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Springhill Suites Memphis East / Galleria

3.0 star property

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Photo gallery for Springhill Suites Memphis East / Galleria

Free daily self-serve breakfast
Exterior
Pillowtop beds, desk, laptop workspace, blackout drapes
Terrace/patio
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pool
  • 24/7 front desk
  • Laundry
  • Parking included
  • Air conditioning
$96
includes taxes & fees
Oct 10 - Oct 11

Explore the area

View in a map
2800 New Brunswick Rd, Memphis, TN, 38133
  • Place, Wolfchase Galleria
    ‪2 min walk‬
  • Place, Bellevue Baptist Church
    ‪4 min drive‬
  • Place, Cordova Community Center
    ‪8 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds (Mobility/Hearing Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Flat-screen TV

Suite, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(43 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds

7.6 out of 10
Good
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior

Best Western Plus Galleria Inn & Suites

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  • Parking included
  • Free WiFi
  • Air conditioning
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About this property

Springhill Suites Memphis East / Galleria

3-star hotel in Wolfchase
Along with an indoor pool, this smoke-free hotel has a 24-hour business center and a business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Springhill Suites Memphis East / Galleria offers 79 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an indoor pool, barbecue grills, and laundry facilities. Onsite self parking is complimentary.

Springhill Suites Memphis East / Galleria is a smoke-free property.

Guests are offered a complimentary self-serve breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 1998
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Fitness facility
  • Hot tub
The following facilities are closed on Wednesday and Thursday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Galleria Hotel East
Springhill Suites Memphis East Galleria Hotel
Springhill Suites Galleria Hotel
Springhill Suites Memphis East Galleria
Springhill Suites Galleria
Springhill Suites Memphis East / Galleria Hotel Memphis
Springhill Suites East Galleria
Springhill Suites Memphis East / Galleria Hotel
Springhill Suites Memphis East / Galleria Memphis
Springhill Suites Memphis East / Galleria Hotel Memphis

Springhill Suites Memphis East / Galleria Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 982 reviews
Rating 8 - Good. 268 out of 982 reviews
Rating 6 - Okay. 139 out of 982 reviews
Rating 4 - Poor. 95 out of 982 reviews
Rating 2 - Terrible. 67 out of 982 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great besides the indoor pool being out of service.
Stayed 2 nights in May 2025

2/10 Terrible

Bridgette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Dont waste your money

At check in i was told the pool was closed and when i said that was the whole reason i was staying was for the pool so she said let her check on something and came back and said the pool was open but the hot tub was closed which was obvious by the tarp over it. I should have walked out right then but didnt. The pool was SO GROSS!!! Then the full length mirror behind the bathroom door was filthy with kids handprints and then in the middle of the night i was going move to the other bed and i pulled back the blanket and there was a sock in the bed needless to say i scooted my grandson over and laid back down with him.
Stayed 1 night in Jun 2025

10/10 Excellent

Rena

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. The check in was nice as well.
Stayed 1 night in Jun 2025

6/10 Okay

John

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

efrain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms need to be updated, pool was close

Stayed 4 nights in Jun 2025

6/10 Okay

Darius

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Jun 2025

6/10 Okay

Caiden

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Abbas

Stayed 1 night in Jun 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room but cluttered with furniture, old bathroom poor flushing and shower curtain wouldnt stay closed. Staff was great
Stayed 1 night in Jun 2025

6/10 Okay

Jeanna

Traveled with family
We booked 2 queen beds 3.5 months prior to the trip, but they’d “oversold” and didn’t have rooms available with 2 queens when we arrived.
Stayed 1 night in May 2025

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in May 2025

10/10 Excellent

keith

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

David, Stilwell

Stayed 5 nights in May 2025

4/10 Poor

Lynn

Traveled with family
Disliked: Property conditions & facilities
Well, the pool was out of service. The wall paper was literally peeling off the walls in the bathroom. The shower chair was rusted and gross. My 8 year old son almost slipped and fell because of the shower situation.
Stayed 2 nights in May 2025

4/10 Poor

Akeyvia

Traveled with family
Disliked: Cleanliness, amenities
First swimming pool was closed there was no mention of this on the site. Then they did offer to let you use the sister pool next door but from the looks of it that pool should have been closed as well . The pool was nasty cloudy steps to get in was broken, hot tub area was taped off with caution tape. No thank you !!! Let’s get on the towels when we arrived there was only a set of 2 towels in a room of 4 people. Per the front desk towels are being washed and won’t be ready for hours (this was around 9 pm ish) ok . No towels that night next morning request for towels again per front desk guess what yes still being washed !!!!! Finally got towels around 10 ish. Will not recommend will not stay again .
Stayed 1 night in May 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible will not ever go back here

Terrible.. not clean, no manager, rooms all had issues. I changed rooms 3 times. No water in one toilet, shower not working, no ac, no ceiling fan remote, black mold in shower ceiling, wallpaper coming off, no baseboards, elevator button holding up by tape, asked upon check in if we had prepaid i told them yes we used hotels.com they kept asking me when we had confirmation info from your app. Manager not on duty to help, asked for manager business card they didnt have one and gave me one and hand wrote info. Never has marriott had a terrible place like this.... your picture upload will not work here but i have them and will report.to corporate too.
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Derrick

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very unclean.
Stayed 1 night in May 2025

4/10 Poor

Jerett

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The pool is down we ask the front desk and they didnt know when it will open. Towels werent ready for the room.
Stayed 1 night in May 2025

10/10 Excellent

Tawanna

Traveled with family
Liked: Cleanliness, staff & service
The young lady (was on shift from 7am to 3pm, can't remember her name) who helped me at check in was very professional. She made sure our check in went smooth. The hotel interior can use se upgrading. It looks outdated and the hallway smells musty. The rooms were nice though.
Stayed 1 night in May 2025

10/10 Excellent

Christine

Stayed 1 night in May 2025

8/10 Good

Jerry D Doyle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just minutes away from pretty much anywhere. Loved the convenience of nearby shopping and entertainment.
Stayed 2 nights in May 2025

8/10 Good

LaShonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N

Everything was good. Clean, quiet and workers were very courteous.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025