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Extended Stay America Suites Memphis Germantown West

2.5 star property

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Photo gallery for Extended Stay America Suites Memphis Germantown West

Deluxe Studio, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Deluxe Studio, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Exterior
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Kitchen
  • Housekeeping
  • Pet friendly
  • Breakfast included
  • 24/7 front desk
  • Parking included

Explore the area

Map
6325 N Quail Hollow Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪5 min drive‬
  • Memphis Botanic Garden
    ‪9 min drive‬
  • University of Memphis
    ‪10 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, Multiple Beds, Accessible, Non Smoking

Deluxe Studio, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Studio, Multiple Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Extended Stay America Suites Memphis Germantown

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
3.3 out of 5, (946)
$107 nightly
The price is $107 total
includes taxes & fees
Extended Stay America Suites Memphis Germantown

About this property

Extended Stay America Suites Memphis Germantown West

Memphis hotel with in-room kitchens
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, free newspapers, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
Extended Stay America Suites Memphis Germantown West offers 104 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested. Housekeeping is provided on request.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Extended Stay America Suites Memphis Germantown West is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Extended Stay America Memphis Quail Hollow
Extended Stay America Quail Hollow
Extended Stay America Quail Hollow Hotel
Extended Stay America Quail Hollow Hotel Memphis
Extended Stay America Memphis Germantown West Hotel
Extended Stay America Germantown West Hotel
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Extended Stay America Memphis Quail Hollow
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Extended Stay America Germantown West Hotel
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Extended Stay America Suites Memphis Germantown West Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 339 out of 878 reviews
Rating 8 - Good. 180 out of 878 reviews
Rating 6 - Okay. 145 out of 878 reviews
Rating 4 - Poor. 96 out of 878 reviews
Rating 2 - Terrible. 118 out of 878 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities

Run down property

For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was "out of order" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.
Stayed 1 night in Mar 2025

2/10 Terrible

Danielle

Traveled with family

Terrible

We were suppose to have a double suite and needed up with a king suite, which didn’t work out well for having kids with us
Stayed 1 night in Mar 2025

8/10 Good

Tyrone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff really friendly.
Stayed 1 night in Mar 2025

4/10 Poor

Christina

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They're in need of an upgrade and a better cleaning crew, BUT the staff was very nice. Main issue is the cleaniness of the rooms. I decided not to stay in the room and got my refund back with no issues
Stayed 3 nights in Mar 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Good stay for the money we had to pay.
Stayed 1 night in Mar 2025

2/10 Terrible

Gregory

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible unsanitary filthy experience

PLace was old dirty and felt and looked not clean. staff was nice but i could not stay even 2 hours there due to the filth and smell. I checked out and manager gave me a refund
Stayed 2 nights in Mar 2025

10/10 Excellent

Chad

Stayed 1 night in Mar 2025

10/10 Excellent

CHINEDU, tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tyler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing! She checked the room herself and then walked me to the room so I could see if it was what I wanted before checking me in. Very friendly!
Stayed 1 night in Mar 2025

10/10 Excellent

Chad

Stayed 2 nights in Feb 2025

10/10 Excellent

Marla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Excellent staff . Safe and quite.
Stayed 1 night in Feb 2025

10/10 Excellent

Tyrone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 1 night in Feb 2025

8/10 Good

LEEANN

Stayed 1 night in Feb 2025

10/10 Excellent

will

Business traveler
Liked: Amenities
The staff is very polite. And helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service staff is great
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not What Was Expected.

I cancelled my stay Extended Stay after looking at two separate rooms. The first room had what looked like pet stain spots on carpet that had been cleaned. Bed was shabby, stove top had rusty toppers. Bathtub drain had rust and gooey looking substance in it. Second room, bathroom in similar condition. Stove top same, bed same, refrigerator rusted and dented on sides and door of the refrigerator jaming with freezer door. The only bright spot was the front desk attendant, "Jericka", who, though she was also busy helping others, was extremely patient and worked to find me a suitable, available room. Her kindness helped in that stressful situation.
Stayed 5 nights in Feb 2025

6/10 Okay

Kaumba

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff was very nice
Stayed 3 nights in Feb 2025

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Nicole was very helpful at check in
Stayed 1 night in Feb 2025

10/10 Excellent

Mikynlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Tyrone

Stayed 3 nights in Feb 2025

8/10 Good

Tyrone

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
We checkin and wasn’t told that we had no hot water and lasted until 12 the next day

10/10 Excellent

Toney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jess

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025