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Hotel Carollo

3.0 star property

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Photo gallery for Hotel Carollo

Outdoor pool
Exterior
Lobby
Lobby
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
25 de Mayo 1184, Mendoza, Mendoza, 5500
  • Teatro Independecia
    ‪1 min walk‬
  • Chile Square
    ‪3 min walk‬
  • Municipal Museum of Modern Art
    ‪4 min walk‬
  • Mendoza (MDZ-Governor Francisco Gabrielli Intl.)
    ‪20 min drive‬

Room options

View all photos for Triple Room

Premium bedding, down comforters, pillowtop beds, minibar

Triple Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Premium bedding, down comforters, pillowtop beds, minibar

Single Room

  • 161 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Triple Room, 3 Twin Beds

Triple Room, 3 Twin Beds | Premium bedding, down comforters, pillowtop beds, minibar

Triple Room, 3 Twin Beds

  • 194 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, 1 Double Bed

Premium bedding, down comforters, pillowtop beds, minibar

Double Room, 1 Double Bed

  • 161 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Carollo

3-star hotel in Mendoza City Center
Hotel Carollo guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an outdoor pool and a full-service spa. Housekeeping is available on request.
Hotel Carollo offers 50 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.
Indulge in a treatment at the full-service spa or enjoy a swim in the outdoor swimming pool after a day on the slopes. Getting to the slopes is a breeze with the hotel's ski shuttle (surcharge). When the sun goes down, sip après-ski drinks in the hotel's bar.

Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary. Complimentary covered self parking is available on site.

Hotel Carollo is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Area shuttle (surcharge) up to 500 km
  • Casino shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
La propiedad no permite huéspedes que lleven equipo de alpinismo, incluidas mochilas de senderismo.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carollo Mendoza
Hotel Carollo
Hotel Carollo Mendoza
Carollo Hotel Mendoza
Hotel Carollo Hotel
Hotel Carollo Mendoza
Hotel Carollo Hotel Mendoza

Hotel Carollo Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 135 reviews
Rating 8 - Good. 48 out of 135 reviews
Rating 6 - Okay. 31 out of 135 reviews
Rating 4 - Poor. 18 out of 135 reviews
Rating 2 - Terrible. 12 out of 135 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Aire acondicionado necesita mantenimiento!
El aire acondicionado de las habitaciones no estaba en buenas condiciones, y para encenderlo habia que anunciarse en recepcion. Hotel para sola una noche, y de pasada por mendoza
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jun 2019

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was undergoing some repair to the 2nd floor during our stay. Jake hammer noise was heard throughout the building until 8:00 pm one evening. The hotel was relatively inexpensive but so was the hotel. Room locks seem insecure and voices from the adjoining room were easily heard. Wi-Fi was only available inthe lobby.
Stayed 2 nights in Jul 2017

4/10 Poor

Erick, San Francisco, CA.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist unwilling to help me upon my arrival
I arrive at this location in the evening of March 17, 2017 I greet the receptionist he ignore my presence, then I ask for change to pay for my taxi and he said he didn't have to have change and told me to walk around the corner foor change. Then I ask if they have money exchange and he told me , This is a Hotel not a Money Excahnge Place or a Bank. Also I ask for a map and he said: You are the first one that bother on getting a Map Room was dirty, pillows felt more like a rock and also I found pubic hair in the bed sheets. I don't recommend this place at all. More than a three star I will give no stars and also I found Hostels with better service and cleaning conditions.

8/10 Good

Mike , UK

Liked: Cleanliness, staff & service, room comfort
Comfortable accommodation, great location
Fairly basic double room with private bathroom. The staff were very helpful when asked about the local area and activities. The location is a short walk from the main square and a major shopping area. Good buffet breakfast.

