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Crowne Plaza Memphis Downtown Hotel by IHG

3.5 star property

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Photo gallery for Crowne Plaza Memphis Downtown Hotel by IHG

Exterior
Point of interest
Breakfast and dinner served
Cafe
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Pool
  • Pet friendly

Explore the area

Map
300 N 2nd Street, Memphis, TN, 38105
  • Bass Pro Shops at the Pyramid
    ‪7 min walk‬
  • Beale Street
    ‪19 min walk‬
  • FedExForum
    ‪2 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Mid Floor)

8.4 out of 10
Very good
(8 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(5 reviews)
  • 419 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

7.8 out of 10
Good
(18 reviews)
  • 419 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mid Floor)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds (Mid Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds (High Floor)

  • 475 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom

  • 473 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(24 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (High Floor)

7.8 out of 10
Good
(9 reviews)
  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Hotel Indigo Memphis Downtown by IHG

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1518)
$153 nightly
The price is $153 total
includes taxes & fees
Hotel Indigo Memphis Downtown by IHG

About this property

Crowne Plaza Memphis Downtown Hotel by IHG

3.5-star hotel in Downtown Memphis
A restaurant, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Crowne Plaza Memphis Downtown Hotel by IHG offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Crowne Plaza Memphis Downtown Hotel by IHG features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 2320 square feet (216 square meters) include conference space. This business-friendly hotel also offers a library, a vending machine, and gift shops/newsstands. A complimentary area shuttle within 3 miles is available for guests. Parking is available onsite for a surcharge.

Crowne Plaza Memphis Downtown Hotel by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 9:00 AM.
Notes & Provisions - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Self parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Notes & Provisions

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,320 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 1:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 60.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 110 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults, and USD 7 to 20 for children
  • Self parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Memphis Downtown
Crowne Plaza Memphis Downtown
Crowne Plaza Memphis Downtown Hotel
Crowne Plaza Memphis
Memphis Crowne Plaza

Crowne Plaza Memphis Downtown Hotel by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 262 reviews
Rating 8 - Good. 48 out of 262 reviews
Rating 6 - Okay. 42 out of 262 reviews
Rating 4 - Poor. 24 out of 262 reviews
Rating 2 - Terrible. 27 out of 262 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Marilyn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was told the new owner will be investing in the property -- I hope so. The highway noise on that side of the building made it impossible to sleep once the trucks start rolling at 6am -- they need noise blocking windows. The staff was always attentive, but the hotel was a little over-worn feeling. There's no bar (pending new liquor license, I'm told). The restaurant menu is very limited. Buffet breakfast at $20 of the quality you expect to be included.
Stayed 7 nights in Mar 2025

2/10 Terrible

Prakash

Disliked: Cleanliness, property conditions & facilities, room comfort
Traffic noise all night and could not sleep at all.
Stayed 1 night in Mar 2025

8/10 Good

Stanley, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
About what you'd expect.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Stayed 6 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesse

Stayed 2 nights in Feb 2025

10/10 Excellent

Clenton

Stayed 1 night in Mar 2025

10/10 Excellent

Angel

Stayed 3 nights in Feb 2025

6/10 Okay

Alexandra

Liked: Staff & service
Property needs to up keep furniture / rooms. Wallpaper was coming off the walls, bed skirt was ripped. Room was dusty not cleaned properly
Stayed 2 nights in Feb 2025

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing‼️ They made my stay wonderful the property isn’t as bad as the reviews make it seem yes it’s outdated but it’s somewhere you can sleep comfortably‼️
Stayed 3 nights in Feb 2025

6/10 Okay

Jack

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Not Good

Stayed 2 nights in Feb 2025

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Jenifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

HATTIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tate, Paris

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My group had a fabulous time. The shuttle was the best thing . It took us all over Downtown Memphis. The rooms were nice and clean and all the staff was super nice and friendly.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Our stay was pretty pleasant Ms Stephanie made us feel welcomed, along with her colleagues that was there it was a nice stay with great food and service
Stayed 1 night in Feb 2025

8/10 Good

James

Stayed 2 nights in Feb 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was perfect
Stayed 1 night in Feb 2025

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, amenities
The lady working reception was very nice.
Stayed 1 night in Jan 2025

6/10 Okay

David Gary, morrisville

Business traveler
Liked: Staff & service
Disliked: Amenities
Hotel was fine. First roomed of smoke. Hotel did not let us check in early even though we had a five day reservation. Second room had water damage. Hotel needs work. I hate hotels that aren’t in the business of hospitality.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience!

Excellent front desk staff! Very welcoming and accommodating! Room was clean but a lot of lights didn’t work. Only issue was our room wasn’t serviced as requested but the ladies at the front desk made up for it!
Stayed 4 nights in Feb 2025

4/10 Poor

John

Traveled with family
Wall paper peeling. Toilet running constantly. Turned AC down to 68 but felt like 75
Stayed 3 nights in Feb 2025

4/10 Poor

AHMAD

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The parking lot
Stayed 1 night in Feb 2025

10/10 Excellent

Cecilia

Stayed 4 nights in Feb 2025

4/10 Poor

Raj

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025