See all properties

Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Pool
Lobby
Exterior
Free daily cooked-to-order breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Laundry
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
1022 S Shady Grove Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Memphis Botanic Garden
    ‪8 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(52 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking

7.4 out of 10
Good
(39 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Conference Suite, 1 King Bed

Conference Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Conference Suite, 1 King Bed

  • 256 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll in Shower)

  • Sleeps 4
  • 1 King Bed

Similar properties

Lunch and dinner served, American cuisine

Hyatt Place Memphis/Wolfchase Galleria

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1178)
$132 nightly
The price was $155
The price is $132 total
includes taxes & fees
Hyatt Place Memphis/Wolfchase Galleria

About this property

Embassy Suites by Hilton Memphis East Germantown Area

3.5-star Memphis hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Weekday breakfast is free. Additionally, WiFi in public areas, a business center, and conference space are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Memphis East Germantown Area offers 220 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is available for a surcharge.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. Event facilities measuring 4232 square feet (393 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Embassy Suites by Hilton Memphis East Germantown Area is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Frank Grisanti Italian - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Atrium/Lobby Bar - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Atrium/Lobby Bar
  • Frank Grisanti Italian

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 4,232 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (27 inches high)
  • Hand-held showerhead
  • Handrails in stairways (31 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Embassy Suites by Hilton Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 272 reviews
Rating 8 - Good. 47 out of 272 reviews
Rating 6 - Okay. 34 out of 272 reviews
Rating 4 - Poor. 11 out of 272 reviews
Rating 2 - Terrible. 13 out of 272 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kerrie

Stayed 3 nights in Mar 2025

6/10 Okay

Kashannia

Liked: Property conditions & facilities
Disliked: Staff & service

Not a 10.

The best part about the stay was honestly the food we ordered from the restaurant. We arrived late and we were tired. We ordered a burger and the Salmon. So if those are for you, you will not be disappointed. The not so best part. We arrived well after check in. There were no luggage carts. The gentleman that checked us in could have been related to Wednesday. No smile. No welcoming disposition. Nevertheless, we got checked in. We made it to the room, got our showers, and settled in to watch TV. It took a bit. The remote was hidden in the dresser drawer and there was only one. So the living area and the bedroom shared one. The note on the front table said they would not be doing room service unless asked due to short staffing. The short staffing was apparent. The furniture had not been dusted and we had to rinse out the tub. We could have said something but chose not to. It was one night. The next morning we went to eat breakfast. We generally stay at Embassy due to my food allergy. The tables that were available were dirty. So I found a clean station and cleaned off the table and wiped it down. We did the same when we were finished for the next person thinking it would be the same for them. The poor gentleman at the egg station. He was doing all he could but he was alone and the line was long and not moving. So, coffee and oatmeal it was. The lady greeting people as they came in was very nice though. Will not return.
Stayed 1 night in Apr 2025

10/10 Excellent

Erica

Liked: Property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2025

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, property conditions & facilities
Requested housekeeping to freshen up the room after our first day and night. They failed to get it done and the front desk was not helpful either!
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Stayed 1 night in Apr 2025

4/10 Poor

lynn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I found it annoying there is a $10 parking fee added to the cost which isn’t mentioned anywhere on hotels.com. They also closed the pool 30 minutes early which was frustrating because we wanted to sit in the hot tub. The breakfast attendant was a little aggressive checking people in. But the room was clean and everything worked as it should.
Stayed 1 night in Apr 2025

6/10 Okay

joshua

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities

Wouldn't stay here again

Place was a ghost town when I showed up. Wallpaper peeling off the walls. I stood at the front desk for 10+ minutes before anyone materialized. Couldn't have been 10 people staying at the hotel. Escalator at the front was all torn apart and closed off also so pretty much an eyesore.
Stayed 1 night in Mar 2025

8/10 Good

Katherine

Stayed 3 nights in Apr 2025

10/10 Excellent

Alison

Stayed 1 night in Mar 2025

6/10 Okay

Allison

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall our stay was good. The only issue I had was the bedding. The sheets had hair all in them. We called down to the office and they sent someone up to change them.
Stayed 1 night in Apr 2025

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Irene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Always come here but yesterday was very terrible I don’t think I be back
Stayed 1 night in Apr 2025

10/10 Excellent

Gilberto, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
It's a safe area
Stayed 6 nights in Mar 2025

6/10 Okay

Abra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was horrible to have to pay $10 a day. The food for the price of the hotel and brand. The food shouldnt have been frozen premade food. For happy hour peanuts and cheese was hors d'oeuvres. I did like housekeeping was prompt and check in went smooth.
Stayed 2 nights in Mar 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Hope they get 24/7 coffee servixe
Stayed 3 nights in Mar 2025

4/10 Poor

Preshon

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
My tub was dirty and I had to put a towel in the shower to keep the stopper up and the couch had food in it I told them and they said they couldn’t do anything
Stayed 1 night in Mar 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tomeka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Always a plus to stay here! Breakfast however wasn’t replenished like it normally is and it doesn’t end until 10:30. I was down around 9:30 and only cereal,pastries, and eggs available. I don’t think they were well prepared for the amount of guests staying.
Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service provided
Stayed 2 nights in Mar 2025

6/10 Okay

Levi

Traveled with partner
We where told the property had a hot tub it did not
Stayed 2 nights in Feb 2025

10/10 Excellent

Elisha

Stayed 1 night in Mar 2025

10/10 Excellent

Dean

Great king suite. Breakfast was included. Omelette station
Stayed 1 night in Mar 2025

10/10 Excellent

Prentiss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025