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Best Western Plus Riviera

2.5 star property

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Photo gallery for Best Western Plus Riviera

Classic hotel entrance with a covered porch and beautiful garden surroundings.
Relax in this inviting living area with a high ceiling, fireplace, and comfortable seating.
Relax in a spacious room with a large bed, desk, and wardrobe, plus a kitchenette with microwave and refrigerator.
Enjoy a warm cup of coffee at our café, where a Nescafé machine brews a variety of options.
Welcome to our hotel lobby, featuring a central reception desk with digital display and telephone, surrounded by framed artwork and a clean, contemporary design.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
15 El Camino Real, Menlo Park, CA, 94025
  • Stanford Shopping Center
    ‪2 min walk‬
  • Stanford University Medical Center
    ‪19 min walk‬
  • Stanford University
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Riviera

Menlo Park hotel close to Stanford University
Along with an outdoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a business center, and dry cleaning are onsite.
Best Western Plus Riviera offers 37 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Plus Riviera features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Best Western Plus Riviera is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus Riviera
Best Western Plus Riviera Menlo Park
Best Western Plus Riviera Motel
Best Western Plus Riviera Motel Menlo Park
Best Western Riviera
Best Western Menlo Park
Best Western Plus Riviera Hotel Menlo Park
Menlo Park Best Western
Best Plus Riviera Menlo Park
Best Western Plus Riviera Hotel
Best Western Plus Riviera Menlo Park
Best Western Plus Riviera Hotel Menlo Park

Best Western Plus Riviera Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 250 out of 633 reviews
Rating 8 - Good. 216 out of 633 reviews
Rating 6 - Okay. 97 out of 633 reviews
Rating 4 - Poor. 36 out of 633 reviews
Rating 2 - Terrible. 34 out of 633 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aykhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2025

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Second time I"ve stayed there. Despite the doors facing the outside, I feel safe and it's so clean and modern. Staff are generous and kind. The free breakfast is amazing. Robot coffee machine and waffles...and a breakfast steward to help you with anything you might need.
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Traveled with family
Liked: Amenities
This was a very positive stay. Friendly, clever, and helpful. The breakfast was good. Love it. Will stay again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Clairen

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the narrow covered parking area. I damaged/scraped my truck when trying to park.
Stayed 3 nights in Mar 2025

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cute, breakfast was amazing, staff were outstanding
Stayed 1 night in Apr 2025

2/10 Terrible

Zijun

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regret to leave this slightly negative review here. On the last day before check-out, my room was not cleaned. One clerk explained that it was due to the system being down, while another told me they don’t offer cleaning the day before check-out. These inconsistent explanations were a bit confusing and frustrating. A manager assured me they would be in touch to resolve the issue, but unfortunately I haven't received the follow-up. I’m sorry to leave this message here, but I hope the hotel can work on improving its communication and service.
Stayed 5 nights in Mar 2025

8/10 Good

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice and clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Glen

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent in every way!

Very clean! Comfortable, updated rooms, great location, and the kindest most accommodating staff in the business. Highly recommend!
Stayed 1 night in Mar 2025

6/10 Okay

Heliett

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

Chrysalis

Traveled with family
Liked: Cleanliness, staff & service
Staff were friendly & rooms clean. The beds weren’t the best and frames a little cheap. They made a lot of noise with any movement. There was night construction which was pretty loud from our room. The breakfast was decent and staff very attentive to the food and cleanliness.
Stayed 1 night in Jan 2025

6/10 Okay

Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the noise from the main road is very loud and pretty constant. They do supply ear plugs which tells you lots. Laura the front desk and Jess the breakfast girl and the housekeeping ladt were great...the manager not so much.
Stayed 3 nights in Jan 2025

10/10 Excellent

Li Mei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Dec 2024

2/10 Terrible

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had to check out early due to ppl upstairs making too much noise it was almost 1 am midnight and we couldn’t sleep.
Stayed 1 night in Jan 2025

10/10 Excellent

Joonhee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This BW Riviera was a surprisingly awesome. Staff are wonderful and the room we had. Wow! Maybe just updating the bathroom but I report no negatives. I have been to many hotels around the world including overwater bungalow to wooden structure in Afghanistan and this was one place that I blurted "wow" It served our needs as far as location and this place was a delightful surprise. Will stay here over the other higher tier places. That coffee machine was the clutch though.
Stayed 1 night in Jan 2025

6/10 Okay

Susanna

Stayed 2 nights in Nov 2024

8/10 Good

Priscilla, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities
It was super close to Stanford Hospital! I also was able to get a wholesome breakfast before I had to go to the hospital.
Stayed 1 night in Dec 2024

2/10 Terrible

Ciara

Disliked: Cleanliness, staff & service
I have never had an issue staying a hotel but over the last week was horrible. Caring for my sick grandmother at Stanford driving back and forth I would hope to get some quiet, not the case people stomping above me, people running passed my door, and yelling all through the late hrs. When I was asked how my stay was I told them horrible and the front just stared at me and just asked me if I wanted my receipt didn’t ask what happened or anything. The only person that did her job very well was the lady at the breakfast counter she was apologetic when the simplest things didn’t go right and went to fix it right away. I unfortunately don’t recommend this felicity
Stayed 3 nights in Dec 2024

8/10 Good

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Clean
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness
Construction Zone in progress. Noisy people above us on first floor.
Stayed 1 night in Dec 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
The entire property was kept extremely clean.
Stayed 2 nights in Dec 2024

2/10 Terrible

Danielle

Stayed 1 night in Nov 2024

10/10 Excellent

Revery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for campus visit.

We chose the property based on price and proximity to university campus. I was expecting a typical drab and frumpy motel. What we found was a clean, cheerful property well maintained with freindly staff. The room was clean, smelled fresh and inviting. Considering the locales, a good value for the money
Stayed 3 nights in Dec 2024

6/10 Okay

David, San Francisco

Stayed 1 night in Oct 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024