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Relais & Chateaux Hotel Castel Fragsburg

5.0 star property

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Photo gallery for Relais & Chateaux Hotel Castel Fragsburg

Meeting facility
Junior Suite | View from room
Seasonal outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pet friendly
  • Pool
  • Bar
  • Breakfast available
  • Parking included

Explore the area

Map
Via Fragsburg 3, Merano, BZ, 39012
  • Trauttmansdorff Castle Gardens
    ‪10 min drive‬
  • Rametz Castle
    ‪11 min drive‬
  • Touriseum museum
    ‪11 min drive‬
  • Bolzano (BZO)
    ‪32 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 355 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

  • 915 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite

  • 807 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

Miramonti Boutique Hotel

  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, (158)
The price is $819
per night
$908 total
includes taxes & fees
Mar 3 - Mar 4
Miramonti Boutique Hotel

About this property

Relais & Chateaux Hotel Castel Fragsburg

5-star Merano hotel close to Fragsburg Waterfall
2 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Change of towels is available on request.
Relais & Chateaux Hotel Castel Fragsburg offers 24 accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. A pillow menu is available. This Merano hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heilspa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

In addition to a full-service spa, Relais & Chateaux Hotel Castel Fragsburg features a health club and a hot tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

4 meeting rooms are available. This luxury hotel also offers a seasonal outdoor pool, a sauna, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Complimentary uncovered self parking and valet parking are available on site, along with a car charging station.

Relais & Chateaux Hotel Castel Fragsburg is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Prezioso** - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.
Restaurant Orangerie - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 49 for adults and EUR 49 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Prezioso**
  • Restaurant Orangerie

Things to do

  • 18-hole adjacent golf course
  • Bicycle tours
  • Farming classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Library
  • Pro golf lessons
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • In-room babysitting (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1624
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 49 for adults and EUR 49 for children
  • Airport shuttle fee: EUR 9999 per vehicle (one-way, maximum occupancy 9999)
  • Airport shuttle fee per child: EUR 9999 (one-way)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT021051A12DG24HFJ

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to November
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Castel Fragsburg
Castel Fragsburg Hotel
Castel Fragsburg Merano
Fragsburg
Hotel Castel Fragsburg
Hotel Castel Fragsburg Merano
Hotel Fragsburg
Hotel Castel Fragsburg Relais & Chateaux Merano
Hotel Castel Fragsburg Relais & Chateaux
Hotel Castel Fragsburg Relais Chateaux
Relais Chateaux Hotel Castel Fragsburg
Relais & Chateaux Hotel Castel Fragsburg Hotel
Relais & Chateaux Hotel Castel Fragsburg Merano
Relais & Chateaux Hotel Castel Fragsburg Hotel Merano

Relais & Chateaux Hotel Castel Fragsburg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 31 reviews
Rating 8 - Good. 4 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Bruno

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property!
Stayed 2 nights in Oct 2024

10/10 Excellent

Sima

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
What amazing people. The service was unmatched, the views are incredible. Absolutely must for a relaxing vacation. The spa is unreal also, must see.
Stayed 1 night in Jun 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible service and stunning location
Stayed 4 nights in Sep 2021

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As nice a hotel as you will ever find
The very best of hotels I just wish they had coffee pots in the rooms
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one amazing property that’s been in one family for generations
Stayed 3 nights in Aug 2019

10/10 Excellent

Wendy, Leeds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Very high quality furniture, dramatic views, spotless throughout. Attentive staff. Truly wonderful place.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The climb is worth it!
What a gorgeous property! Climbing up a long windy road you are met with an incredible castle like hotel. Surrounded by orchards and flowers you sit on the top of the mountain and look out at a view that is spectacular. The rooms are large and beautifully appointed with cozy down comforters and organic products. It’s a wellness hotel with a spa and pool. The restaurant is all white and filled with flowers from their garden. The food is so fresh and the service is perfect. We are one night at the restaurant. Very gourmet and for us one night was enough. Merano has great restaurants that are more casual but also have spectacular food.
Stayed 3 nights in May 2018

4/10 Poor

Russell

Liked: Cleanliness, staff & service, room comfort
Despite an upgrade to a junior suite we had no view other than a tree to the front and the car park to the side. Very disappointing although the room and bed were nice enough. Staff were welcoming and pleasant. The evening meal menu had no prices on it at all which was a bit of a surprise- I found the offerings somewhat odd almost different for the point of being different- the pairings did not really make sense to me or seem attractive. The glass of wine I ordered was the dregs of the bottle and as a result a very small and expensive glass of wine. Breakfast at e25 a head was a very expensive glass of orange juice and croissant!! Overall not our best Relais and Chateau experience.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location with beautiful views of Merano.
Great property and location, but they tried to charge me 300 euros, per night for having a friend in the room (I was on a bike trip). Whe I tried cancelling the reservation, the person at the front desk, said I would be charged for two nights regardless of Expedia terms and conditions. I asked for the manager and the owner showed up, I ended up paying 50 euros per day, although the bed was a queen size but not independent. They tried to "surprise me", but were not successful. Not proper of a hote, let alone a 5 star hotel of this price.

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel.
Luxurious but relaxed and friendly. Beautiful situation. Best breakfast ever eaten in Italy.

10/10 Excellent

Julia, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
It was most amazing hotel. The room was pristine, impeccable service,very friendly and accommodating stuff, superb food.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
The dining experience alone is worth the cost of the hotel. Truly magical.

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 2 nights in Nov 2024

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2024

10/10 Excellent

Cláudio r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplesmente perfeito, adorável e romântico
Excelente. Excedeu as expectativas que já eram grandes pelo material de apresentação do Castel. O jardim é um verdadeiro sonho, só alguém com muita sensibilidade para criar tantos espaços para contemplação e repouso. A gentileza de todos os colaboradores é sincera e contagiante. Nos espaços internos o cuidado com a escolha das peças decorativas é também perfeita. Todos os inúmeros espaços são harmônicos e nos levam ao encantamento. O café da manhã é sensacional, somando a riqueza da cultura gastronômica germânica com a italiana. Assim também o restaurante apresenta pratos excelentes. A localização é perfeita para o “dolce far niente”. Não se deseja sair do hotel.
Stayed 1 night in May 2022

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein ganz besonderes Urlaubshotel
Das Personal ist extrem freundlich. Man kann sich nur wohlfühlen.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Christer

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Yvon, St-Sauveur Qc.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais et chateau au top ,
Magnifique situation en montagne , place unique , confort et services exceptionnnels. Le petits déjeuners est extraordinaire . Sauf que le dernier soir, nous avons attendus Trop longtemps notre plats principales et on n'a pas appréciés notre plats principales à sa juste valeurs .
Stayed 2 nights in Jul 2017

10/10 Excellent

Dr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Nobsi , BS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zauberberg
Nach einer engen, aber atemberaubenden Fahrt von Meran zum ehemaligen Jagdschlösschen hinauf, befindet man sich sofort in einer anderen Welt. Ausstattung, Küche und Service vom Feinsten. Preise im rechten Verhältnis. Erholung pur und man kann schnell die Lust verlieren, das Gelände des Hotels zu verlassen. Eigentlich sollte man es nicht weitersagen.

10/10 Excellent

arnstein, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En Perle !
Fantastisk, kvalitet i alle ledd: Beliggenhet, kjøkken, personale