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Hilton Garden Inn Merida

3.5 star property

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Photo gallery for Hilton Garden Inn Merida

Enjoy a refreshing swim in the pool surrounded by a glass fence and low wall.
Enjoy a meal in bed with a city view from the comfort of this room, featuring a large bed and a convenient tray service.
Relax in our spacious lobby with a comfortable seating area, featuring a sofa and armchairs around a coffee table.
Relax on the outdoor terrace with comfortable seating and a scenic view.
Enjoy a wide selection of pastries, fruits, and cold cuts at our buffet.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Pet friendly
  • Gym

Explore the area

Map
Calle 17, 104-108a Col. Vista Alegre, Mérida, YUC, 97130
  • Plaza Altabrisa
    ‪5 min walk‬
  • Specialty Regional Hospital
    ‪10 min walk‬
  • Paseo de Montejo
    ‪5 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(45 reviews)
  • 307 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | View from room

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • 307 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

42-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 433 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

  • 615 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower) | Living area | 42-inch LED TV with satellite channels, TV

Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 307 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax in this stylish room with two comfortable beds, a flat-screen TV, and a small table.

Residence Inn by Marriott Merida

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1089)
$120 nightly
The price is $120 total
includes taxes & fees
Residence Inn by Marriott Merida

About this property

Hilton Garden Inn Merida

3.5-star Mérida hotel walkable to Plaza Altabrisa
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Merida offers 126 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch LED televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hilton Garden Inn Merida features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 1744 square feet (162 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite covered self parking is complimentary.

Hilton Garden Inn Merida is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn Merida has a restaurant on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: MXN 260 for adults and MXN 160 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,744 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 260 for adults and MXN 160 for children
  • Pet fee: MXN 1150 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Merida Hotel
Hilton Garn Inn Merida Hotel
Hilton Garden Inn Merida Hotel Mérida
Hilton Garden Inn Merida Mérida
Hilton Garden Inn Merida Hotel
Hilton Garden Inn Merida Mérida
Hilton Garden Inn Merida Hotel Mérida

Hilton Garden Inn Merida Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 977 reviews
Rating 8 - Good. 254 out of 977 reviews
Rating 6 - Okay. 85 out of 977 reviews
Rating 4 - Poor. 33 out of 977 reviews
Rating 2 - Terrible. 45 out of 977 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Octavio

Disliked: Staff & service, property conditions & facilities
Awful on every aspect! Don’t even consider it
Stayed 1 night in Apr 2025

2/10 Terrible

Octavio

Traveled with family and small children
Disliked: Amenities
Worst experience, the hotel was out of power during my stay so I had no AC, use service stairs, the room was dirty all the time, the room concierge was unhelpful, the manager never show up even though my requests. Please avoid it!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jae Won

Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 4 nights in Mar 2025

10/10 Excellent

Shawn, Catlett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility convenient location
Stayed 1 night in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

My stay was great, the property had access to shops movies and food services. Parking was convenient and covered.
Stayed 1 night in Mar 2025

8/10 Good

Claudia, Fleetwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located. The only thing is they run out of hot water every day. I had a cold shower for 10 days
Stayed 10 nights in Mar 2025

10/10 Excellent

Jenny, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Maria

Stayed 3 nights in Mar 2025

10/10 Excellent

Bre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

4/10 Poor

Chris

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was very dirty, pool was extremely dirty and covered in bird poop, room was only made for one person and there was two of us, no mini fridge, holes in the walls, broken door and the room was very humid for two days. A very bad stay.
Stayed 1 night in Feb 2025

4/10 Poor

Marlon

Business traveler
Disliked: Cleanliness, property conditions & facilities

Nasty room

Bedding full of hair. Bathroom needs lots of cleaning. Breakfast absolutely blame. Much better have breakfast at the restaurants in the mall. Had to change rooms twice. It is a shame a Hilton property offers this low quality level.
Stayed 1 night in Feb 2025

10/10 Excellent

Yolanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The beds and pillows were so soft. Fresh towels everyday. Amazing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Farah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has all amenities required for a comfortable stay.
Stayed 1 night in Jan 2025

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service
The internet was down and the AC was not working properly but the staff managed to fix.
Stayed 2 nights in Jan 2025

8/10 Good

Selene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Linda, Baton Rouge

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I fly into Merida I always stay at the Hilton.
Stayed 1 night in Jan 2025

10/10 Excellent

Linda, Baton Rouge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very happy that we stayed at the Hilton Garden Inn in Merida Mexico. We will definitely be back.
Stayed 1 night in Dec 2024

8/10 Good

EMILIO

Liked: Cleanliness, staff & service
was hard to find
Stayed 1 night in Dec 2024

10/10 Excellent

Delbert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a decent place to stay, but it is not located close to tourist attractions and the swimming pool is not worth using
Stayed 2 nights in Dec 2024

10/10 Excellent

Ambrosio

Stayed 10 nights in Dec 2024

10/10 Excellent

KimC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was welcoming - larger tha. Expected. No street or neighbor noises was a big plus. Walking distance to medical, the mall and ADO bus terminal. Movie theather, walmart and other shopping and eateries made it a great place to stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, the staff were friendly and helpful
Stayed 2 nights in Oct 2024

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

DENIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service from start to finish
Stayed 2 nights in Oct 2024