See all properties

Homewood Suites Southwind - Hacks Cross

3.0 star property

Choose dates to view prices

Photo gallery for Homewood Suites Southwind - Hacks Cross

Sports facility
Premium bedding, in-room safe, iron/ironing board
Flat-screen TV, pay movies
Exterior
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

Map
3583 Hacks Cross Rd, Memphis, TN, 38125
  • TPC Southwind
    ‪3 min drive‬
  • Regional One Health East Campus
    ‪5 min drive‬
  • Methodist Le Bonheur Germantown Hospital
    ‪6 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom, Non Smoking

  • 980 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board

Studio, 1 King Bed, Accessible, Bathtub

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, iron/ironing board

Suite, Accessible, Bathtub (Mobility & Hearing)

  • 503 sq ft
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay movies

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 503 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Flat-screen TV, pay movies

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 503 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Flat-screen TV, pay movies

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 503 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Suite, 2 Bedrooms, Non Smoking

  • 503 sq ft
  • Sleeps 7
  • 3 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, pay movies

Suite, 1 Bedroom, Non Smoking

  • 503 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Holiday Inn & Suites Memphis Southeast-Germantown by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (492)
The price is $87
per night
$99 total
includes taxes & fees
Mar 3 - Mar 4
Holiday Inn & Suites Memphis Southeast-Germantown by IHG

About this property

Homewood Suites Southwind - Hacks Cross

3-star hotel in Lakes of Forest Hill
An outdoor pool, a 24-hour fitness center, and an outdoor tennis court are available at this hotel. Free weekend breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Homewood Suites Southwind - Hacks Cross offers 123 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads, spring water baths, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions come with premium digital channels and pay movies. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a 24-hour fitness center.
In addition to an outdoor pool, Homewood Suites Southwind - Hacks Cross provides an outdoor tennis court and a 24-hour fitness center. Wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast on weekends. This Memphis hotel also offers a terrace, barbecue grills, and multilingual staff. A complimentary grocery shopping service and tour/ticket assistance can be provided. Onsite self parking is complimentary.
A complimentary on-the-go breakfast is served between 7:00 AM and 9:00 AM on weekends.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available on weekends 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free area shuttle
  • Free crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2002
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hacks Cross
Homewood Suites Hacks Cross
Homewood Suites Southwind
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind Hacks Cross Hotel
Homewood Suites Southwind Hacks Cross Hotel Memphis
Homewood Suites Southwind Hacks Cross Memphis
Homewood Suites Southwind Hacks Cross
Homewood Suites Southwind - Hacks Cross Hotel
Homewood Suites Southwind - Hacks Cross Memphis
Homewood Suites Southwind - Hacks Cross Hotel Memphis

Homewood Suites Southwind - Hacks Cross Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 188 out of 461 reviews
Rating 8 - Good. 112 out of 461 reviews
Rating 6 - Okay. 59 out of 461 reviews
Rating 4 - Poor. 63 out of 461 reviews
Rating 2 - Terrible. 39 out of 461 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Robin, Canton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not sure if we have ever had such a bad experience. Room was not ready when we got there at 5pm. There was a lobby full of angry people waiting to get checked in. Rooms “were not clean yet” and later “the A/C isn't working in your room” They finally had a room available at 8pm but had to separate us from our daughter into 2 rooms to accommodate our family. And the A/C didn’t work in one of the rooms!! When I called to report the AC didn’t work they said “I’m sorry we don’t have any other rooms to move you to.” Seriously!? It was so hot. Plus they tried to charge us $200 MORE than what I booked on Expedia. The rooms were not clean and showing significant signs of wear and tear. This hotel is in need of better staffing.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Director
I have a peaceful night and a great experience .
Stayed 1 night in Nov 2024

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a nice quiet location and we had a good stay, the staff was amazing, everyone was super nice and friendly. Only reason I gave an over all rating of four stars is because there was a few things in the room that could use some upgrading but over all we had a good stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff (from the front desk, to the kitchen, to house keeping) were all very accommodating.
Stayed 1 night in Oct 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and staff was very friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Anna

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly. The lobby was decorated for fall it was very inviting
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The one backdoor would not unlock, otherwise the property was great
Stayed 1 night in Sep 2024

