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Holiday Inn Downtown Memphis by IHG

3.0 star property

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Photo gallery for Holiday Inn Downtown Memphis by IHG

Exterior
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Street view

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Gym

Explore the area

Map
160 Union Ave, Memphis, TN, 38103
  • Peabody Ducks
    ‪2 min walk‬
  • Beale Street
    ‪7 min walk‬
  • FedEx Forum
    ‪9 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Hotel Indigo Memphis Downtown by IHG

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1528)
The price is $188
per night
$224 total
includes taxes & fees
Apr 5 - Apr 6
Hotel Indigo Memphis Downtown by IHG

About this property

Holiday Inn Downtown Memphis by IHG

3-star hotel in Downtown Memphis
Along with a restaurant, this hotel has a fitness center and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a 24-hour business center, valet parking, and a business center.
Holiday Inn Downtown Memphis by IHG offers 192 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 5156 square feet (479 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. A complimentary area shuttle within 5.00 mi is available for guests. Parking is available onsite for a surcharge.

Holiday Inn Downtown Memphis by IHG has designated areas for smoking.

Downtown Bar & Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle up to 5 mi
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Downtown Bar & Grill

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 5,156 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Beale
Holiday Inn Beale Hotel
Holiday Inn Beale Hotel Memphis-Downtown St.
Holiday Inn Memphis-Downtown Beale St.
Holiday Inn Downtown Memphis Hotel
Holiday Inn Downtown Memphis
Holiday Inn Beale Street
Memphis Holiday Inn
Holiday Inn Memphis
Memphis By Ihg Memphis
Holiday Inn Downtown Memphis
Holiday Inn Downtown Memphis by IHG Hotel
Holiday Inn Downtown Memphis an IHG Hotel
Holiday Inn Downtown Memphis by IHG Memphis
Holiday Inn Downtown Memphis by IHG Hotel Memphis

Holiday Inn Downtown Memphis by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 314 out of 1004 reviews
Rating 8 - Good. 267 out of 1004 reviews
Rating 6 - Okay. 161 out of 1004 reviews
Rating 4 - Poor. 125 out of 1004 reviews
Rating 2 - Terrible. 137 out of 1004 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You have to pay $30 for parking. On the website it says free parking
Stayed 1 night in Dec 2024

8/10 Good

Cynthia

Liked: Staff & service, room comfort
Great front desk, horrible maintenance/housekeep
Great location. Super staff - the person at the front desk was amazing! The room was nice. The housekeeping was atrocious. Smears all over mirror in bedroom area. Toilet lid did not fit and the toilet only flushed if you held the handle down while it flushed. The sink was missing a drain plug and water went all over the counter top if you didn't run it full blast. Shower was difficult to operate and it took a long time to get hot water. We only asked for bath towels / washcloths when housekeeping came by on Sat and they did not have ANY towels. We had to get the front desk to get us towels and it was after 8PM when we got them. The phone in the room did not work (so we couldn't call for towels and had to go down to desk to ask for them.) I understand that the hotel was full but there's no excuse for charging what they charge and to have this abysmal housekeeping.
Smears over mirror - eww.
Toilet lid did not fit
No drain plug in sink
Stayed 2 nights in Dec 2024

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Leslie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The BUSIEST weekend of the year for Memphis, the St Jude Marathon, which is we were visiting; we get in line for check-in and the line is filled with angry and exhausted patrons. We are given keys to a room, only to find the room is actually occupied and we walked in on a family - absolutely horrible encounter. We go back to reception and once again join the line. We are finally given a new room assignment. We are cautiously optimistic considering we have now been told the vote is overbooked and they are doing the best they can. Meanwhile every other hotel in Memphis is completely booked due to the race. We enter the newly assigned room and while there were thankfully no other families already occupying said room, we notice the room is more than a bit toasty. I check the thermostat and the room temp is 85*. I call for maintenance. While waiting for maintenance, I discover that we have running water intermittently. I’m told by others in the floor that there is brown water at times and that the building owner knows of the hvac and water issues but cannot afford the repairs. When I booked this reservation the hotel had a very good rating, but in the past couple months this rating has dropped significantly due to these issues. So the building owner has been neglecting necessary repairs for at least 2 months knowing that this weekend was going to be full capacity. To make matters even worse, we found mouse droppings in the bathroom on almost every surface.
Stayed 2 nights in Dec 2024

