2/10 Terrible
Sherill
Traveled with group
Oct 18, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
on the day of check in, we ask the front desk like a normal tourists would ask. Recommendations for foods around, things to do around and we asked if our room can be on the bottom floor rather than the 2nd one. We don't feel safe when we saw the stairs. The front desk replied that she doesn't know anything about the area, and she did give us a bottom floor, but it was dirty and have dirty towels hanging and no house phone. I use the bathroom, and I was locked inside and can't get out. After multiple attempts it opened. Again, went back to front desk and she said there is a trick to open the door. TRICK.. what if it doesn't work .. Fine, we stayed for the night and went out that morning , came back that evening to find out that there is a power outage. We knocked on the office and the poor guy said there is no instructions given to him by manager, so he doesn't know what to tell us. I called WHYNDHAM by there is absolutely no response. True, we booked to Expedia but on this situation, a hotel manager or Wyndham should have plan. We spent the night on a different hotel on our own expense. Came back to Days Inn the morning after and found a lady on the ground. She fell and broke her ankle. We called 911. We told the office employee, but they didn't even come out and help. Terrible! The ambulance took her to the nearest hospital. Then for us, we had to stay to another hotel because Days Inn have still no power. Thanks to Expedia for helping us through this.
Sherill
Stayed 5 nights in Oct 2024