4/10 Poor

Jose Carlos, Tampa, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
The hotel has very little comfort, only one electric outlet in the entire room on a triple room, 3 cell phones at least could not be charged at the same time. The TV is a very small and old TV. The service from the clerk at the lobby is the worse service I have received in any hotel, when asked for a taxi, the guy said to go wait outside and see if one drives by, it was raining. At check in, he did not ask for our documents, he gave me 3 sheets of paper and said to fill them out 3 times, even when the information is the same for all guests. Never again will I go to this hotel and would not recommend it to anybody.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located and Affordable
Stayed several nights and found hotel convenient walking distance to center of town and easy cab ride to most other things

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good for price deal!
Comfortable

2/10 Terrible

Xiocer, Mendoza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as described... Beware!!
I reserved a 3 bed room (fancy on pictures), when I was there they gave me a double and a single bed room, defective A/C, very bad mattress, no ventilation, Room door defective could open without key, very tiny rooms for 4 people.

4/10 Poor

Claire , Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice outside ,very ,very disappointing inside
Very old furniture ,smelly, we have to ask the front desk to turn the air conditioning.No control in the room, One speed only ... The drain in the shower was not draining...

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not worth the price
Nice lobby, poor room, no fridge, breakfast OK. This hotel is disapointing because of the price and the poor quality of the room.

8/10 Good

Lynetta, Brisbane Qld Aust

Liked: Cleanliness, property conditions & facilities
Location Central
I was not there for too many hours, late afternoon in and very early out. Therefore I was not able to take full advantage of the hotel's facilities. Overall though it was a nice stay and I would look to stay there again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were nice & helpful but the bathroom smells like sewer.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Hot and Unhelpful
I am not a critical person, but this hotel was completely awful. Our room was burning hot as there was a centrally controlled radiator that we could not turn off. We could not sleep. Additionally, even though they are located in the heart of Argentina's wine country, the hotel did not have a corkscrew for us to borrow. The staff was completely unhelpful. Expedia should not partner with Hotel Carollo.

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great visit
Great location and staff was very good. No problems what so ever. Minor glitch the pillows were very uncomfortable but everything else was very good value. Clean and safe

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel in a great location
Old and run down hotel with less then friendly staff. When we had transport issues and called ahead to advise that we would be late they asked us repeatedly to stay for 3 nights anyway cause we would be charged for all 3. What a surprise when we checked out and were charged for an extra night! The pool was so dirty 2 days we did not even go in it! The only thing positive about this hotel is that its in an excellent location. Buyer be ware! with all the rooms build around a centre square where the pool is located do not expect to sleep before 3am

8/10 Good

Brenda, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT STAFF!!
The hotel was average, but the staff made it great. The staff was very helpful and friendly. They did their best to help in any way they could or were asked. The staff in the breakfast area and cleaning of the hotel were superb! They worked so hard and were always receptive to any needs that I expressed. And the breakfast was very good and plentiful. The front desk staff were the best! I have stayed in 5-star hotels that were not nearly as helpful or friendly. I enjoyed my stay and would recommend the hotel to others. Also, my internet always worked in the common areas and I could walk to restaurants and shopping. The front desk staff arranged tours for me when I asked them to. All in all, it was a very positive experience!

2/10 Terrible

G M, New Orleans, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mendoza, Argentina
Common areas are fine. The room was not to a 3-star standard. It needs to be totally overhauled.

6/10 Okay

Herb, Florida

not a 3 star hotel as advertised.
no non smoking rooms. the first room offered to us smelled bad of cigarette smoke and something else. the second room was a little better. not even a little bit of english spoken at the reception - solamente argentino! - they were generous with teir check out policy and the breakfast was good.

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Elaiza

Stayed 1 night in Dec 2023

10/10 Excellent

MARIA NOELIA

Traveled with partner
Liked: Amenities
Muy agradable todo el servicio, el hotel, y todo el personal!
Stayed 4 nights in Nov 2023

6/10 Okay

ORLANDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Stayed 4 nights in Sep 2023

8/10 Good

maria

Traveled with group
Liked: Cleanliness, staff & service
Todo es como "viejo", estaría bien modernizar un poco. El personal muy amable.
Stayed 1 night in Feb 2023