 2 nights in Jul 2025

6/10 Okay

Dayvone

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was ok. Just ok.
Stayed 4 nights in Aug 2025

6/10 Okay

Dequita

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Brianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were wonderful, room was clean and it was a lovely atmosphere!
Stayed 2 nights in Aug 2025

2/10 Terrible

Marvin

Disliked: Amenities, property conditions & facilities
I thought crown plaza supposed be first class I was gone all day and come back to a dirty room no towels just filthy room service
Stayed 1 night in Aug 2025

10/10 Excellent

Marklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Carlita

Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. Everyone was friendly and courteous. The shuttle van is very helpful in the downtown area. It makes getting around very easy. Mr. Hollis was our favorite person. He was our favorite person.
Stayed 2 nights in Aug 2025

6/10 Okay

Marshall D., San Antonio

Business traveler
There was a lot of strange behaviors occurring in the parking lots. The entire property seemed like a time warp back to 1991.
Stayed 2 nights in Sep 2025

6/10 Okay

Marvin

Disliked: Cleanliness, property conditions & facilities
They didn’t clean my room I was gone all day and came back to a dirty room
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our stay
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to be able to go to Bass Pro it was a great location and the shuttle was great.,
Stayed 1 night in Aug 2025

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Aug 2025

8/10 Good

Shellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing and very friendly. The added cost for the same breakfast you would get free at most Holiday Inn Express and having to wait for someone to bring drinks was excessive. We would have gotten better food for much less at a restaurant. Plus I wasn't aware there would be an additional charge for parking that wasn't even secure.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. But the shower head in my room needs to be replaced. But im still able to give all excellent ratings.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Stayed 3 nights in Aug 2025

10/10 Excellent

Qizhen

Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely Hurt Don't Make a Promise You Can't Keep

For the most part, everything was awesome until the last day. Repeatedly, I had asked if I could get a shuttle to a local church 2 miles away the next day at 7:30am. I was repeatedly told yes. So, on Thursday I got up at 5:30am and was at the door early for the 7:30am shuttle. The front desk personnel informed me the driver would not take me. Yet, I had to get to my church by 8am. Unfortunately, I had to pay $30 to and from the church for a for cost shuttle instead of the promised and expected hotel free shuttle. Of course, the desk person blamed me for the miscommunication and lack of integrity. I forgave but not forgot. Don't promise something you can't deliver. Blessings and Peace
Stayed 2 nights in Aug 2025

2/10 Terrible

Yuichiro

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smell

Room and bathroom had smell like a cigarette or something.
Stayed 1 night in Aug 2025

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel in general was clean, conveniently located to downtown, the staff was great however, we just stayed at a Best Western Plus the previous night and paid around the same rate but had more to offer such as free breakfast and a complimentary latte/cappuccino machine etc. It was cleaner than Crowne and also had a pool. My expectations for Crowne plaza fell short - i would suggest that they start offering some free amenities to keep up with the growing competition. It was also disappointing to pay for parking, it would be nice if that were refundable since the gates were open all night. The restaurant food choices were just OK and for the prices, could have been better quality. We ended up having to choose something else on the menu as well because they were out of steak and bacon. The Crowne plaza has always had a higher reputation than the Best Western chain but i think for us, it was the other way around this time.
Stayed 1 night in Aug 2025

10/10 Excellent

Nina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing. Amber the bar tender was amazing with service.
Stayed 1 night in Aug 2025

8/10 Good

Sirenzo

Liked: Cleanliness, amenities, property conditions & facilities
The lobby decor was welcoming.
Stayed 3 nights in Aug 2025

8/10 Good

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cierra and Gen Mgr

Is terrible experience from the start. I tried checking in which then took me 1 1/2 hours to do so. Cierra greeted me from the start and asked for my license and my form of payment. Which she ran and told me I had this insufficient funds. None of this was true. She ran it several more times. I asked if I should enter the card myself and she said no she had it. I then had to get on the phone with Hotels.com and pay them for a night stay just to be able to have a place to stay as we were almost to 930 at night by then. After finally getting checked into a room after 10 o’clock at night, having not eaten all day, we had one choice of a crummy place to get a bite from. When I called the bank the next day to see what the problem was she told me immediately when Cierra took my card and entered it herself she entered the wrong expiration date over and over and over again. The only time that it took it correctly was when I paid the hundred dollar incidental fee and she actually let me run my own card. I contacted the manager who is not a very nice person who told me that there was no way she had taken my card because they didn’t do that. Well they didn’t. She told me she would check into it. Speak with Cierra and call me back the next daywhich she did not do. It was two days later before I received a call from her and as far as I’m concerned, she basically called me a liar. Now her words were Cierra told her she did not take my card from me, not true. She only gave IGH points comp
Stayed 4 nights in Jul 2025