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Homewood Suites Southwind - Hacks Cross

3.0 star property

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Photo gallery for Homewood Suites Southwind - Hacks Cross

Free on-the-go breakfast on weekends
Reception
Exterior
Sports facility
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pool
  • Kitchen
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
$107
includes taxes & fees
Dec 13 - Dec 14

Explore the area

View in a map
3583 Hacks Cross Rd, Memphis, TN, 38125
  • Place, Shoppes At Hacks Cross
    ‪5 min walk‬
  • Place, Topgolf Memphis
    ‪3 min drive‬
  • Place, TPC Southwind
    ‪5 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay movies

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 503 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Suite, 2 Bedrooms, Non Smoking

  • 503 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Flat-screen TV, pay movies

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 503 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, iron/ironing board

Suite, Accessible, Bathtub (Mobility & Hearing)

  • 503 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay movies

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

7.0 out of 10
Good
(2 reviews)
  • 503 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board

Studio, 1 King Bed, Accessible, Bathtub

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, pay movies

Suite, 1 Bedroom, Non Smoking

  • 503 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom, Non Smoking

  • 980 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

7.4 out of 10
Good
(13 reviews)
  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior
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About this property

Homewood Suites Southwind - Hacks Cross

3-star hotel in Lakes of Forest Hill
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and an outdoor tennis court. Free weekend breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Homewood Suites Southwind - Hacks Cross offers 123 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads, spring water baths, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions come with premium digital channels and pay movies. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a 24-hour fitness center.
In addition to an outdoor pool, Homewood Suites Southwind - Hacks Cross provides an outdoor tennis court and a 24-hour fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. A complimentary breakfast is served on weekends. This Memphis hotel also offers a terrace, barbecue grills, and multilingual staff. A complimentary grocery shopping service and tour/ticket assistance can be provided. Onsite self parking is complimentary.

Homewood Suites Southwind - Hacks Cross is a smoke-free property.

A complimentary on-the-go breakfast is served between 7:00 AM and 9:00 AM on weekends.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available on weekends 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2002
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hacks Cross
Homewood Suites Hacks Cross
Homewood Suites Southwind
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind Hacks Cross Hotel
Homewood Suites Southwind Hacks Cross Hotel Memphis
Homewood Suites Southwind Hacks Cross Memphis
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind - Hacks Cross Hotel
Homewood Suites Southwind - Hacks Cross Memphis
Homewood Suites Southwind - Hacks Cross Hotel Memphis

Reviews

Homewood Suites Southwind - Hacks Cross Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 222 out of 541 reviews
Rating 8 - Good. 122 out of 541 reviews
Rating 6 - Okay. 71 out of 541 reviews
Rating 4 - Poor. 74 out of 541 reviews
Rating 2 - Terrible. 52 out of 541 reviews

Reviews

10/10 Excellent

Leah May

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean - Comfortable

Stayed 5 nights in Aug 2025

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel's exterior is beautiful. Unfortunately, it is dirty and has bed bugs. 1) The interior (hallways/elevators) was dirty, and no AC (only lobby/rooms) 2) The room had bed bugs 3) The room wasn’t clean, hair on all the surfaces, and food crumbs behind the doors. 4) The room didn’t have any towels available When we arrived, we wanted to shower after a long travel day, but there were no towels. We called the desk, and they said they had no clean towels for us either and had no idea when we would have some. The next day, the tournament started at 7 am, and it was 8 p.m. While sorting the towel issues, we checked the bed, pulling up the sheets and skirt between the mattress, and found active bed bugs crawling around. We took photos, grabbed our stuff, and checked out.
Stayed 3 nights in Aug 2025

4/10 Poor

Jason

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was very outdated. The room stunk very badly when you walked in. Missing things in the room even no remote was missing and front desk had me to come get one instead of them bringing it. Found someone else medicine container under side table. Definitely won’t stay there again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Freezell

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean property
Stayed 1 night in Jun 2025

10/10 Excellent

April

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Marcus

Stayed 3 nights in Jul 2025

6/10 Okay

Justin

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Aaron

Traveled with family and small children
Disliked: Amenities
We couldn’t even stay. The room was dirty, dishes uncleaned, trash can had brown mold sludge, 75 degrees in room. We thought we saw a bug on the pillow. We asked for another room, and it had more evidence of possible bed bugs, so we left. Every room stank, and outside was even worse behind a grocery store dumpster. Walls and carpet everywhere were torn up. The staff tried to help, but since we booked through Orbitz, they don’t have any refund options. Won’t use Orbitz again either.
Stayed 1 night in Jul 2025

4/10 Poor

George

Traveled with partner
Disliked: Amenities, property conditions & facilities
Limited staffing, inadequate service.
Stayed 3 nights in Jul 2025

2/10 Terrible

LDelicia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Lakeia

Stayed 1 night in Jul 2025

2/10 Terrible

Paris

Traveled with family
Stayed 2 nights in Jul 2025

2/10 Terrible

Lora M

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and entire hotel are dirty and run down.
Stayed 8 nights in Jun 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Very nice and comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy

Nice comfy place
Stayed 1 night in Jun 2025

10/10 Excellent

Bryan

Stayed 2 nights in May 2025

8/10 Good

Steven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this property is the staff. They are excellent. The facilities are good, but the staff makes the stay wonderful.
Stayed 1 night in Jun 2025

2/10 Terrible

matilde

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I had booked at the time sounded like a nice. When I went to the front desk I was told my room ac went out and it wasn’t available. They did accommodate me to 2 rooms but they were far from what the pictures showed as the light fixtures were missing the bed sheets were stained and pillow cases were dirty. Along with roaches inside the tub and carpet and coaches were also stained
Stayed 3 nights in Jun 2025

10/10 Excellent

Anthony Kim Roberts

Liked: Cleanliness, amenities, property conditions & facilities
This experience was great wonderful friendly staff and the housekeeping was up to par!
Stayed 5 nights in Jun 2025

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Keosha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My stay went well
Stayed 2 nights in May 2025

6/10 Okay

Hayden

Stayed 3 nights in May 2025

2/10 Terrible

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Linwood

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful we loved ms Betty thank you for a wonderful stay can't wait to see you again.
Stayed 5 nights in May 2025

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Too hot for comfort!!!

3 nights stay at the hotel. 2 nights no A/C in Memphis. Area hotels were booked due to basketball tournament. Finally switced rooms the night before we left. Maintenance tried to service the unit to no avail. Breakfast crew were very nice and the food was good. Denise kept our spirits up and was extremely pleasant our entire visit. We were given a refund for 1 day but I feel it should have been for 2.
Stayed 3 nights in May 2025