Sheraton Memphis Downtown Hotel

4.0 star property

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Photo gallery for Sheraton Memphis Downtown Hotel

Exterior
Point of interest
Room, 1 King Bed, Corner | 1 bedroom, premium bedding, down comforters, pillowtop beds
Lobby sitting area
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Breakfast available
  • Laundry
  • 24/7 front desk
$150
includes taxes & fees
Sep 13 - Sep 14

Explore the area

View in a map
250 N Main St, Memphis, TN, 38103
  • Renasant Convention Center
    ‪1 min walk‬
  • Beale Street
    ‪17 min walk‬
  • FedExForum
    ‪19 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪16 min drive‬

Room options

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 1 King Bed

8.0 out of 10
Very good
(60 reviews)
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Sheraton Memphis Downtown Hotel

Memphis hotel connected to the convention center, steps from Renasant Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
Sheraton Memphis Downtown Hotel offers 600 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, dry cleaning/laundry services, and express check-out. Parking is available onsite for a surcharge.

Sheraton Memphis Downtown Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
Crossroads Tavern & Grill - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 24.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crossroads Tavern & Grill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (67 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk, smart lock

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 24.95 per person
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet deposit: USD 50 per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Memphis Downtown Sheraton
Sheraton Hotel Memphis Downtown
Sheraton Memphis Downtown
Sheraton Memphis Downtown Hotel
Sheraton Memphis Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel
Sheraton Memphis Downtown Hotel Memphis
Sheraton Memphis Downtown Hotel Hotel Memphis

Sheraton Memphis Downtown Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1007 reviews
Rating 8 - Good. 226 out of 1007 reviews
Rating 6 - Okay. 133 out of 1007 reviews
Rating 4 - Poor. 112 out of 1007 reviews
Rating 2 - Terrible. 101 out of 1007 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brea

Liked: Cleanliness, staff & service, amenities
N/a
Stayed 1 night in May 2025

8/10 Good

Georgene, Phoenix

Disliked: Amenities, property conditions & facilities
The property seemed very old and run down. The front desk was understaffed. The valet staff was well organized and very helpful.
Stayed 1 night in May 2025

4/10 Poor

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Bianca Luz, George Town

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, nice area, amazing food around, I love this hotel We planning to coming back in few more months
Stayed 4 nights in May 2025

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I liked the staff the room but I didn't like they didn't make sure I received my breakfast card and the swimming pool was closed yet again that was very irritating but overall it was a comfortable stay
Stayed 3 nights in May 2025

10/10 Excellent

Kisha

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Alexis

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful, quiet, and spacious. Rooms all on higher floors had nice views from either side. The staff attitudes vary by shift, now the two working 5/26 morning shift was very very nice.
Stayed 3 nights in May 2025

2/10 Terrible

Tiffany

Disliked: Amenities
The hotel smelled of urine every where
Stayed 3 nights in May 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was shocked of the lobby -- it was gorgeous.. the bathroom is great... A little color is needed in the room but otherwise everything was great...
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional staff and hotel

The Sheridan Hotel came to my rescue in hospitality after Hotel Crown Plaza's frint desk clerk cancelled my reservation due to asking a question. All of The Sheridan employees were nice, helpful and professional. Thank you for honoring me Sheridan Hotel.
Stayed 2 nights in May 2025

10/10 Excellent

arkady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

DEVONNA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Mark

Stayed 2 nights in May 2025

2/10 Terrible

Abdulmalek

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel from Illinois to Memphis for family funeral arrived at the hotel at 12:30 AM. I was late tired exhausted. I already booked my room at Sheraton when I arrive at the hotel they ask for my ID and try to find my confirmation booking. They couldn’t they ask me if they have booked I showed them the receipt from ExpediaI have to wait so long for the hotel front desk confirmation I called Expedia agent and the agent put me on hold to called the hotel and he get back to me and said I called the hotel many times but they didn’t pick the phone no one answered I can’t fine your confirmation even after I have been charged and get Itinerary number after few minutes Expedia agent disconnected the called and never call me back . I have to wait over then 2 hours till the hotel staff find my booking.
Stayed 1 night in May 2025

4/10 Poor

Misty Marcelle

Business traveler
I had a bad experience. I had several flight delays. I called ahead of time to share that I had a late check in. It was around 1am that I arrived and I was told by the front desk that I no longer had a room. I had already prepaid through Expedia. They said it wasn't their fault. The building manager came to the line of people and said there was nothing he could do. I sat down to try and cancel and refund my stay through Expedia. I was so tired and frustrated. About 15 minutes later the building manager came over and tapped my shoulder and said he "found" a room for me. None of this made sense but I was able to get a room to sleep in. This created an incredibly poor customer experience.
Stayed 2 nights in May 2025

4/10 Poor

Heather

Traveled with group
Disliked: Amenities
No where to park
Stayed 2 nights in May 2025

2/10 Terrible

Anthony

For the price I paid almost $400 for a 1 night stay. To also have to pay for parking and not have contenital breakfast for guest is ridiculous. First and lasr time using this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Linda, Denver

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms are nice and large. Very comfortable beds.
Stayed 2 nights in May 2025

8/10 Good

J-Lyn

Stayed 2 nights in May 2025

8/10 Good

Greig, Ridgecrest

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location. Walking distance to Beal St. Bad: lots of homeless people hanging around. Was told by staff not it's not safe at night to walk. But Lift and Uber and Cabs are available. One of 6 elevators was not working the whole time. Then Saturday afternoon/ night all 4 stopped working. As well as the escalators. Didn't receive room service on Saturday. Asked multiple times for towels. Never received clean towels.
Stayed 3 nights in May 2025

10/10 Excellent

Brittney

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Brandi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved my stay and the view was great. The only thing i didnt like was that the windows were very dirty and ruined the view.
Stayed 1 night in May 2025

10/10 Excellent

Josef

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025