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Hotel Napoleon Memphis

4.0 star property

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Photo gallery for Hotel Napoleon Memphis

Breakfast area
Front of property
Superior Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk
Restaurant
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
179 Madison Ave, Memphis, TN, 38139
  • Beale Street
    ‪6 min walk‬
  • FedExForum
    ‪8 min walk‬
  • Bass Pro Shops at the Pyramid
    ‪18 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Superior Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, desk

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, desk

Premium Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel Napoleon Memphis

4-star hotel in Downtown Memphis
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and a business center are onsite.
Hotel Napoleon Memphis offers 58 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Hotel Napoleon Memphis is a smoke-free property.

Archives - Onsite bistro.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 17 per day)
  • Covered self parking on site (USD 17 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Archives

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 17.00 per day (in/out privileges)
  • Nearby parking fee: USD 17.00 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Winchester Hotel Memphis
Hotel Napoleon Memphis
Napoleon Memphis
Hotel Napoleon Memphis Hotel
Hotel Napoleon Memphis Memphis
Hotel Napoleon Memphis Hotel Memphis
Hotel Napoleon Ascend Hotel Collection
Hotel Napoleon an Ascend Hotel Collection Member

Hotel Napoleon Memphis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 907 reviews
Rating 8 - Good. 253 out of 907 reviews
Rating 6 - Okay. 90 out of 907 reviews
Rating 4 - Poor. 48 out of 907 reviews
Rating 2 - Terrible. 23 out of 907 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff was engaging and helpful. The bar/restaurant was amazing.
Stayed 1 night in Mar 2025

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

G

All good, except for the parking! The hotel advertises “covered parking”!! The hotel does not have parking! The hotel happens to be directly adjacent to regular street parking that the general population uses (too)! It is not convenient and it is a “trick” by the hotel owner/staff to say that the hotel has parking! The concierge had his tail between his legs when asked about this situation, basically admitting “we” have had many complaints about our parking situation!? Also, there isn’t any ice to be found in this hotel (either)! Which I found odd! The front desk man did offer to have the concierge go and get me ice?! I umm, just said no, that is silly! Little things? Maybe, but those little things add up! Last item. Hopefully, when “you” check in, you’re the only person checking in?? Why? Because there is only one person at the desk, or at least for the time I was there, there was only one person at the desk? It really slows the checking in process! No breakfast and stale or leftover sweets on a very small mantle piece in the lobby! Not what anyone would expect at any type of “starred” hotel! But room was nice, if that helps?
Stayed 2 nights in Mar 2025

6/10 Okay

Ed

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Stayed 2 nights in Feb 2025

10/10 Excellent

Cara, Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4 night stay at the Napoleon. It’s conveniently located downtown so there’s lots of places to walk to. Staff was super friendly. We’ll definitely be back as I’m in Memphis often.
Stayed 4 nights in Mar 2025

8/10 Good

Lucy, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too dim in room. Regret there was no armchair in room. It wasn’t clear that there was no dining option on Sunday.
Stayed 3 nights in Mar 2025

8/10 Good

yuri

Stayed 1 night in Mar 2025

4/10 Poor

Carhonda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved Memphis. The hotel was nice to the eye but the room service was terrible. We paid $17 a day to park in a parking garage because there is no parking for the hotel. It’s in a convenient part of downtown Memphis.. it’s literally close to everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Ema

Business traveler
Employees are very kind and helpful!
Stayed 3 nights in Mar 2025

2/10 Terrible

Nathan, Asheville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My experience with Hotel Napoleon was unfortunately tainted by a frustrating issue with my booking. Due to a mix-up between Expedia and the hotel, I was forced to pay twice for my stay with the expectation of receiving a refund for one of the charges. The hotel staff personally assured me that I would be reimbursed after making the second payment, but weeks later, after multiple back-and-forth conversations with Expedia, I was told that the hotel’s manager had declined my refund request. It wasn’t until Expedia reviewed the audio recording from the night of my check-in that I finally received my money back—without an apology from either Expedia or Hotel Napoleon. The most concerning part is that if I hadn’t been persistent, I would have been charged twice with no recourse. Neither the hotel nor Expedia seemed to care about resolving the issue until I pushed for proof. If you choose to stay here, keep track of all your conversations and records—they may be the only thing preventing you from being unfairly charged. I can’t recommend a hotel that fails to uphold its word and offers such poor customer service.
Stayed 1 night in Feb 2025

10/10 Excellent

Bionca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Caden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most unique hotels in Memphis!
Stayed 1 night in Mar 2025

10/10 Excellent

Khoa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quite and safe.
Stayed 3 nights in Mar 2025

8/10 Good

JAMES

Stayed 2 nights in Mar 2025

10/10 Excellent

Sabrina

Business traveler, Traveled with partner
Rickey and beau were amazing especially upon check in when they learned I was there for a work function I didn’t want to be at after a horrible day at work. They gave us a free bottle of champagne and snacks! Then offered to chill the champagne and hold the restaurant open til we got back from my event! Unbelievable! They also gave us the best room in the hotel! I highly recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

Kellin

Liked: Cleanliness
Clean and quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The counter staff were very friendly. Two things
Stayed 3 nights in Feb 2025

10/10 Excellent

George, Salters

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Daryl

Stayed 3 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Feb 2025

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful front desk staff.
Stayed 1 night in Mar 2025

10/10 Excellent

SUSY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Feb 2025

8/10 Good

Rene

Liked: Staff & service, property conditions & facilities
The hotel was fine. The outside area was a little rough.
Stayed 1 night in Feb 2025