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Hyatt Place Memphis/Germantown

3.0 star property

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
9161 Winchester Rd, Memphis, TN, 38138
  • Mike Rose Soccer Complex
    ‪3 min drive‬
  • TPC Southwind
    ‪5 min drive‬
  • Carriage Crossing
    ‪6 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Down comforters, pillowtop beds, desk, blackout drapes

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(12 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down comforters, pillowtop beds, desk, blackout drapes

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(49 reviews)
  • 340 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down comforters, pillowtop beds, desk, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(92 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Down comforters, pillowtop beds, desk, blackout drapes

Room, 2 Queen Beds (High Floor)

9.2 out of 10
Wonderful
(12 reviews)
  • 340 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Down comforters, pillowtop beds, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

About this property

Hyatt Place Memphis/Germantown

3-star hotel in Southwind
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a coffee shop/cafe. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.
Hyatt Place Memphis/Germantown offers 127 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature down comforters. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Hyatt Place Memphis/Germantown features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a coffee shop/cafe. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 2 meeting rooms. This business-friendly hotel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Complimentary self parking is available on site.

Hyatt Place Memphis/Germantown is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Bakery Cafe - This café serves light fare only.
Guest Kitchen - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe

Restaurants on site

  • Bakery Cafe
  • Guest Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive smart lock details
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Hotel Memphis/Germantown
Hyatt Place Memphis/Germantown
Hyatt Place Memphis/Germantown Hotel Germantown
Hyatt Place Memphis/Germantown Germantown
Hyatt MemphisGermantown Germa
Hyatt Place Memphis Germantown
Hyatt Place Memphis/Germantown Hotel
Hyatt Place Memphis/Germantown Memphis
Hyatt Place Memphis/Germantown Hotel Memphis

Hyatt Place Memphis/Germantown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 683 out of 1006 reviews
Rating 8 - Good. 186 out of 1006 reviews
Rating 6 - Okay. 66 out of 1006 reviews
Rating 4 - Poor. 39 out of 1006 reviews
Rating 2 - Terrible. 32 out of 1006 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Stayed 1 night in Apr 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

People make the difference.

We stayed 2 nights seperated by 2 nights at the doubletree by Hilton hotel in Columbia SC. Although the rooms were simular, the service could not have had more contrast. We were greeted by Samantha both nights we stayed at the Hyatt in Germantown. Samantha was helpful, friendly and reflected a person who was happy in their workplace. Tne doubletree people we encountered were cold and more concerned with something other than us as we checked in. My son and I made this 5 night trip to go to Augusta GA. We will do it again next year. We will be looking forward to the stay at Samantha's Hyatt. We will be looking for a Hyatt near Augusta.
Stayed 1 night in Apr 2025

4/10 Poor

Cheinel

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
-4/5 staff members were courteous and professional -the bathroom wasn’t thoroughly cleaned, faintly smelled of urine -there were several teenaged boys loitering in the hallway, knocking on our door and running, we didn't feel safe -there was what appeared to be a twig in one of the salads we purchased
Stayed 2 nights in Apr 2025

10/10 Excellent

Ryan S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay?
Stayed 1 night in Apr 2025

10/10 Excellent

Virginia, Elgood

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms helpful staff
Stayed 4 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice place.
Stayed 1 night in Mar 2025

6/10 Okay

Henry

Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE ONLY HOTEL WE STAY IN AROUND THE MEMPHIS AREA!

My family and I travel to Memphis a few times per year, and anytime we decide to stay in a hotel, Hyatt Place in Germantown is our go-to! The staff is always polite and we can depend on receiving superb service with a smile, clean room accommodations, and access to Starbucks coffee and late night meals if needed! This particular visit, Samantha and Keonna were AMAZING and my sister and I really enjoyed working with them!
Stayed 1 night in Mar 2025

10/10 Excellent

Tanya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is beyond helpful and polite. We were greeted every time we returned.
Stayed 4 nights in Mar 2025

10/10 Excellent

Thomas

Always a nice safe consistent stay at this Hyatt location
Stayed 2 nights in Mar 2025

10/10 Excellent

heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2025

8/10 Good

Vanessa

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!

Hotel was beautiful and so very quiet. Our family of 5 fit comfortably on the double queen w/ sofa room. The breakfast was delicious and had so many options. Highly recommend!??
Stayed 1 night in Mar 2025

10/10 Excellent

Francis and Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Stayed 2 nights in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed everything about this place. The staff was friendly and accommodating. The breakfast was really good. My only complaint would be the elevators seemed to take a long time so we just took the stairs. There were 2 elevators but only one seemed to be working. Very safe quiet area.
Stayed 4 nights in Mar 2025

10/10 Excellent

steven d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big bang in Tupelo, MS

Our stay here was fine. Had to stay here because our first booking in Tupelo we canceled due to a natural gas pipeline explosion 2 days before that nobody bothered to notify us of. No hot water and no restaurants open in town open. Du to no natural gas. All other hotels in area booked up we had to drive additional 100 miles to Memphis to get a room. Thank you to the hotel in Tupelo and Hotells.com for the warning we did not receive when other customers were notified two days before.
Stayed 1 night in Mar 2025

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. The property is in a quiet area
Stayed 3 nights in Mar 2025

10/10 Excellent

LINDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was rough at first because you guys left me hanging without a payment in my reservation but after 2hrs i was able to get a nice room and rest after 13hrs on the road
Stayed 2 nights in Mar 2025

8/10 Good

TIMOTHY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The beds are super comfortable!

The beds are super comfortable. This was our 3rd time staying here and we always get a king bed and they're so comfortable. I only rated 4 stars in the categories because the facility is a little dated and the carpet throughout the hotel is dingy and worn. Also our bathroom was totally cramped - we practically had to step into the shower to open our bathroom door completely. Bad design I guess. The breakfast is lame, but there are plenty of choices...they just always serve the same items (our 3rd time here). Also, the hallways seemed always to be congested with housekeeping carts..we had to walk around them even stepping off the elevator every time we left the hotel.
Stayed 2 nights in Mar 2025