8/10 Good
Sabrina, Harvey
Traveled with family
Dec 9, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The Central Station Curio Hotel is a lovely place to stay if you are traveling via train, and desire to be in close walking proximity to the National Civil Rights Museum and Beale Street. The rooms are clean and comfortable. The housekeeping staff is very hospitable and do a wonderful job of keeping the hotel clean. The music that you can play from the speakers in your room adds a really cool touch.
However, I definitely believe the front desk staff lack luster. Upon checking in the individual didn’t reveal details about the hotel and what it has to offer. The encounters with the others were as many say meh.
It is nice to meet staff that have passion for the Hilton brand.
I definitely enjoyed my stay however, customer service is one area which needs further development in order for this hotel to shine even brighter. Beautiful unique hotel, excellent location, just need a front desk staff that understands the importance that first impressions are indeed lasting.
Sabrina
Stayed 3 nights in Nov 2024