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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

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Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Free daily buffet breakfast
Exterior
Fridge, coffee/tea maker
Free daily buffet breakfast
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Memphis Botanic Garden
    ‪8 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay movies

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Fridge, coffee/tea maker

Suite, 2 Queen Beds, Kitchen

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay movies

Suite, 1 King Bed, Kitchen, Non-Smoking

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non-Smoking

8.2 out of 10
Very good
(21 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay movies

Suite, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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Property amenity

Staybridge Suites Memphis - Poplar Ave East by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, (943)
$129 nightly
The price is $129 total
includes taxes & fees
Staybridge Suites Memphis - Poplar Ave East by IHG

About this property

Hampton Inn & Suites Memphis East Germantown Area

Memphis hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and a free area shuttle are also provided. Other amenities include self parking, coffee/tea in a common area, and dry cleaning.
Hampton Inn & Suites Memphis East Germantown Area offers 130 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hampton Inn & Suites Memphis East Germantown Area features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. A complimentary area shuttle within 5 miles is available for guests. Onsite parking is available (surcharge), along with a car charging station.

Hampton Inn & Suites Memphis East Germantown Area is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady
Hampton Inn Memphis-Shady Grove
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn Memphis-Shady Grove
Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis
Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel
Hotel Hampton Inn & Suites Memphis-Shady Grove
Hampton Inn & Suites Memphis-Shady Grove Memphis
Hampton Inn Suites Memphis Shady Grove
Hampton Inn Grove Hotel
Hampton Inn Grove
Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 141 reviews
Rating 8 - Good. 39 out of 141 reviews
Rating 6 - Okay. 12 out of 141 reviews
Rating 4 - Poor. 7 out of 141 reviews
Rating 2 - Terrible. 7 out of 141 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Best sleep, not crazy bout paying ten bucks to park. Spuds at breakfast , awesome. :)
Stayed 1 night in Mar 2025

10/10 Excellent

Antoine

Stayed 2 nights in Mar 2025

10/10 Excellent

Byron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Destination Dinner

Everything was just fine, excellent friendly staff, beds were too soft for my back but everything was excellent!
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria Alejandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Maria Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Eider, Doral

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2025

6/10 Okay

Darlene

Business traveler

Biggest disappointment.

Had to pay for parking if i want to park on the hotel property. At a rate of $10.50 per night. Wow!!!!! If you wanted to get wifi for free you had to join the Hilton Honors to get wifi free. If you didnt join you had to pay something like $4.99 per day. They also charged me an additional deposit of $100, just incase we messed up the room, most hotel only charge $50. In my opinion the making of the beds was sloppy, they had no info for restaurants, or rental cars etc, hell there wasnt even a bible in the room. In all my times ive stayed at hotels, they always had free wifi and free parking. It was very disappointing. Hilton isnt what it use to be and in the future i think ill stick with Marriott. Oh yeah and there wasnt a microwave either. Every hotel ive ever stayed at had one. Hilton needs to get it together. I mean seriously get it together.
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

My room was excellent and very quiet. I loved my stay. I will be back
Stayed 1 night in Mar 2025

4/10 Poor

Colleen

Traveled with family
Disliked: Amenities, property conditions & facilities
First room wasn’t prepared for new guests. Front desk moved us- second room did not have working AC or vent for bathroom
Stayed 1 night in Mar 2025

10/10 Excellent

kelsie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the fact that you have to pay $10 per night to park in their parking lot.
Stayed 1 night in Mar 2025

8/10 Good

DONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Our heat didn't work and they found us another room immediately..The only complaint I have is the pillows. Everything else was great.
Stayed 2 nights in Feb 2025

8/10 Good

Jason

Stayed 1 night in Feb 2025

8/10 Good

Elhadj

Liked: Cleanliness, staff & service, amenities
B
Stayed 1 night in Feb 2025

10/10 Excellent

Chaney

Stayed 2 nights in Jan 2025

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. TV did not work and they got it fixed quick. I will stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy but very safe area. Not a bad drive to Graceland. It's on the east side of the belt around Memphis
Stayed 2 nights in Dec 2024

2/10 Terrible

CAROLYN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There has definitely been a decline at this property or maybe this is their new standard. My classmates and I will no longer stay here. We found another hotel, with bathrooms cleaned during room service, Floors vacuumed, doors cleaned, dishes clean, toilets cleaned… this place was disgusting. It’s clear management has no standards and oh by the way went to the front desk for assistance, there was no one at the desk and then a guy comes from the office, when I asked him for assistance he said he doesn’t work here???? What the what, I went to my room locked the door and made sure I was prepared to defend myself.!!! Don’t stay here, there better safer options in TN.
Stayed 4 nights in Jan 2025

8/10 Good

Matthew

Stayed 2 nights in Jan 2025

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast area stayed clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marilyn Denise, Houston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
centrally located
Stayed 2 nights in Dec 2024

2/10 Terrible

Cortney

Disliked: Staff & service, property conditions & facilities
Nice room but check in was terrible. Lied to about room being ready. Put in a different room. Moved to our correct room around 8:30 at night. Did nothing to fix the problem.
Stayed 1 night in Jan 2025

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The room design and space was very nice! We did not appreciate that they charging for parking when they clearly have a regular parking lot that extends around the facility and is not secured. It feels like the parking lot charge is to give you the feeling that you are getting a bit better price on this hotel, but they are just making up for the lower price by charging for parking.
Stayed 7 nights in Dec 2024