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Sheraton Memphis Downtown Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Memphis Downtown Hotel

Lobby lounge
Room, 1 King Bed, Corner | Premium bedding, down comforters, pillowtop beds, in-room safe
Point of interest
LCD TV, pay movies
Breakfast, lunch, dinner served; southern cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

Map
250 N Main St, Memphis, TN, 38103
  • Renasant Convention Center
    ‪1 min walk‬
  • Mud Island River Park
    ‪6 min walk‬
  • St. Jude Children's Research Hospital
    ‪8 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(52 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Combined shower/tub, free toiletries, hair dryer, towels

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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$142 total
includes taxes & fees
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About this property

Sheraton Memphis Downtown Hotel

Memphis hotel connected to the convention center, steps from Renasant Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
Sheraton Memphis Downtown Hotel offers 600 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, dry cleaning/laundry services, and express check-out. Parking is available onsite for a surcharge.

Sheraton Memphis Downtown Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
Crossroads Tavern & Grill - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crossroads Tavern & Grill

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (67 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk, smart lock

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 24.95 per person
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Memphis Downtown Sheraton
Sheraton Hotel Memphis Downtown
Sheraton Memphis Downtown
Sheraton Memphis Downtown Hotel
Sheraton Memphis Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel
Sheraton Memphis Downtown Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel Memphis

Sheraton Memphis Downtown Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 429 out of 1003 reviews" "
Rating 8 - Good. 227 out of 1003 reviews" "
Rating 6 - Okay. 132 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 97 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Natalie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Was told I couldn’t self park anymore. Charged $32 for valet.
Stayed 1 night in Oct 2024

6/10 Okay

Nabilah

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff were pleasant and generally helpful, however there was an odd amount of friction involved with every step of my stay from arrival on a gridlocked valet loop late at night, a loud humm in the room to a shower that seemed to only run scalding hot. When I dined at the restaurant they sent the wrong item. When asking for the check for my food I was just given a slip on the table without a pen to be able to sign for it. I've stayed at other Sheratons serving a convention center crowd and found the service and facilities to be great. This was a far departure from my previous Sheraton stays.
Stayed 2 nights in Oct 2024

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice but the area was not the best. Should have known when we walked in and security was in the lobby. Had a gun pulled on us in the street. Left early after night one.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lakisha, Memphis

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Shana

Stayed 1 night in Sep 2024

2/10 Terrible

Jalissa

Traveled with group
Stayed 1 night in Oct 2024

6/10 Okay

John

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Nehemiah

Traveled with partner
Liked: Cleanliness, amenities
Overall great stay...
Stayed 1 night in Oct 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, staff & service, amenities
My room was not clean, and there was broken glass in my room. Did not try to give me a, new room. The room was dirty, all they did was vacuum.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bunnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

IRIS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a nice place to stay for a fair rate.
Stayed 1 night in Oct 2024

10/10 Excellent

Walter, NAPLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Marilou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2024

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service
The Valets were awesome! Front desk service was fine. The room was ok. Clean but the windows looking out were filthy and hard to see through. Neither of our phones worked in the room to call down. The food at the hotel was pretty good and the lobby was clean and quiet. Overall it was a good place to stay with easy access to tourist spots.
Stayed 4 nights in Oct 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Ericca

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Quiet, walkable area. Staff were very friendly and helpful. I'd definitely stay there again.
Stayed 3 nights in Oct 2024

6/10 Okay

Tamara

Traveled with group
Liked: Cleanliness, staff & service
This hotel looked very nice and safe, but the room had lots of stains in carpet and sofa. The outsides of the rooms were good looking, the food menu is awful, not much selection to go on. Saturday night parking was a mess short on staff and you had to vale park only.
Stayed 2 nights in Oct 2024

8/10 Good

Al

Traveled with family
Liked: Cleanliness, room comfort
Sheraton Hotel Memphis, TN Review
Sheraton is centrally located. Staff was great. Older hotel but generally was clean. Bathroom sink drained slowly and AC didn’t keep the room cool. Called front desk twice bit issues were not resolved. But all in all, not a bad experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and went above and beyond what I was expecting. The room was very nice and the beds were very comfortable.
Stayed 1 night in Oct 2024

4/10 Poor

Ina

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel stinks. It smelled old and stale. The room decor and bathroom were out of date. The bathroom light was dim, it was flickering. The wallpaper was coming down, looks like there was a water leak from the ceiling.
Stayed 2 nights in Oct 2024

2/10 Terrible

Harold

HVAC.
HVAC was out in our room. Instead of offering another option. Engineer came up. Said it was working would take time to cool. We had been on the road all day and was exhausted. Fell asleep woke up to 75 degrees. Called front desk again. They said compressor was out we have to move your room. This was 1am. Unacceptable. This was handled so poorly. Guest was inconvenienced and perception from staff was that we were a bother. Your valets and that service was incredible
Stayed 1 night in Oct 2024