4/10 Poor

Nick

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Kathi

Traveled with family
Our roo did not have adequate heat 57 degrees . Lukewarm water for shower
Stayed 3 nights in Nov 2024

10/10 Excellent

Ke'ir

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ronald Brent

We did not stay at the hotel only because the air conditioning was not working!!
Stayed 1 night in Nov 2024

2/10 Terrible

Luke

Air conditioner was out in the whole hotel so we had to cancel
Stayed 1 night in Nov 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken door handles . Dirty carpet & patched up paintwork. Over $200 dollars for a night place needs a total refit as everything does not work. Bar was cloced & ac did not work. I would recommend staying elsewhere.
Stayed 1 night in Nov 2024

4/10 Poor

Wanda

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

CAROLYN

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. It would have been a great stay only if there had been air conditioning, a place to dine as stated in the reservation. I should have been notified in advanced of me coming that the hotel had problems. as far as cleanliness, the rugs needs to be shampooed.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kathe

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Broken pipe in bathroom, got moved. Then was told no AC in hotel. Got 2 fans but it was never cooler than 78. Second morning there was no hot water. Gave up, checked in out day early. They literally cancelled all arrivals and were shutting hotel down. No housekeeping the 2 days we were there. Staff was very helpful and doing their best in an awful situation
Stayed 3 nights in Oct 2024

2/10 Terrible

Herbert

Business traveler
Disliked: Staff & service, room comfort
Reservation cancelled
My booking was cancelled. Got no information not from the hotel, not from hotels.com. Had to find another place to stay in the middle of the night. Still no reply from hotels.com regarding my lost payment.
Stayed 2 nights in Oct 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
We were turned away and redirected to another hotel in the area. I was not notified in advance that the property was closed for a few weeks when I booked the stay. Poor customer service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

ANNA

Stayed 1 night in Aug 2024

10/10 Excellent

golden, columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2024

4/10 Poor

Tammy

Traveled with family
Disliked: Cleanliness
This was our second time to stay on this property with out hot water. The room phone didn’t work. No soap or shampoo. Worst stay and we have stayed here many times.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was so convenient, didn’t need to drive.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Derrick

Stayed 3 nights in Aug 2024

2/10 Terrible

Derrick

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst holiday inn I’ve ever been to
I had money stolen out of my room and the AC didn’t work. My toilet struggled to flush. But the front desk personnel and the valet service was excellent
Stayed 2 nights in Aug 2024

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the filthiest hotel I have ever stayed! They said that a pipe burst the day that we got there, and that was why the smell made us gag, but we later found out that that pipe had burst 5 months earlier, and that’s why the smell was unbearable, and the staff were lying, while at the same time, spraying fragrance into the MOLD that had began to grow on the 14th floor where we were located. There was no WiFi for any of the days that we were there. They said that there wasn’t enough people to check into the hotel, so the breakfast that my sisters, their children, and the rest of my family paid for, wasn’t available. The a/c was broken, so it was UNBELIEVABLY cold in the room, and when you turned on the heater, IT WAS COLDER! All of this, and more, was reported to the “manager”, Danielle, and after she stopped lying about it, she agreed to reimburse half of the stay, and I’d pay for the other half, only for me to get home, and they reversed the charges, and said that she no longer worked there, and they would no longer honor what she agreed to. My daughter has severe asthma, and we stayed amongst mold, stink, and severe filth, because we had nowhere else to go, and after they acknowledged their grave shortcomings, and attempted to rectify them, they reneged. NEVER AGAIN! Their manager is the worst, and an incessant LIAR! Stay clear of this DUMP!!!
Stayed 2 nights in Jul 2024