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Gran Real Yucatan

3.5 star property

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Photo gallery for Gran Real Yucatan

Outdoor pool, sun loungers
Bar (on property)
Lobby
Lobby
Junior Suite, 2 Double Beds,Kitchenette, Hot Tub | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Calle 56 No. 474 por 55, Colonia Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪7 min walk‬
  • Plaza Grande
    ‪9 min walk‬
  • U.S. Consulate Merida
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪18 min drive‬

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About this property

Gran Real Yucatan

3.5-star hotel in Mérida Centro
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
Gran Real Yucatan offers 71 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LED televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Gran Real Yucatan features an outdoor pool and a children's pool. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This Colonial hotel also offers spa services, a terrace, and multilingual staff. Complimentary uncovered self parking is available on site.

Gran Real Yucatan has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.
El Emperador - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 180 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Emperador
  • Los Vitrales

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 180 for adults and MXN 120 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Gran Real
Gran Real Yucatan Hotel
Gran Real Hotel Yucatan
Gran Real Yucatan
Gran Real Yucatan Hotel Merida
Gran Real Yucatan Merida
Gran Real Yucatan Merida
Gran Real Yucatan Hotel
Gran Real Yucatan Mérida
Gran Real Yucatan Hotel Mérida

Gran Real Yucatan Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 264 out of 791 reviews
Rating 8 - Good. 315 out of 791 reviews
Rating 6 - Okay. 124 out of 791 reviews
Rating 4 - Poor. 58 out of 791 reviews
Rating 2 - Terrible. 30 out of 791 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ROBERT

Traveled with partner
Liked: Staff & service
Disliked: Amenities
All of the staff were wonderful and very accommodating! However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated? We were disappointed that there was only breakfast / lunch service and no longer evening dinner service. (As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.
Stayed 2 nights in Jan 2025

10/10 Excellent

duncan

Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Raquel, Chula Vista

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s an old construction, beautiful, that needs some repairs … also, they need to add new towels … to make us feel more comfortable or just bring your own like I did for myself ! Other than that, it makes you feel safe and the staff is very helpful in case any problems! I will stay again for sure!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Vida

Stayed 2 nights in Oct 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

YOSHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Estubo bien, el servicio bien. Y bastante silencioso
Stayed 6 nights in Aug 2024

4/10 Poor

Oscar

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Gave us a room which was very far and we were traveling with an elder . Elevator did not work and our room was in the 4th floor. The personal very kind , specially the young guy. Don’t know who assigns the rooms but it was very unwise give us a room so far, and the room a/c did not work properly.
Stayed 6 nights in Jun 2024

8/10 Good

Julian

Stayed 2 nights in May 2024

10/10 Excellent

Ambrosio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 6 nights in Mar 2024

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city is beautiful and clean. People are friendly, respectful and helpful. The hotel andits service was equally amiable. Loved everything.
Stayed 2 nights in Mar 2024

4/10 Poor

Kian

Disliked: Staff & service, amenities, property conditions & facilities
The only saviour is Erick Arriaga,recent front desk recruit. The others seem disinterested in their work . The parking lot does not appear to be cleaned. Trash all over. 3 star rating is too generous. No restaurants within the block and the hotel serves.mediocre breakfast.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service

Misleading "amenities" no laundry, wifi bad

Five star lobby. Two star rooms. Falsely advertise laundry on the page - they don't have laundry. I booked this room SOLELY to do my laundry as I was staying in a hostel previously - and would've gone somewhere else had I known. They told me "we have a laundry pick-up service that operates some days, if they're available." Had to spend a whole day walking to the laundromat and back to the hotel with bags of clothes, missed the museum I wanted to see. Wifi was broken. No microwave even though I paid extra for a fridge. How was I supposed to warm up food? Would love a refund as they have misleading information on the hotel page.
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Great ambience staff was great
Stayed 3 nights in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our home away from home in Merida.

This is really a lovely hotel with a good location. Kind of central to all the good spots of interest. Good parking situation too. Like everywhere they are having staff shortages but the staff they do have work really really hard to keep everyone happy.
Stayed 3 nights in Feb 2024

10/10 Excellent

Everleen

Nice hotel with friendly staff and great location within walking distance of square and restaurants. Staff very accommodating as our checkout time was 12:00 but our bus didn’t leave till 2:47 so they kept our luggage and let us use facilities until we had to leave.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

4/10 Poor

Rachael

Liked: Staff & service
Disliked: Property conditions & facilities
I really wanted to enjoy this hotel but I wouldn't stay here again. My toilet didn't flush, so I had to constantly fiddle with it to fill with water and reflush. It was kind of yuck. The shower was dirty when I checked in so I had to clean it with wipes I packed. It's a little bit out of the way from decent food and entertainment but not too far. The bed was SUPER comfy though. Satin bedding was not changed which included the pillow cases which is not sanitary. The rest of the cotton bedding had been changed and smelled clean and fresh. The turn down was great! Customer service was excellent and the pool/garden is gorgeous!
Stayed 2 nights in Nov 2023

6/10 Okay

Angel

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Update furniture in sitting area
Stayed 7 nights in Jul 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
MOST HORRIBLE HOTEL I HAVE EVER STAYED AT, DO NOT STAY HERE!!!The reception staff were lovely is the only thing nice I can say , the foyer was clean but the rooms look clean yet the bedside lights were covered in dust, no towels, shower curtain was mouldy, states has room service, they don’t, states has a spa, they don’t, states have a swim up bar and two restaurants, they don’t its a cafe at best that is only open 7-3and the restaurant staff are very rude, don’t give you change just expect it as their tip. Awful overpriced hotel. The only exception is the receptionist Sophia whom is lovely, friendly and helpful. WORST HOTEL I HAVE EVER STAYED AT AND UNBELIEVABLY OVERPRICED,DO NOT STAY HERE
Stayed 7 nights in Jul 2023

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Conviniant
Stayed 7 nights in Jun 2023

8/10 Good

Arturo, Pittsford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown area, nice traditional “hacienda” look and feel with authentic Yucatán atmosphere
Stayed 2 nights in Mar 2023

10/10 Excellent

Juan

Stayed 2 nights in Feb 2023

4/10 Poor

Lillian

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The building is beautiful and well maintained. Clean except for pool which is also cold. By the pool is an odor like sewer, not overwhelming but constant. Water in bathroom sink has sulfurous odor. They give you 2 small water bottles per day. Must pay for more. Can get twice size for same price at Oxxo. Restaurant only open until 3pm. Food quality poor. Bar not well stocked, not even decent chelada. About 3 blocks from restaurants. Closest block to hotel a little sketch. Linen quality poor. Young desk clerk helpful and friendly. Others not so much. Left early. Refund for unused days not forthcoming. Entire operation seems like they need the money.
Stayed 6 nights in Jan 2023