6/10 Okay

Crystal

Disliked: Staff & service
No kitchen utensils, white towels were stained
Stayed 2 nights in Sep 2024

10/10 Excellent

Quincy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Twianie

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist stated that the hotel had handicap accessible rooms. They did not. She did not know that a walk in shower was not the same as "handicap accessible". This shows a lack of training. When I reported that the room was not handicap accessible, I was told that one would be available the next day at 4pm. I waited... I called early the next day (at 1 pm) just to check to see if I could get in the room early. The receptionist said " oh, he's not going anywhere". No one bothered to tell me. I was faced with another day without handicap accessible accommodations. To add to the situation, the first floor carpet was filthy and torn. I tripped coming down the hallway. The first floor hallway is filthy, surely your staff sees this.. The breakfast meat options consisted of several different versions of pork.... Pork Bacon, Pork Sausage... Pork. Consider a meat other than Pork. .... Ex. Turkey, Chicken or Beef... And a Mexican couple sat in the back parking lot, late into the night blasting Mexican Music.... where was security? I left the hotel looking for a peaceful , clean, handicap accessible room at another hotel.
Stayed 3 nights in Sep 2024

2/10 Terrible

Chris

Stayed 1 night in Aug 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away
Very nice area and hotel. The ladies at the check in desk were so nice.
Stayed 1 night in Sep 2024

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
We only had a trash can in bathroom, not kitchen or living room. The towel rack fell off wall only one hand towel.
Stayed 2 nights in Aug 2024

6/10 Okay

Tara, lompoc

Business traveler
Sink was broken and toilet wouldnt flush
Stayed 1 night in Aug 2024

10/10 Excellent

Carolyn

Stayed 1 night in Aug 2024

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This may have been the friendliest staff I have ever encountered. The staff was great but the facility is aged some, perfect for the St. Jude golf tourny.
Stayed 3 nights in Aug 2024

10/10 Excellent

susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Joshua

Traveled with family
Disliked: Room comfort
Never Again
We arrived to take our son to college and this experience was an absolute mess. room: dirty sheets & old sock on the pullout couch, the few dishes were dirty, you can’t even fully open the dishwasher, the freezer wouldn’t fully stay close so it kept freezing over the seal. (the ONLY positive part of our experience was the breakfast attendant Ms Betty who was a gem & deserves a raise) 2nd night & we had a break in with our car parked under a light and by the back entrance. 2 broken windows, one fully shattered. A $999 deductible will be out of pocket to fix both windows and the hotel absolutely could care less. Just the price you pay for parking at this fine establishment they said. “It’s the risk you take, like parking at a mall” is exactly the Homewood Suites official response. Citing that there is crime all over Memphis as it happens oh well. We asked to see security footage & were refused. We still have not heard from their insurance & their response shows they KNOW there is heavy crime in the area & they KNOWINGLY choose to do less than the bare minimum in protecting their guests bc it would require effort. Save yourself, Under NO circumstances would I ever suggest anyone waste their $ staying here.
Broken into car in their parking lot
Shattered windows $999 deductible
Stayed 3 nights in Aug 2024

4/10 Poor

Al

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the odor of marijuana was everywhere. Took kids the swimming pool and people were smoking marijuana in front of the staff at the table outside the pool. The room, lights were burnt out, carpet was dirty and stained, stains on the lamp shades, iron burns in the furniture, mold in bathroom from leak in ceiling, wall paper pealing from water leaks. Light fixture in bathroom was broken. The odor of marijuana being smoked in hallways was nauseating and disgusting.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great place for pet owners
I would stay here again because they have a good pet policy. Unfortunately, one of the remotes had been chewed up by a previous dog guest, and the batteries in the remote were dead. I had to switch them out with the second TV in the bedroom. Great breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Liked: Staff & service, room comfort
I had no hot water, I reported it to the front desk and nothing was done about it
Stayed 2 nights in Jul 2024

10/10 Excellent

Jared, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! We had booked a suite to accommodate 2 adults and 5 kids. When we arrived, Mr Shaw informed me that the AC had quit working in one of the bedrooms. He then informed me that he had moved us to two rooms that were adjoining, but at a lesser rate. Phenomenal customer service. Breakfast was great and the best I have had at a hotel with free breakfast. Seemed more homemade. Would stay again.
Stayed 1 night in Jul 2024